Deluxe Blackout Fabric Roller Shades Reviews

Customer Reviews

20 reviews with 1 stars · Clear filters

• Black out shades - not at all!!

  Worst quality, overpriced blinds ever! They were marketed as black out shades and they are not even close! Want my money back please!! I have already emailed you about this and have gotten no response - terrible customer service I would like a full refund!

  Response from Blindster

  Hello David, I am so sorry to hear that you do not like the Blackout roller shades. I do sincerely apologize about your emails not being answered I did look for your emails and could not retrieve them. We will contact you directly to talk about your order.

  David · November 10, 2017

• Order EPI1362610 "" Splendor (41 x 39 & 28 x 38) - Reverse Roll

  While we have been quite satisfied with your products in the past (e.g. four light filtering pleated shades "" attractive and easy to install), we are extremely DISAPPOINTED with the products recently purchased (order EPI1362610) and are requesting that ONE of the shades be replaced. 1. Product EPI1362610/2 "" width: 28 inches; height: 38 inches "" outside roll. A. The product does not fully roll-up (4" hangs down after roll-up). B. We believe the product is DEFECTIVE and should be replaced. C. While the ordered width is 28", the fabric roll measures 26-3/4" (and the overall assembly measures 27-1/4" o/o dimension). So that we can use the mounting brackets already installed, a replacement should conform to the measured fabric roll dimension of 26-3/4" (and the measured overall assembly of 27-1/4" o/o dimension). 2. Reverse Roll Hardware: For a reverse roll product, your October 6 pictorial instruction was to install the locking bracket with the flange facing outward. This is VERY unattractive and LOOKS STRANGE! (with left bracket facing inward and right bracket facing outward). A. Blindster should provide DIFFERENT locking brackets for standard products (as furnished) and reverse roll products (fabricated so that ALL flange faces inward). B. NOWHERE is the orientation or final appearance of the locking brackets defined in on-line ordering literature; accordingly, an informed decision by purchaser CANNOT be made. 3. Misleading information: the actual roll fabric dimension for our 28" order was 27-1/4"; the actual roll fabric dimension for our 41" order was 39-5/8". Your customers would be better served with accurate information regarding roll fabric dimensions at the time of order. 4. Hardware Installation instructions: We anticipated installation instructions with guidance to centerline of installation hole dimensioning when the package was delivered. There was NO installation instructions. We installed these products at a location that does not have reliable internet service. Many places in US have NO reliable internet service. Once we could get Information from on-line resources, we discovered that the information YOU provide on-line is scant and NOT USEFUL. We were forced to coordinate with your Customer Satisfaction Team Representative on 10-1-17 "" all we received in return to a detailed series of questions WAS a photograph (received on 10/6/17). A. Your customers would be better served with information regarding hardware positioning and dimensioning at the time of order. B. Your customers would be better served with more precise information on actual roll dimensions provided and their relationship to hardware. As this critical information was not provided to us, we were forced to fabricate other hardware assemblies to connect to the hardware furnished to fit our condition (for the 41" roll). Thomas G. Leech 10.17.17

  Response from Blindster

  Hello Virginia, I am so sorry for the inconvenience on your order. I will contact you directly to discuss your order.

  Virginia L · October 16, 2017

• Poor quality I am not

  Poor quality I am not going to return but I will never buy again

  Response from Blindster

  Hello Michael, I am sorry there was an issue with your Deluxe Blackout fabric roller shades . i will contact you directly to discuss your order further.

