First, the blinds are excellent, and are 5 stars. They do exactly what I wanted, which is to augment the blinds I already have. I needed additional "blacking out", which these blinds did. The TV room gets direct sunlight so I was getting glare on the screen. The glare problem was resolved and met all expectations. The included instructions need improvement and get 3 stars, hence 4 stars over all. My brother and I installed the blinds with some learning curve. Nothing major, but better instructions with a link to a You Tube would have been better. The tensioner was not intuitive, but once I called support we had the aha moment. Very easy after that.
Response from Blindster
Hi Randy! Thank you for taking the time to share such detailed feedback! We're thrilled to hear your new shades provided the additional light blocking you needed and eliminated the glare on your TV screen. We're also glad our customer service team was able to help you with the tensioner and get you to that aha moment! We appreciate your suggestions regarding the installation instructions and video tutorials. We'll be sure to share your feedback with the appropriate team as we continue looking for ways to improve the installation experience. Thank you for choosing Blindster!
Randy ·