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What customers say about it, in their own words.
Questions & Answers (162)4.53
Based on 640 reviews
Summarized by AI from customer reviews
Customers praise the excellent quality and durability of the fabric, which effectively blocks light and keeps rooms dark and cool for long-lasting performance. The product is easy to install, offers a sleek and elegant appearance, and delivers exceptional value for the price. Many customers are so satisfied they purchase additional sets, appreciating both the reliable quality and dependable customer service.
20 reviews with 1 stars · Clear filters
The roller shade was poor quality of material & very flimsy. It was damaged on the material surface with a large wrinkle. Very disappointing and unfortunate that customer care was unable to resolve the issue.
Kathleen, Appleton, US ·
Shades were hard to roll up from the start, adjust according to the instructions and now the dont work at all.
Response from Blindster
Hi Erik, we’re very sorry to hear about the trouble you’ve experienced with your shades. That’s certainly not the experience we want for our customers. A member of our team will be reaching out to you shortly via a separate email to assist and help resolve this issue.
Erik, Los Angeles, US ·
These things are cheap. It’s a shade adhered to a cardboard roll with double sided tape. Broke off in 3 days and is not useless
Mark, Raleigh, United States ·
Instead of simple roller shades, I received a heavy, complicated shade in a casement. All I want is a regular blackout shade not a decoration.
Response from Blindster
Hello Elaine. Thank you for your review. I see that the cassette valance option was added to your order online, which is why you received it. We understand this wasn't what you wanted, and I do see one of our team members is already helping you get the right product under our Satisfaction Guarantee. Thank you for letting us know, and we hope you love your new product!
Elaine ·
I measured correctly and the blind does not fit, this is insane, no customer service answered me.
Response from Blindster
Hello Stephanie, We are so sorry that your order arrived incorrect and would be happy to assist you. I do see we sent an email for more details please respond back to that email and we will get the correct shade made and sent out to you.
Stephanie ·
Turning mechanism inside the roller broke, making the item unusable.
Response from Blindster
Hi Sanjay, I have sent you an email regarding the issue with the mechanism in your shade as we want to ensure you are satisfied with your order. I am very sorry about the inconvenience.
Sanjay ·
Poor quality workmanship on the hemming. Also size was an 1/8" off from what was ordered.
Response from Blindster
Hi Constance, I have sent you an email regarding the issues with your shade. We want to ensure we do all we can to achieve your satisfaction. I am very sorry for the inconvenience.
Constance ·
Poor quality product.
Response from Blindster
I'm sorry to hear this, Aubrey. I will reach out to you as soon as possible to get this issue resolved.
Aubrey ·
I ordered 5 roller blinds. Three of them came in the wrong size and had to be redone. Of the five, two lost the ability to retract almost instantly, and now I have to hand roll them in order to open the blinds. Two of the three other blinds are not cut well, so they aren't level. They were cheap, and I got what I paid for.
Response from Blindster
I'm so sorry about this Susan, we want to be sure the blinds are up to your satisfaction, I will contact you immediately to see what we can do about fixing these issues.
Susan ·
I ordered 5 roller blinds. Three of them came in the wrong size and had to be redone. Of the five, two lost the ability to retract almost instantly, and now I have to hand roll them in order to open the blinds. Two of the three other blinds are not cut well, so they aren't level. They were cheap, and I got what I paid for.
Response from Blindster
I'm so sorry about this Susan, we want to be sure the blinds are up to your satisfaction, I will contact you immediately to see what we can do about fixing these issues.
Susan ·
It's to big. It's not easy to measure on your own. Never again. Waste of money
Response from Blindster
Hello Elda, I am sorry your roller shade did not fit and is not to your liking. We do have to options for your order that we would like to discuss with you. We will contact you directly to discuss your order.
Elda ·
It's to big. It's not easy to measure on your own. Never again. Waste of money
Response from Blindster
Hello Elda, I am sorry your roller shade did not fit and is not to your liking. We do have to options for your order that we would like to discuss with you. We will contact you directly to discuss your order.
Elda ·
