My rating is for the combination of product and service. First from a service perspective the ordering process, online information and instruction is clear and should help you to get a good first time result. My measurements were spot on if I must say so. The product received and the ease of installation were great. Additionally, the four colors were as expected. The cellular shades I purchased clip into a top mount and that provides a clean look without the need for a secondary valance unless that’s a preference. The reason this is not a 5 star review is because of the service. I read the instructions and felt comfortable with my color selections and didn’t require a swatch order. I was under a time crunch because I was hoping for delivery while I was at the house so boxes wouldn’t be left outside during rain and possible snow while we were away for a few weeks. After a couple of days into the timeline I see an email saying my order is on hold because they notice I didn’t order color swatches. Again, I read all the excellent information on the website. If I had a concern about color variation and needed it to be exactly what I saw based on my computer, I would have ordered a swatch. That wait cut into my timeline for delivery. Then I contacted customer service to see if I could have them delay shipment so it could be delivered when we were back. That email was not answered for 4-5 days so my delivery could not be postponed. Lastly, the product was delivered and as expected we got some rain and snow. Fortunately when I returned I was happy to see that the shades were packed well and protected even though some of the boxes were wet.
Response from Blindster
Hello Marianne, Thank you for your honest and detailed review. We’re so pleased to hear the shades fit well, installed easily, and provided the clean finished look you were hoping for. We also appreciate your feedback regarding communication and order timing. While our swatch verification process is intended to help avoid color surprises, we understand that in your case, it affected your delivery window. We apologize as well for the delayed response to your shipping inquiry. Thank you again for your patience, and we’re happy to know the shades ultimately arrived protected and performed as expected.
Marianne · Verified Buyer ·