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What customers say about it, in their own words.
Questions & Answers (143)4.34
Based on 379 reviews
Summarized by AI from customer reviews
Customers appreciate the durable, high-quality material that effectively darkens rooms while maintaining privacy and complementing their home decor. They praise the smooth operation, attractive appearance, and easy installation process. The excellent value for the price and fast shipping contribute to their overall satisfaction and willingness to purchase again.
12 reviews with 1 stars · Clear filters
I purchased 5 roller blinds and already (within a week) I've suffered at least 1 failure. I could have achieved the same results if purchased at Lowes...
Response from Blindster
Hi Patrick, I have sent you an email regarding the issues with your roller shades so that we can get you taken care of. We want to ensure you are satisfied. I am very sorry for the inconvenience.
Patrick ·
These are the worst shades I have ever purchased. They are exceptionally difficult to raise up and down, are consistently crooked, and have frayed along the sides as they have they have simply flown up several when I have tried to raise them. I purchased as rollers were recommended on multiple sites for pet owners (cats), and I was looking for a more fashionable alternative than verticals. Although the dove color is aesthetically pleasing, save your money. Go with verticals.
Response from Blindster
Hi Sallie, we'd really like to make sure you're pleased with your order, however, we were unable to locate an order number with the information provided. If you would like to return the product, please contact us at (888) 256-8672.
Sallie ·
It's been months and still nothing
Response from Blindster
Hello Christin, We apologize for the delay on your order. We did email you on 9/8 to tell you that the product was on back order till October 20th. We will call you to discuss your order and see if you would still like to wait for the order..
Christin ·
Cons: The images of the blinds are lovely! However when we mounted ours, inspite of the horrid instructions, the hardware is glaringly ugly. Nothing conceals it as the image suggests. Pros: The quality of the fabric is great. And the speed of delivery was impressive. Bottomline: If you have any taste whatsoever these blinds won't do. Total waste of money, I will be taking them down and replacing them. Buyer with taste beware!!
Response from Blindster
I'm sorry you aren't happy with your order. The standard roller shades will have hardware that is visible after mounting. The cassette valance option covers the hardware and makes mounting easier. I will call you to see what we can do to resolve this under our Satisfaction Guarantee.
Ruth B ·
gave the inside mount measurements as suggested on the order site, the width is lacking a total of about 2 1/2 inches. Looks uneven because they are rolled on the CARDBOARD roller crooked. Not satisfied, will deal, but won't order anymore. love the color and fabric but thats about it!
Response from Blindster
I'm sorry you are not happy with your shades. I will contact you to get this resolved.
Tracey ·
quality of hardware and materials = POOR customer service = EXCELLENT
Response from Blindster
I'm sorry you aren't happy with your shades. I will contact you to get this resolved.
Debbi A ·
Don't be confused by the long, over-explained instructions. Give them the EXACT size you want tip to tip. Ignore the fabric size qualifications identifying how the fabric will be smaller by 7/8 to 1 3/8". NOTE: Blindster is NOT the manufacturer. They are just an online retailer/middleman. The blinds come from a manufacturer in Florida.
Response from Blindster
I'm sorry you had a problem with our instructions. Roller shades are our trickiest product for measuring. I can't agree with your statement to ignore the fabric deductions. You have to take into consideration the tip to tip measurement (at the top which is the widest part of the roller shade) because you need room to mount the shades on an outside mount and you have to make sure they will go inside the window opening for an inside mount. The fabric deduction is important as well. With an outside mount you want to make sure that the fabric covers the window. For an inside mount, we are just making sure that you know there will be larger gaps (larger than any other window covering) on the side of the shade when compared to other blinds/shades. There are very few (if any) retailers of window coverings on the internet (or via other channels like big box stores, distributors, etc.) that actually make their own blinds/shades. Thank you for your review.
Michael ·
I was very upset when i hung these shades up. They do not darken the room at all!! I called customer service about this and was told i could return them with a handling fee and i have to pay the return costs. I shipped them back today for refund but am extremely upset that you call them darkening and they do NOT darken. I now am out $25 to mail them back and the $5.95 handling fee for No reason!!
Response from Blindster
I'm sorry that you weren't happy with your shades. Room Darkening is a term that is typically used for fabrics that block between 90% & 98% of the light. Lighter colors will definitely let in more light. This differentiates from the term Light Filtering which can be anything from sheer to blocking 95% of the light. I will call you to if we can get you a new product to replace these shades at a discount to cover the cost of returning these shades.
Bonnie S ·
Very disappointed in the quality of the blind, within 2 days it broke. Customer service was quick and no questions asked when we asked for full refund.
Melanni ·
If you expect this to look like the website pics, do not buy. They had 3/4 in gaps between each side of the window. When I called a few times to resolve, I spoke with Becky a supervisor, she seemed not to care, and kept blaming the vendor, and refused to acknowledge that the website pics look nothing like the product you will receive. She the proceeded to offer 75% of my purchase price as a credit towards a different product..her attitude was basically, oh well
Clzr1 ·
I'm a general contractor and I purchased these shades to go over to glass French doors from the master bedroom into the bathroom to allow for some privacy when one homeowner was using the facilities the install went as planned however the shade quality is so poor that they curl up at the edges don't cover the windows all the hardware is expose and there's nothing to hide the fasteners
Response from Blindster
I'm sorry you are not happy with your shades. I will need more information to determine all the solutions. However, the fabric should not curl on the edges. The hardware does not come with a cover unless you order the cassette valance. Some of the premium roller shades will come with a snap-on cover for outside mount hardware. Roller shades are ordered by the widest width which is at the top from bracket to bracket. The fabric width will be 7/8 inches to 1 1/2 inches less than the ordered width. This may be why the shades do not cover the actual window opening. I will contact you by telephone to see if we can resolve your problems.
Miltondfuselierjr ·
We bought these shades for the new apartment we added to our house so my 91 year old mom could come and live with us. We decided to splurge on the windows and bought wood instead of vinyl, and chose 3" wide wood moulding to put up around them. These shades complete the beautiful look of the windows!
Csonsini ·
