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Customer Reviews for Blindster

At Blindster, we take pride in helping our customers transform their homes with high-quality custom blinds, shades, and shutters backed by exceptional customer service.

“We don’t just want customers today...
We want customers for life”

— Kyle Cox, Founder & CEO

Real Products, Real Homes

Where Genuine Design Meets Everyday Living

In Their Own Words

Real windows, in real homes, filmed by our customers

The product is truly beautiful! The instructions really need to be more detailed and comprehensive, and instead of illustrations, actual photos of the parts would be more helpful. The parts of the tension device should be identified. I had to use Google and ChatGPT to know where the plunger is and to ensure the accuracy of the instructions.

Sonia q · Deluxe Light Filtering Zebra Dual Shades

Awesomeness

Jan · Deluxe Light Filtering Zebra Dual Shades

I ordered 4 no tools cellular shades for a sunroom. Each window was a different size but Blindster instructions for measuring were easy to follow. The shades arrived in about a week and were very easy to install. They fit perfectly! They look great, help to shade the room from the morning to midday sun, but still let in plenty of light. I am very pleased with the product quality, ease of installation, and the entire experience.

Beth · No Tools Cordless Light Filtering Single Cellular Shades

Why Customers Trust Blindster

Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:

  • Affordable custom blinds without compromising quality
  • Easy-to-follow measuring and installation guides
  • Fast, reliable shipping and responsive support
  • Free samples to help you choose the right style and color
  • 100% Satisfaction Guarantee and Fit-or-Free policy

Don’t just take our word for it—see what real customers have to say!

What Our Customers Say

326 reviews with 1 stars · Clear filters

  • Product review
    1 Inch Cordless Aluminum Blinds

    VERY UPSET

    I ordered the blinds on 08/30/15 I have still not hear about a delivery date VERY UPSET

    Response from Blindster

    I'm sorry there was a delay in this order. Your order is scheduled to delivery on Saturday 10/3. I do show that there was a backorder on this material. We notified you via email on 9/2 that there would be a delay and that production on your shade would start on 9/25 (it did start on time). Our records indicate that you responded saying that you could wait. I apologize for any miss-communication. Thank you for your patience.

    Fkautz ·

  • Product review
    Deluxe Light Filtering Solar Shades

    Horrific Packaging

    My displeasure with Blindster is unrelated to value, quality or appearance. There packaging is horrific at best. That's why I gave them 1 star. Multiple shades in plastic sleeves loosely placed in an oversized carton without adequate protection was a recipe for disaster. Every end cap on the solar shade cassettes, 12 in total, was knocked off. The aluminum cassettes received minor scratching and 2 shades came loose from their brackets, no doubt from tumbling around in their oversized master carton. We also received only 5 sets of mounting brackets for 6 shades. I touched up the scratches with a felt tip. Bent back several brackets to reinstall the shade rolls and replaced the end caps as best I could. They are sending a new set of mounting brackets and some replacement end caps. Hey, but I saved 15%.

    Response from Blindster

    I'm sorry you had such a bad experience with packaging. This factory normally does a great job with packaging. I will let them know right away that there was a problem.

    Irmentom ·

  • Product review
    2 Inch Super Value Cordless Faux Wood Blinds

    NOT HAPPY!

    Very unhappy with the purchase, the blinds were shipped in the wrong size from what was ordered and the valance had no side panels, even inexpensive blinds from Lowes had side valance panels. I have sent a note saying the size was incorrect and they are boxed to ship back. Not happy!

    Response from Blindster

    I'm sorry you had a problem. I see that you have worked with Sandra and Daniel to get new blinds under our Fit or Free Policy.

    Mfmheld ·

  • Product review
    Deluxe Light Filtering Fabric Roller Shades

    A migraine of a product

    First the install instructions don't include crucial information such as the exact width of the brackets from the blinds material. This made centering it with external mount extremely time-consuming and far more difficult than it needed to be. As for the blinds themselves, the rolling mechanism is awful, doesn't lock up when you want it to, then locks when you're trying to roll up. The claim that the material is 'fabric' is an outright lie, it's just vinyl. The roller core is just weak cardboard which immediately started bending in the middle so it doesn't roll smoothly. Upon replacing the first one, the second one was worse. The pin mechanism was broken out of the box, after I replaced that with the existing one, the blinds made screeching noises upon rolling up and down.. which I was unable to fix with WD-40 so I put the old flawed one back up. It is such a mess of a product I wouldn't trust buying anything from Blindster again, huge mistake and waste of time.

    Response from Blindster

    I'm sorry you had a problem with your roller shade. I do show in our notes that we are having a new blind sent to you that should work properly. If not, we will issue a refund or get you a different product. This fabric is a polyester blend, not vinyl. The only vinyl shades on our site are clearly labeled as such. I will contact you after your new blind is delivered to make sure everything is OK.

