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What customers say about it, in their own words.
Questions & Answers (379)4.70
Based on 2,505 reviews
Summarized by AI from customer reviews
Customers love the perfect fit, easy installation, and high-quality appearance of these shades, which effectively filter light while keeping rooms comfortable and stylish. Many praise the excellent customer service, fast shipping, and accurate measurements, with cordless and motorized options appreciated for their smooth operation and convenience. Overall, customers find these shades to be a durable, beautiful, and worthwhile upgrade for any home.
80 reviews with 3 stars · Clear filters
I've purchased quite a few blinds from blindster.com, and the last time in the batch of 3 blinds, 1 came with a tear of about 3 inches. I received a partial refund for that portion, which also made the blind's warranty forfeited.
Response from Blindster
I'm sorry you had a problem with your shades. We can certainly send you a new shade instead of the refund.
May ·
You have a great product but sent the wrong installation instructions! Had to go online to website for right ones.
Nancy ·
Im having a problem with the paper covering that covers the top base of shade it wont stay stuck to the metal housing on all of my blinds. please call me i'm not happy!
Response from Blindster
I'm so sorry you are having these problems. I will call you to get this resolved.
Ross ·
When I started to install blinds, the correct brackets were not included. I called customer service and was told the factory would ship correct brackets over night. Over a week later still no brackets. This time I emailed customer service. Once again I was promised shipment of brackets. They sent the wrong brackets again. Contacted customer service again! Another promise! Finally received the correct brackets. Fast shipment of blinds is worthless if the wrong hardware is sent. Quality control needed in packing hardware and packing correct hardware with blinds.
Response from Blindster
I'm sorry you had such a hard time getting the brackets you needed. I will notify the factory right away of the issues so that they can take corrective matters. Thank you for your patience and understanding.
Lorita D ·
I ordered a total of 12 blinds (on 12/3 and they arrived 12/24), 2 of them are bent, 1 has a cut on the pleat, and the fabric on the header piece on most of the blinds does not stay clued down and about 1/4 of them the header fabric was also wrinkled or torn. The customer service person was very nice and helpful and said they came from the Texas plant and that they were having severe weather and said they probably where boxed up when the clue had not dried yet. She reordered the three blinds that were bad after I sent her pictures and is sending me some tape to try to get the fabric to stay clued down on the header. The replacements have not arrived and I have not received any email saying the status or if they are really reordred. Fingeres crossed. Waiting to see if they really show up. They are not the best quality, however, for the price, if my issues are resolved, think they will be worth the money.
Response from Blindster
I am sorry for the mix-up on your order and the lack of communication. We are remaking the 2 bent blinds and the 1 with the cut on the pleat. We are waiting on more information about which shades have a problem with the fabric staying glued to the header. I will call you today to make sure that we get everything resolved for you as quickly as possible. I apologize and thank you for your patience and understanding.
Carol ·
The blind are nice and seem to be of good quality. I am experiencing some problems with my cordless operation when pulled all the way down or extended they creep back up 4-5". They were also delayed in shipping and not shipped in the time frame stated. Normally that isn't a big deal however I placed the order to coordinate with my work travel and the delay created problems. The FedEx driver left then in the front yard on a bench exposed to the Colorado elements. Luckily they weren't damaged. I have numerous more to order but I am concerned about the stated production timing and ship schedule.
Response from Blindster
I'm sorry you had delivery issues and a problem with one of your shades. The cordless cellular shades are designed to be self-correcting. To reset your cordless shades: Lower the shade down to its full height. Firmly hold the bottomrail with both hands and pull it towards you (away from the back of the window at an angle). Quickly and firmly pull down (popping) on the bottomrail 3 or 4 times. Raise and lower the shade, repeat as necessary. These steps should reset the cordless motors in the headrail so that the shade will raise and lower properly. If these steps do not work, please let us know and we will remake or repair the shades as needed. I will call you to make sure we get everything resolved.
Terry ·
Blind works fine but fabric is not glued properly on the lower edge of the head rail. It is noticeable because some spots are glued and others aren't,
Response from Blindster
I'm sorry you are having a problem with your shades. I will call you to take care of these issues.
Rick ·
Fabric on head rail does not match the shades
Response from Blindster
I'm sorry you are not happy with the fabric on the headrail. We will send you swatches of the fabrics that are available for your shades and let you choose the one you want on your replacement shade. Thank you for your patience.
Terry ·
We love the solution for privacy at night with the premium cellular shade, but we have had trouble with the mounting system. We ordered our shade an outside mount, installed it according to the instructions, would occasionally fall. This last fall broke it so that it does not retract. We are speaking with Christine in customer service about this issue. We have been pleased with the company's response for past concerns, and are anticipating the same satifactory guarantee we have had in the past.
Response from Blindster
I'm so sorry you had a problem with your order. I do show that we are remaking your shade. Thank you for your patience and understanding.
Gail ·
Did not like the valance. It is of a cloth type material, and I think it will get dirty, and it will be difficult to clean. I have bought other blinds that had a shiny metal type finish that I liked better.
Coolski1 ·
IT SEEMS OF THE 7 BLINDS I HAVE PURCHASED, NONE ARE ALL THE SAME, ON A REORDER, AS THE OPERATING SYSTEM FAILED ON 2, THE NEW BLIND WAS A TOTAL NEW OPERATING SYSTEM. I DID NOT LIKE THE NO CORD SYTEM SO REORDERED 2 NEW ONES WITH CORDS. SO FAR THEY ARE OK.
2ponyexpressln ·
Two blinds had really inconsistent color from top to bottom. Every blind had unglued and unsecured fabric. I had to break out the glue gun to fix them before I could install them.
Response from Blindster
I'm sorry you had a problem with your shades. I will contact you directly to get the information we need to remake your shades.
Weareheavenbound ·
