Customer Reviews for Blindster

What Our Customers Say

374 reviews with 2 stars · Clear filters

• Product review

  2 Inch Deluxe Wood Blinds

  Wrong Size

  I received all my blinds which were nice. One huge problem the valance for the larger blind did not fit across the head rail it was too short. I was in touch with their customer service dept and they wanted pictures showing the problem. I did and they were not satisfied with the pictures, they said it correct. I asked them why is the head rail showing at the end of the blind. They said that the valance was correct. Tell me am I missing something here doesn't a valance suppose to fit across the whole head rail I asked them why did my other blinds the valance went across. Again, gave me some excuse. They gave me so much trouble and I was so up set I gave in and had to pay for a remake of the valance for their mistake. I will never purchase anything from this company again. Their customer service dept is difficult to work with, they will give you all excuses that its not their fault. I wish I could attach a picture to show all how its short. Beware! DG

  Response from Blindster

  I'm sorry you are having a problem with your valances. The valances for an inside mount blind should be made 1/8 inch less than the ordered width. After looking at the photos, it looks like the valances were made to the correct size per the factory specifications. However, sometimes the problem is that the top of the window is wider than the middle or bottom. If you ordered the blind with the smallest width measurement (window opening at the top, middle & bottom of the window) and the top of the window is wider, the valance will be too short. I see that Sandra ordered your new valances already but charged you for the new valance. I have issued a credit for the charges processed. You should see the credit on your credit card statement within the next day or two. Please let me know if you have any other concerns.

  Diane G · November 25, 2015

• Product review

  Deluxe Blackout Fabric Roller Shades

  Roller Shade Quite Working

  We were excited to get this in and installed. We shopped around and the price seemed very good. Installation was easy, and the shade fit perfectly. The product was a little lower quality than I expected based upon the pictures, but not enough for me to complain. Then while I was traveling for work, my wife called and told me that that shade had quit working. Upon further inspection, the "metal" piece that causes the roller to catch had already worn through. The price was good, but I don't consider it a value if it stops working. We are going to call Customer Service and return.

  Response from Blindster

  I'm sorry you had a problem with your order. I will contact you to get this resolved right away.

  Nsammer · October 18, 2015

• Product review

  Deluxe Blackout Vinyl Roller Shades

  Cheap looking fringe.

  With great reviews I expected better! The plastic is nice enough but the fringe is very shoddy with loose threads at the ends and a loop haging almost 2 inches below the fringe. Hope it doesn't unravel the rest if cut. There is also a brown thread sewn into my ivory fringe which looks like a very small stain but isn't. There were 2 small globs of gray glue on the shade itself which I scraped with my nail. Tried to wipe residue with damp towel but two spots remain. Want to know safe removal method. I tried to fit this shade on my old brackets but is was at least 1/4" short. To avoid hassle of return, I waited for installer who also put up roman shades ordered later. Used one of the brackets which came with the shade. The other was for the wrong side but he was able to use my old bracket on the right side. The gap between the wall and the shade using blindster bracket is about 1". Gap on right side smaller with old mount. Like material and reverse roll option. Don't buy ugly fringe!

  Response from Blindster

  I'm sorry you aren't happy with the shades. I will call you to see what can be done to get this taken care of.

  Xanaib · October 9, 2015

• Product review

  Premium Plain Fold Roman Shades

  Quite Disappointed!

  Received Wed. and scheduled paid installer for today. Fabric would have been nice if it weren't so wrinkled out of the box, particularly on left side of both shades. Hope hanging smooths them out. Fit is perfect and install was very simple for pro. Bought top down/bottom up option. String in middle of shade looks hideous and ruins the look of the shade. Not mentioned at all in the description which I find deceiving. Looking over pictures super carefully now it is barely detectable. Not noticeable if you aren't looking for it. Definitely not worth $52.00 per shade as an option! After waiting and paying installer's visit I'm keeping them but they will definitely be replaced by shades from another company sooner than later. Look elsewhere if you want top down/bottom up. Now I understand someone's comment about the frame. It looks OK and holds well but shades have to be totally unscrewed for painting, added cost if you aren't handy. Definitely not what I expected.

  Response from Blindster

  I'm sorry you are so unhappy with your shades. Unfortunately, there is not way to prevent wrinkles when shipping a fabric product. The factory uses the best packaging available to minimize wrinkles. However, most roman shades will need to be steamed or you can use a product called "Wrinkle Release" that will remove the wrinkles (spray fabric product). The number of strings on the shades varies by the width and height of the shade. They use the minimum number of strings that will still provide the support needed when raising and lowering the shades. All Top Down/Bottom Up products will have visible strings when the top is lowered. You can return the shades under our Satisfaction Guarantee. I will contact you to see what you would like to do.

