Customer Reviews for Blindster

What Our Customers Say

326 reviews with 1 stars · Clear filters

• Product review

  2 Inch Deluxe Wood Blinds

  You are always late.

  We have ordered several rounds of blinds from you guys for our home and business, and somehow, right around the time the blinds are going to ship I receive notice that the product is backordered. Like clockwork. It's a deceptive business practice, and no, I cannot change to a different wood choice because the one I ordered is a match to something else. So I'm stuck waiting, without compensation, until you all send it to me.

  Response from Blindster

  I apologize for the delay on your orders. We have definitely been experiencing a period of time with more back orders than usual. Thank you for your patience. I will call you with an update.

  Jennifer · July 10, 2017

• Product review

  2 Inch Deluxe Cordless Faux Wood Blinds

  They were bent when they

  They were bent when they came and don't work good when you pull stings to open. Poor quality blinds!

  Response from Blindster

  I'm sorry your blinds were bend when they were delivered. It sounds like they were damaged in shipping. I will call you to get this resolved.

  Russell · July 7, 2017

• Product review

  No Tools Cordless Light Filtering Single Cellular Shades

  Nice looking but poorly manufactured with high failure rate

  My first purchase was for 8 shades. The web site was easy to use and the shades arrived on time. They were easy to put up and looked great. We were happy ... but only for about 5 months. I bought more during that period based on our initial experience BUT since then 4 of the shades have FAILED. I submitted requests for help upon the initial failure and was given instructions for resetting the pull-up mechanism. They worked for only a few days. The shade was replaced. On the second shade I tried the initial fix, it failed but I was given another fix that simply could not be executed because a component the person was refering to that was not there. That was replaced. The third shade ditto on each recommended fix. Neither worked. I am waiting for the replacement on that shade. That is a large window which is not open to the world day and night. They say the factory is backed up so it may not get here until sometime in later July. I have my fingers crossed. Now, a 4th shade (50% of the order) has failed. I have hesitated to request the replacement anxious as to when they will stop replacing the failed shades, but I will do so soon. We are old people - both 75. We pull the shade down in the PM and push it up in the AM. That's it! and, not with any force, mind you. But they failed. The rate of failure and the inconvenience of replacement is not worth it. No respectable manufacturer has a failure rate any where that high. Their prices are good, but if they fail -- zero price is too much!

  Response from Blindster

  I apologize for all the problems with your order. I will call you to get this resolved.

  Raphael V · July 2, 2017

• Product review

  Cordless Light Filtering Single Cellular Shades

  Nice looking but poorly manufactured with high failure rate

  My first purchase was for 8 shades. The web site was easy to use and the shades arrived on time. They were easy to put up and looked great. We were happy ... but only for about 5 months. I bought more during that period based on our initial experience BUT since then 4 of the shades have FAILED. I submitted requests for help upon the initial failure and was given instructions for resetting the pull-up mechanism. They worked for only a few days. The shade was replaced. On the second shade I tried the initial fix, it failed but I was given another fix that simply could not be executed because a component the person was refering to that was not there. That was replaced. The third shade ditto on each recommended fix. Neither worked. I am waiting for the replacement on that shade. That is a large window which is not open to the world day and night. They say the factory is backed up so it may not get here until sometime in later July. I have my fingers crossed. Now, a 4th shade (50% of the order) has failed. I have hesitated to request the replacement anxious as to when they will stop replacing the failed shades, but I will do so soon. We are old people - both 75. We pull the shade down in the PM and push it up in the AM. That's it! and, not with any force, mind you. But they failed. The rate of failure and the inconvenience of replacement is not worth it. No respectable manufacturer has a failure rate any where that high. Their prices are good, but if they fail -- zero price is too much!

  Response from Blindster

  I apologize for all the problems with your order. I will call you to get this resolved.

  Raphael V · July 2, 2017

• Product review

  Deluxe Light Filtering Double Cellular Shades

  I can't believe this...twice received non-working mechanism

  seriously, does this company even check the items work before they ship them out? after the first one we ordered failed after a month, we had to wait two weeks before a replacement was rec'd. And this one doesn't work out of the box. I am so frustrated with the lack of quality with their cordless system...there seems to be no quality control and it takes a solid week of maybe one email a day before they even take action. So frustrated...