    Dan428 ·

  • Product review
    Deluxe Bamboo Woven Wood Shades

    Would NEVER use again

    It look absolutely nothing like the color in the picture! I tried contacting customer service about this and they were extremely unhelpful. I had to return it and pay the return fee myself even though it was nothing like what I expected. I will never use this company again. I also returned the product weeks ago and still have not received my refund. Completely untrustworthy!

    Response from Blindster

    I'm sorry you were so unhappy with your shades. The color images on our website are 100% correct in color when viewed in the original image that is loaded onto our site. However, the monitor used on your end will greatly affect what the color looks like. That is why we offer free samples of all of our products. Our Satisfaction Guarantee does require that you pay to ship the blinds back to us. We have already paid for the shades and will receive not compensation back from the factory. All return blinds are donated to Habitat for Humanity. This policy is clearly stated on our website and we require that customers acknowledge that they have read our policies before placing an order. I apologize for the confusion. I show that we did receive your shades back and that the refund for your order was processed yesterday. You should see it on your credit card statement in a day or two.

    Nlbruecker ·

  • Product review
    Deluxe Light Filtering Fabric Roller Shades

    Awful quality

    after emails and phone calls I was left totally disappointed. The word "deluxe" needs to omitted from your description on the roller shade. The quality is pathetic. Its marginally better than a paper shade. I was offered to mail them back but after they were installed and the boxes were destroyed I have no alternative to leave them up for now.I'll be forced to replace them in the spring when I go back to my New Jersey shore house. I would NEVER recommend Blindster!!! Rip-off

    Response from Blindster

    I'm sorry you are not happy with your order. We always encourage our customers to order a free sample so you can see the actual material used to make the blinds/shades. This is especially important with fabric shades because you can then see both the color and the texture of the fabric. You can return the blinds for a refund under our Satisfaction Guarantee.

    Josephcaraforhair ·

  • Product review
    2 Inch Deluxe Wood Blinds

    They cut it wrong

    I order two blinds. One blind was 1/2 to long and the other was 3/8 too short. The mounting clips are cheap junk, not square, and very thin metal that bends too easy. I DON'T RECOMMEND THEM, USE ANOTHER ONLINE SUPPLIER.

    Response from Blindster

    I'm sorry you don't like your blinds. I am contacting you directly to resolve these issues. These are the same blinds made by the same factory that made your original order back in 2014.

    Mailme4794 ·

  • Product review
    Premium Plain Fold Roman Shades

    Total Loss

    Very unhappy with the quality of the fabric and the customer service. I emailed to see if there was any way I could exchange them and never got a reply. Very disappointed, the money spent is a complete loss. The installation is not applicable as we didn't even get that far.

    Response from Blindster

    I'm so sorry you do not like your shades. I have searched our email and didn't find one from you. I apologize for the inconvenience. You can return the shades to us under our Satisfaction Guarantee. We will refund the cost of the shades as soon as we receive them. I will call you right away to help you with this process.

    Angelaaaron ·

  • Product review
    2 Inch Deluxe Cordless Faux Wood Blinds

    Deluxe is the wrong word

    Bought for my house thinking they would be nicer than the "Super Value" blinds. WRONG! They are the Exact same as far as I could tell. These were assembled even more carelessly than the "Super" cheap blinds. The build quality was terrible; there were burrs where the top metal housing was cut, parts were missing for installation, some parts were bent, and pull cords had missing brass rings. They just really looks cheesy. One of the top trim pieces had a big build sticker on the front surface, had to use goo-gone to remove. Pulls strings draped to the floor while blinds down; perfect for children to yank on. Lead time was terrible too.

    Response from Blindster

    I'm sorry you are not happy with your blinds. I have left you a voicemail so that we can speak about what needs to be done to resolve your quality issues. We will take care of these issues as quickly as possible. Thank you!

    Mdpawley ·

  • Product review
    Deluxe Light Filtering Fabric Roller Shades

    Ordered Fabric, Received paper

    We ordered Fabric Blinds received some kind of paper composite, When we called customer care The lady remarked upon us telling her they were not fabric " You can't tear them. Can you? We spent over $700 for cheap cardboard and paper. We returned our blinds as instructed by mail. This cost us over $100. We feel we should have our money returned as well as the postage. We have not at this time received a reply to our e-mail over this issue. We will see if Blindster is honest and has any integrity.

    P.Farkworth ·

  • Product review
    Deluxe Blackout Vinyl Roller Shades

    Too large & bad springs! :(

    1 blind was too large to fit. 2 others have bad springs so shade only goes up a couple of inches, complete waste. Poor quality!

    Response from Blindster

    I'm sorry you aren't happy with your shades. There are several options we can try to remedy all of your issues: 1. We can replace the 1 blind that is too large to fit. If the factory made a mistake, we will replace the shade at no charge. If you need it at a different size we can replace under our fit or free policy for a cost of $15 plus the price difference (if any). 2. We have a video available that tells you how to adjust the cordless lift system so that it will work properly. If this method does not work we will replace the defective shades. 3. You can return the entire order to us and we will refund the cost of your shades. Thank you for your patience.

    Csaatio ·

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