Fabric great, head rail broken. customer service to remake it.
I ordered 2 blinds in my first ever order and though one of the blinds head rail was intact, the other was broken. These are very heavy shades and the head rails should be stronger wood with metal reinforcements. Also the hardware used n the head rail was flimsy and came out repeatedly during installation. Besides the fabric being good I was not too pleased with any of the construction of the blinds.I hope they remain on without incident. I will however say the customer service was very helpful and has sent the other blind to be remade and shipped to us right away.
Response from Blindster
I'm so sorry about that broken headrail Zenab. We completely understand where you're coming from and appreciate the feedback. I'm glad our customer service was able to assist you and we hope you're pleased with the replacement. Again, I'm so sorry for the inconvenience.
Zenab ·