  Response from Blindster

  I'm sorry you are having problems with your shades. I will call you to get this resolved.

  Karen · July 1, 2017

• Product review

  Deluxe Light Filtering Double Cellular Shades

  Irrate Customer

  Blindster, check your records before sending these. It has been over a month and have not received our paid for blinds.

  Response from Blindster

  I'm sorry for the delay in shipping your order. I will call you to get this resolved.

  John · July 1, 2017

• Product review

  Deluxe Blackout Double Cellular Shades

  Ordered, paid, but never received

  I ordered this motorized blind ONE MONTH AGO, and not only haven't received it, I've called Blindster twice and they can't give me any information either. It appears that I have donated $268.00 to Blindster. I'd love to rate this product higher, but if I pay and it never comes, it's a little hard to give it a good rating - and, it's a little hard to consider purchasing anything else from Blindster or even recommending the company. This is a "thumbs down, don't buy."

  Response from Blindster

  I'm very sorry that your order has been delayed. I will call you to get this resolved.

  Kerry · June 30, 2017

• Product review

  Deluxe Light Filtering Double Cellular Shades

  Hangs Funny

  This is the 2nd or 3rd order from them and the top down shades don't hang well or feel high quality like the others do. They're shorter than I ordered are finicky and overall feel cheap for such an expensive purchase.

  Response from Blindster

  I'm sorry you aren't happy with your cell shades. I will call you to get this resolved.

  Stephanie F · June 26, 2017

• Product review

  Cordless Light Filtering Single Cellular Shades

  Bill

  I ordered custom cut cordless cellular shades, a week later they emailed me to say that the manufacture says they are back ordered for 5 weeks, I can't wait that long, so I cancelled the order and ordered elsewhere.

  Bill · June 11, 2017

• Product review

  No Tools Cordless Light Filtering Single Cellular Shades

  Bill

  I ordered custom cut cordless cellular shades, a week later they emailed me to say that the manufacture says they are back ordered for 5 weeks, I can't wait that long, so I cancelled the order and ordered elsewhere.

  Bill · June 11, 2017

• Product review

  Deluxe Light Filtering Double Cellular Shades

  I would avoid this particular blind (others are fine)

  First, we ordered the ocean blue and it was not listed as having the white top/bottom (and back) though it did arrive that day. CS said it should have been one of the colors listed as not entirely the same color (they may have fixed it by now). It was a dissapointment, but CS gave a partial refund but voided our warranty in doing so. Not sure why a color issue would make them not stand behind their product, but we agreed nonetheless. Today, almost two months later with no other issues, one of the sides just decided to "freeze" up and won't budge. We have bought many top up/bottom down blinds from this company (for our last house and now our new one) and never had issues til now. the other blinds we have purchased have always worked fine, but not these. I would avoid them and pick another type until they get the "kinks" worked out of this one.

  Response from Blindster

  I'm sorry you are having problems with your shades. I will contact you to take care of this shade under our Limited Lifetime Warranty. I apologize that you were given the wrong information.

  Karen · June 9, 2017

• Product review

  Deluxe Blackout Single Cellular Shades

  Initially these were good but now less than 8 months they do not raise fully and the left side is higher than right side.

  I am very disappointed in the quality and wish that I would have paid a little more and gotten better product? Initially these were great but after 8 months they do not raise fully and the left side is higher than right side. I tried the resetting technique and no luck. I sent a ticket in and waiting to see if there will be a resolution? I rarely write reviews but frankly I feel taken for a ride ..... 8 months later and they are pretty much have to stay in a down position or halfway. ORDER : #641144 Lets see if there "Lifetime Warranty" or any warranty will be honored. Waiting on Blindster now for a resolution. I hope I just maybe received a "dud" but will wait and see....

  Response from Blindster

  I'm sorry you are having problems with your cell shades. This problem will be covered under our warranty. I will contact you to get this taken care of right away.

  Nikravesh · March 12, 2017