Roller shades have a round pin on one end and a flat pin on the other. They come with one kind of bracket for the round pin, and a different kind of bracket for the flat pin. We ordered a forward-rolling shade. The shade we received had the flat pin on the left end, so we had to install the flat-pin on the left side of the window. When this was done, the bracket faced outward instead of inward. It should face inward. This was annoying. It made me wonder if I received a regular-rolling shade instead of forward-rolling as I had ordered. I called about this, thinking I may have received the wrong brackets, but received replacement brackets that were exactly the same as the original brackets. I installed it anyways, and it works, so I didn't pursue this any further.
Response from Blindster
Hi Edward, thank you for your review and we appreciate your feedback on this order. If you'd like to find a different product that may work better, please give us a call and we'll be happy to walk you through your options. Thank you for shopping with Blindster!