Husband and I both measured,45 in. width and we received 44 in. Also we received 2 mounting brackets, BOTH were the SAME ( both had round holes !! one was suppose to have a round hole and one a slit ) we used our old bracket, also because the width was wrong, my hubby had to reverse a bracket.
Response from Blindster
I was sorry to hear that you are having problems with your shades. We will get the correct brackets sent out to you right away.
Sometimes customers are not aware that you should order roller shades by the maximum width which is at the top of the shade (bracket to bracket width). The fabric will always be 1 inch to 1 1/2 inch less than the ordered width. If this is what happened, we can have a new shade made to the correct width under our Fit or Free Policy. We will pay for the new shade, you just pay $15 for shipping plus the price difference for the new shade (if any).
If the factory made a mistake, we will remake the shade for free. Just send us a photo of the width of the fabric on your shade with a tape measure showing the width measurement (both the whole width and a closeup of the total measurement).
Please let us know how you want us to proceed. Thank you for your patience.