Customer Service excellent
Customer Service excellent
Doreen N ·
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What customers say about it, in their own words.
Questions & Answers (379)4.70
Based on 2,505 reviews
Summarized by AI from customer reviews
Customers love the perfect fit, easy installation, and high-quality appearance of these shades, which effectively filter light while keeping rooms comfortable and stylish. Many praise the excellent customer service, fast shipping, and accurate measurements, with cordless and motorized options appreciated for their smooth operation and convenience. Overall, customers find these shades to be a durable, beautiful, and worthwhile upgrade for any home.
462 reviews with 4 stars · Clear filters
Customer Service excellent
Doreen N ·
Your instructions were good and plainly showed that mounting brackets should be located exactly 2.5" from the edge of the window opening for an inside mount. WRONG!!! It should read 2.5" from the outside edge of the blind. Since you cut the blind 1/2" shorter than the window opening, the bracket hits some interference on the end of your blinds top bar. Now another screw hole must be drilled very close to the original hole and that could mean the screw doesn't get a proper bite. I'm surprised nobody else has told you this. If they have, and you ignored it, you should have some shame.
John ·
I do not like the lift mechanism. I would prefer it to lift freely without locking into place.
Margaret ·
I was a little disappointed in that I thought the quality would be noticeably better than the big box stores but they are almost identical except the price is much more with Blindster. We gave exact measurements and most of the blinds were cut to fit well except the one blackout shade in the bedroom which was slightly too short in width. That is precisely the one I wanted to fit well. It still allows too much light on the sides.
Vickie B ·
Customer Service was very helpful.
Evelyn ·
Great product but was damaged on arrival and had to be remade. They were great and asked for pictures and submitted a request to remake. Fairly priced at the sale price but way overpriced otherwise. Quality is good. Value is good at the sale price. Easiest thing I ever installed.
Erik ·
This is our second purchase of these shades, so you know we are generally pleased. We're already planning our next Blindster purchase. Our cost for these was less than 1/2 the cost of similar professionally-installed Hunter Douglas blinds elsewhere in our house. Here are small good and bad features that we observed: 1. FOUR upper support cords on our 40" wide Blindster blinds. Our Hunter Douglas blinds span 54" with only two support cords. The Hunter Douglas blinds are less "busy" looking. We think four cords are a worthwhile trade-off for the savings. Our 33" Blindster blinds only have two support cords, so are similar to Hunter Douglas. 2. EVERY Blindster blind from two deliveries had the same quality flaw: the decorative fabric on the headrail was loose and peeled away from the headrail. It was easy for me to fix, but why ship poor quality? When I called Blindster, the customer service rep knew all about the problem. Why isn't Blindster fixing this? Our Hunter Douglas blinds arrived defect-free. 3. Once you install your first blind, the rest are easy. Your first blind may have you reading and rereading the instructions. Larger and more clearly marked illustrations would help. I checked the internet for a Blindster installation video. No luck. 4. Blindster installation screws have combination Phillips and ¼" Socket drive heads. I appreciated the ¼" socket drive because it gives a secure grip when working overhead. My guess is that many do-it-yourselfers don't have a ¼" socket bit. Blindster could add the bit to the hardware pack for pennies. The hardware kit includes extras of everything which is nice if you have a "where did I put it" moment. 5. Blindster allows you to label your blinds so you can match them to the correct window. In our hundred year old house where every window is slightly different, this was especially helpful. The label is near the USP code on each blind. Larger print would have helped these old eyes, but no complaints.
Dan F ·
We just got rid of the old tattered roll-up shades for these blinds, and they look great. We had to do outside mount for most of the windows, and they were easy to install. I wish they were a little more light filtering (dark), but I figured by getting a light color in these blinds they wouldn't be too dark anyway. Overall, great purchase. Took a little longer than anticipated to get them (about 3 weeks), but we weren't really in a hurry. I would purchase again.
Danita ·
Installed in our travel trailer. Bottom up cordless Light filtering and cannot see through them. Very pretty, well made and I still can't believe the great price. I would highly suggest getting the color sample before. Simple outside mount install. Ordered & received within 2 weeks and were well packed. Absolutly pleased with everything.
Debra A ·
Great quality, happy with the shades. However, I didn't realize that the shades do not extend to entire width of the window opening. The shades are about 1/2" smaller than the metal header (top unit), which the shade unit is sized to. For example for a 36" window opening, the header is 36", the shades are about 35 1/2". That 1/2" air gap although visually not a big deal, means that drafts can form, which means that cold air easily escapes from the window into your room through the gap. This is the case for all cellular shades btw, with the exception of speciality products with special side tracks to seal the window completely. So, slightly bummed these shades aren't going to insulate the house as I would have liked. But they still do look great.
Jennifer ·
I ordered 7 blinds; 4 of them were an incorrect length. Kim, in customer service, was most courteous when I spoke to her as an unhappy customer. She gave instructions as to information needed to get correct blinds. I picked up and installed the replacement blinds and 3 of the 4 are as they should be. I have advised Kim and will let her know in a week if I am still having issues with the blind for my picture window. I am pleased with the colors. I appreciate the free samples, as the fabric and computer monitor are not always a match! The delay was frustrating, but I really like my blinds. I have oak trim around my windows and do not want it covered. These blinds are a great solution.
Debby ·
We purchased honeycomb blinds for all of our bedrooms. The "how to measure" tutorial was very helpful. The blinds arrived quickly. Easy to install and are better than I imagined!!
Rose ·