  Michael · October 16, 2017

• Order EPI1362610 - Splendor (41 x 39 & 28 x 38) - Reverse Roll

  While we have been quite satisfied with your products in the past (e.g. four light filtering pleated shades - attractive and easy to install), we are extremely DISAPPOINTED with the products recently purchased (order EPI1362610) and are requesting that ONE of the shades be replaced. 1. Product EPI1362610/2 - width: 28 inches; height: 38 inches - outside roll. A. The product does not fully roll-up (4" hangs down after roll-up). B. We believe the product is DEFECTIVE and should be replaced. C. While the ordered width is 28", the fabric roll measures 26-3/4" (and the overall assembly measures 27-1/4" o/o dimension). So that we can use the mounting brackets already installed, a replacement should conform to the measured fabric roll dimension of 26-3/4" (and the measured overall assembly of 27-1/4" o/o dimension). 2. Reverse Roll Hardware: For a reverse roll product, your October 6 pictorial instruction was to install the locking bracket with the flange facing outward. This is VERY unattractive and LOOKS STRANGE! (with left bracket facing inward and right bracket facing outward). A. Blindster should provide DIFFERENT locking brackets for standard products (as furnished) and reverse roll products (fabricated so that ALL flange faces inward). B. NOWHERE is the orientation or final appearance of the locking brackets defined in on-line ordering literature; accordingly, an informed decision by purchaser CANNOT be made. 3. Misleading information: the actual roll fabric dimension for our 28" order was 27-1/4"; the actual roll fabric dimension for our 41" order was 39-5/8". Your customers would be better served with accurate information regarding roll fabric dimensions at the time of order. 4. Hardware Installation instructions: We anticipated installation instructions with guidance to centerline of installation hole dimensioning when the package was delivered. There was NO installation instructions. We installed these products at a location that does not have reliable internet service. Many places in US have NO reliable internet service. Once we could get Information from on-line resources, we discovered that the information YOU provide on-line is scant and NOT USEFUL. We were forced to coordinate with your Customer Satisfaction Team Representative on 10-1-17 - all we received in return to a detailed series of questions WAS a photograph (received on 10/6/17). A. Your customers would be better served with information regarding hardware positioning and dimensioning at the time of order. B. Your customers would be better served with more precise information on actual roll dimensions provided and their relationship to hardware. As this critical information was not provided to us, we were forced to fabricate other hardware assemblies to connect to the hardware furnished to fit our condition (for the 41" roll). Thomas G. Leech 10.17.17

  Response from Blindster

  Hello Virginia, I am so sorry for the inconvenience on your order. I will contact you directly to discuss your order.

  Virginia L · October 16, 2017

• still haven't received them. ordered a month ago

  buy these if you love waiting for weeks on end after numerous backorders. I've purchased their products before and honestly they are great, but right now I'm still waiting after a couple different emails letting me know that the item is still backordered.

  Response from Blindster

  Hello Asher, I am sorry there was a delay getting your Deluxe Blackout Roller Shades. We will look into your order and email you the status as soon as possible.

  Asher · September 30, 2017

• Poor construction

  Blind is cut at angle so hangs out one side of valance

  Response from Blindster

  I'm sorry you are having problems with your roller shades. I will call you to get this resolved.

  Jerry · August 4, 2017

• Poor Quality

  I want to start out by saying we have been very loyal Blindster customers and this is the first time I've ever been really disappointed with a purchase. This was my first time buying roller shades as opposed to blinds. First of all they look really cheap, from the fabric to the stitching to the roller part. We did not buy the valance, which I now regret but at the time thought it was way too pricey given that it is automatically included when you purchase blinds. I didn't see how this was any different. It looks super tacky without it, though. Secondly, you can see part of the cardboard roller on the sides of each of them, which shouldn't be the case even without ordering a valance. And third, we've only had them up in my son's nursery for about a week and one of them already broke. It wasn't going up and then just came all the way undone off the cardboard roller. I had to manually roll it back on and now it's just stuck in the down position because it has lost its spring retraction. Super disappointed and would not recommend this to anyone :(

  Response from Blindster

  I'm sorry you aren't happy with your roller shades. I will call you to get this resolved under our Satisfaction Guarantee.

  Leah · March 9, 2017

• Third time a charm?

  We ordered three of these. All of my window openings are identical - as they should be - the windows are machine made. One of the units did not have enough material. It had exactly the length of material we specified, but they didn't account for the roll on the tube. So, when we tried to close, there wasn't enough material to release the clutch. We checked the length of the shades on the other two, and sure enough, one had an extra 3.5 inches, and the other 6 inches. We advised the company, and they sent a new one. The new one arrived and we tried to install it. This time, the width of the shade was too long. I tried installing it by bending the mounting brackets, no-go. I contacted the company, and advised them of the problem. We were asked to send photos, with tape measure showing the two units side-by-side. We did that, and they authorized another replacement. This time, it arrived. I was able to successfully install it, but his time, I had to bend the mounting brackets to get it in, then bent them back again once installed. It works - and we hope they last. The rating and the story speaks to a quality control issue. The service I received from Kim was excellent - she was out point of contact throughout the process, and always very professional. Can't complain about that.

  Response from Blindster

  I'm sorry you had problems with your shades. I have addressed your issues with the factory. I apologize for the inconvenience and thank you for your patience. I will pass on your comments to Kim.

  Mark · August 13, 2016