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What customers say about it, in their own words.
Questions & Answers (162)4.53
Based on 640 reviews
Summarized by AI from customer reviews
Customers praise the excellent quality and durability of the fabric, which effectively blocks light and keeps rooms dark and cool for long-lasting performance. The product is easy to install, offers a sleek and elegant appearance, and delivers exceptional value for the price. Many customers are so satisfied they purchase additional sets, appreciating both the reliable quality and dependable customer service.
21 reviews with 2 stars · Clear filters
Blackout blind was not what we expected. Virtually no directions to install.
Response from Blindster
Hi Jillian, I'm very sorry about the issues with instructions and that the blackout shades did not achieve your satisfaction. I've sent you an email to see what we can do to improve your experience. I am very sorry for the inconvenience.
Jillian ·
Inside shades cut long. Different colored hardware. Child proof guide on backwards. Not as high quality as the competition.
Response from Blindster
Hi Scott, we have contacted you regarding this issue, please refer to your email for a resolution to this issue. I sincerely apologize and thank you for reaching out.
Scott ·
Needed reverse roll. Not available. So it is not effective. Also arrived pre bent on the lower part of screen.
Response from Blindster
Hi Emily, I'm so sorry you experienced this issue. I will be reaching out to you right away and we will get your problem taken care of. Again, I apologize for any problems caused.
Emily ·
This are not attractive cheap looking blinds. Also the color is different than the website showed. I will not be using them.
Response from Blindster
Hello Mark, I am sorry there is an issue with your Premium Blackout Fabric Roller Shades. We will call you to discuss your order.
Mark C ·
Pretty flimsy. But the price was ok so not a big deal. You get what you pay for.
Response from Blindster
Hello Kevin, I am sorry to hear that you are not happy with the Deluxe Blackout Roller shades. We will call you to discuss your order and go over some options.
Kevin ·
The brackets weren't sent with the original order and are difficult to work with. I wanted the instructions in my hand and not have to look them up on line! I ordered the wrong size and will not do Blindster again.
Response from Blindster
I'm sorry you aren't happy with your shades. I will call you to see what we can do under our Satisfaction Guarantee.
Brian ·
We were excited to get this in and installed. We shopped around and the price seemed very good. Installation was easy, and the shade fit perfectly. The product was a little lower quality than I expected based upon the pictures, but not enough for me to complain. Then while I was traveling for work, my wife called and told me that that shade had quit working. Upon further inspection, the "metal" piece that causes the roller to catch had already worn through. The price was good, but I don't consider it a value if it stops working. We are going to call Customer Service and return.
Response from Blindster
I'm sorry you had a problem with your order. I will contact you to get this resolved right away.
Nsammer ·
Shades do not roll up evenly, the shade slides off the edge of the roller. They are only a few weeks old and the sides are already fraying.
Response from Blindster
I'm sorry you aren't happy with your shades. There is an easy fix for this problem. I will contact you directly to get this resolved.
Jimandsabine ·
These shades did not fall well, the roller on one did not work properly, the extra hem I added was not straight on at least one, and one was frayed on the edge. So, after opening 4 of the 10 I ordered, I stopped opening and sent them back. This being said, I must point out is my 8th purchase from Blindster.com. I have loved everything else, all well made and easy to install. Blindster was wonderful to deal with when I sent them back.
Response from Blindster
I'm sorry you weren't happy with the shades. We have received the shades back at our office under our Satisfaction Guarantee and issued a refund for the order.
Rjwarner22 ·
