I ordered top/down bottom up and just got bottom up. The ones I ordered were on special. Strange! The black out shades do not raise well and pop up from window seal.
Response from Blindster
I'm sorry that you are having problems with your cordless shades. Your order was actually for just the bottom up cordless.
The cordless cellular shades are designed to be self-correcting. To reset your cordless shades: Lower the shade down to its full height. Firmly hold the bottomrail with both hands and pull it towards you (away from the back of the window at an angle). Quickly and firmly pull down (popping) on the bottomrail 3 or 4 times. Raise and lower the shade, repeat as necessary.
These steps should reset the cordless motors in the headrail so that the shade will raise and lower properly. If these steps do not work, please let us know and we will remake or repair the shades as needed.
I will contact you directly to get this resolved.