I love the fabric and color is what I expected. However, I am having problems getting the tension correct so I can easily raise and lower with control. I talked to customer service and asked for a video that shows how the shades should properly operate but they do not have one. My shades are across 3 vertical windows and it is important to set them all to the same position. but it is nearly impossible because when I gently tug and release one of them quickly winds up completely, another one does not move at all requiring multiple tug attempts and the other one exhibits some movement that I would expect. The solution is adjusting tension which we will try again but I am seriously considering a return. Without the tension problems and lack of video documentation I would rate these very differently.
Response from Blindster
Hello Diane, I am so sorry that there is an issue with the tension on your Premium Light filtering roller shades. I will contact you directly to discuss the issue with your shades and help get you a remake sent out.