I received the shade on 1/15/2025. There was a bracket missing. I was concerned that if I installed the shade missing one bracket any warranty would be void. I contacted Blindster (1/15/2025) that day and was told I would receive the bracket in 3-5 business days. I did request a credit for the inconvenience. I normally do not do this but thought I would see what the company would do. They issued me a 20.00 credit, which I appreciated. One week went by and on 1/22/2025 I contacted support. Lola was very helpful and told me she would email me a link to track the delivery. For some reason I feel as though she had to place a new order for the bracket. It is now 1/29/2025, two weeks after I received the shade and the bracket is supposed to arrive today. Far beyond the 3-5 business days I was told. I had to pay my installer 45.00 for his time when he came to install on 1/15/2025. Now, waiting for the bracket to come today, I am asked to give a review and evaluate how I like the shade. I am obviously unable to have it installed until I get the bracket and my contractor here to install it. I have purchased from Blindster a few times before and have been happy with the products and customer service. This incident taints my experience however. The next time I need a product I ma sure I will look at Blindster, but I am just as certain that I will look at other companies after this mix up. Therfore, I have to rate a 1 out of 5 for this experience. I don't like to do this but in order to submit this I have to rate it something.
Response from Blindster
Hello John,
Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you encountered with your order. We completely understand your frustration with the delay in receiving the missing bracket, especially when you have a contractor scheduled to install the shades.Your experience matters to us, and we appreciate your patience throughout this process. We will certainly take your comments into consideration as we work to improve our service and communication moving forward. If there's anything specific we can do to help resolve this matter or if you have further questions, please don’t hesitate to reach out. We value your past business and hope to have the opportunity to restore your confidence in us.
Thank you!
