So I ordered this (1) blind on 2-4-25. Received on 2-28-25. So it FINALLY ARRIVED and the valance isn’t long enough and the wand doesn’t match!!! So I start chatting with Customer Service and was told to take pictures. To make a long story short. My husband measured wrong so I went on to correct it. Now. I’m being told they will charge me $15 for a new valance. If they would have done their job right the first time we wouldn’t be having this conversation. Very disappointed customer service!!!
- Value of Product
- 3 out of 5
- Quality of Product
- 4 out of 5
- Ease of Installation
- 4 out of 5
Response from Blindster
Hi Grace, thank you for taking the time to share your experience with us, and we're sorry to hear about the issues you’ve encountered. It’s important to us that our customers are satisfied, and we understand how frustrating it can be when things don’t go as planned. We see that our customer service team is working with you to resolve your concerns. Thank you for your patience, and we hope to assist you better in the future!