  Xanaib · October 9, 2015

• Product review

  Deluxe Blackout Fabric Roller Shades

  Get what you pay for!

  Shades do not roll up evenly, the shade slides off the edge of the roller. They are only a few weeks old and the sides are already fraying.

  Response from Blindster

  I'm sorry you aren't happy with your shades. There is an easy fix for this problem. I will contact you directly to get this resolved.

  Jimandsabine · October 4, 2015

• Product review

  Deluxe Bamboo Woven Wood Shades

  Bamboo Shades

  I was very pleased with the customer service you provided but the product was disappointing. It seemed rather flimsy.

  Response from Blindster

  I'm sorry you aren't totally happy with your shades. One very different feature for bamboo shades is that they are made out of all natural materials (reeds, bamboo, twine, etc.). The fabrics are guaranteed to hold up under our lifetime warranty. But I do agree that some fabrics are sturdier than others.

  Eommcadams · September 28, 2015

• Product review

  Deluxe Room Darkening Fabric Roller Shades

  Poor job

  The shade was too narrow. No effort to help from your customer service. Poor customer service.

  Response from Blindster

  I'm sorry you weren't happy with your roller shades. All window coverings that are mounted inside the window should be ordered using the actual window opening width (for roller shades use only the width at the top of the window). The top of a roller (outside bracket to outside bracket) is the widest point of the shade and is made just slightly smaller (1/4 inch deduction for this product but it varies by factory). The fabric will actually be made between 7/8 inch and 1 1/2 inch inch less than the ordered width (on this particular shade it is 1 1/8 inch). This deduction is necessary because the operating components must fit onto the end of the tube. In addition, the fabric can't be wider than the tube or the mechanisms will damage the fabric. You could have had this shade remade under our Fit or Free Policy to a new width or as an outside mount so your fabric can be wider. We pay for the replacement shade, you pay $15 for the shipping plus the price difference (if any) if the new shade costs more than the original shade. However, when reviewing your order, you chose to return the shade under our Satisfaction Guarantee and we have process a refund.

  Massey5179 · September 28, 2015

• Product review

  Deluxe Blackout Single Cellular Shades

  Do not raise well

  These shades do not pull down to the window seal very well. They pop up. Raising them takes a while. They want to roll up.

  Response from Blindster

  I'm sorry that you are having problems with your cordless shades. The cordless cellular shades are designed to be self-correcting. To reset your cordless shades: Lower the shade down to its full height. Firmly hold the bottomrail with both hands and pull it towards you (away from the back of the window at an angle). Quickly and firmly pull down (popping) on the bottomrail 3 or 4 times. Raise and lower the shade, repeat as necessary. These steps should reset the cordless motors in the headrail so that the shade will raise and lower properly. If these steps do not work, please let us know and we will remake or repair the shades as needed. I will contact you directly to make sure this gets resolved.

  Dpowell4465 · September 26, 2015

• Product review

  Deluxe Blackout Single Cellular Shades

  Do not raise well

  These shades do not pull down to the window seal very well. They pop up. Raising them takes a while. They want to roll up.

  Response from Blindster

  I'm sorry that you are having problems with your cordless shades. The cordless cellular shades are designed to be self-correcting. To reset your cordless shades: Lower the shade down to its full height. Firmly hold the bottomrail with both hands and pull it towards you (away from the back of the window at an angle). Quickly and firmly pull down (popping) on the bottomrail 3 or 4 times. Raise and lower the shade, repeat as necessary. These steps should reset the cordless motors in the headrail so that the shade will raise and lower properly. If these steps do not work, please let us know and we will remake or repair the shades as needed. I will contact you directly to make sure this gets resolved.

  Dpowell4465 · September 26, 2015

• Product review

  2 Inch Deluxe Cordless Faux Wood Blinds

  2 inch blinds.

  The blinds were fine, but seem to sag already.

  Response from Blindster

  I'm sorry that you aren't happy with your blinds. I will contact you to see what is wrong with the blind and get it resolved.

  Stiff12 · September 20, 2015

• Product review

  Deluxe Room Darkening Fabric Roller Shades

  Shade roller

  The shade roller fit very well but there is a small gap between the roller and shade material. I am putting up a swag style curtain to hopefully hide that gap.

  Patj949 · September 14, 2015

• Product review

  Deluxe Light Filtering Double Cellular Shades

  Not recommended

  My shade has two horizontal bands of darker color. Would not recommend this product.

  Response from Blindster

  I'm sorry you are having a problem with your shades. The entire fabric should be a consistent color. I will contact you directly to get a photo so we can get you a new shade right away. Thank you for your patience and understanding.

  Klawrence25 · September 2, 2015