When we received our original order, one of the shades would not lower all the way, so a replacement was sent. When the replacement arrived the bottom rail was the same moss green color as the shade whereas the original shade had a white bottom rail. We now have two shades with bottom rails that don't match. Also, when we raise the shades, they sometimes don't align evenly in the raised position. These are minor annoyances and we do like the overall appearance and function of the shades. On the positive side, the customer service folks I spoke with were very helpful, and the replacement shade arrived very quickly.
Response from Blindster
Hello John, I am sorry the bottom rail on your remake arrived with the wrong colored bottom rail. We will contact you to talk about your order and assist you with any issues that are currently outstanding.