Deluxe Blackout Single Cellular Shades Reviews

Customer Reviews

12 reviews with 1 stars · Clear filters

• Parts mix up

  I received the shade on 1/15/2025. There was a bracket missing. I was concerned that if I installed the shade missing one bracket any warranty would be void. I contacted Blindster (1/15/2025) that day and was told I would receive the bracket in 3-5 business days. I did request a credit for the inconvenience. I normally do not do this but thought I would see what the company would do. They issued me a 20.00 credit, which I appreciated. One week went by and on 1/22/2025 I contacted support. Lola was very helpful and told me she would email me a link to track the delivery. For some reason I feel as though she had to place a new order for the bracket. It is now 1/29/2025, two weeks after I received the shade and the bracket is supposed to arrive today. Far beyond the 3-5 business days I was told. I had to pay my installer 45.00 for his time when he came to install on 1/15/2025. Now, waiting for the bracket to come today, I am asked to give a review and evaluate how I like the shade. I am obviously unable to have it installed until I get the bracket and my contractor here to install it. I have purchased from Blindster a few times before and have been happy with the products and customer service. This incident taints my experience however. The next time I need a product I ma sure I will look at Blindster, but I am just as certain that I will look at other companies after this mix up. Therfore, I have to rate a 1 out of 5 for this experience. I don't like to do this but in order to submit this I have to rate it something.

  Response from Blindster

  Hello John, Thank you for sharing your feedback, and I’m truly sorry to hear about the issues you encountered with your order. We completely understand your frustration with the delay in receiving the missing bracket, especially when you have a contractor scheduled to install the shades.Your experience matters to us, and we appreciate your patience throughout this process. We will certainly take your comments into consideration as we work to improve our service and communication moving forward. If there's anything specific we can do to help resolve this matter or if you have further questions, please don’t hesitate to reach out. We value your past business and hope to have the opportunity to restore your confidence in us. Thank you!

  John, Pelham, United States · January 29, 2025

• Not what I expected

  More difficult to install compared to other cellular blinds I have purchased. Some of the brackets that were provided had to be modified because the blinds would not click in place the way they were supposed to. They look like they are made of paper which was not what i was expecting from what was listed as a premium shade. Disappointed. Will not buy from here again.

  Response from Blindster

  Hi Darren, I'm really sorry about some of the issues faced during installation. I also do not want you to be disappointed in your product, so I've sent you an email with a few options of how we can get this taken care of. I sincerely apologize for the inconvenience.

  Darren · January 31, 2019

• Not what I thought I

  Not what I thought I ordered. Pretty disappointed

  Response from Blindster

  Hi Cory, I've sent you an email so we can get this taken care of. I am very sorry about the inconvenience.

  Cory · January 30, 2019

• Blinds won't rise

  The blinds are drawn down then they go up about a couple offeet when released.

  Response from Blindster

  Hi Jean, I am so sorry for the inconvenience. I have reached out to you regarding the lift mechanism so we can get it addressed and taken care of for you. Thank you for choosing Blindster.

  Jean · December 31, 2018

• Don't get your hopes up

  After receiving all of our blinds, we found that 4/5 of our black-out cellular shades have permanent wrinkles/creases throughout the shades. My wife was so excited to move into our new home and put these blinds up, now both of are are regretting our $1,000 purchase.

  Response from Blindster

  I'm so sorry to hear this Joseph. I will reach out to you immediately and we will get this issue resolved. I am so, so sorry for the inconvenience.

  Joseph · October 1, 2018

• Missing parts

  Still haven't got the correct parts to install my blinds so I couldn't tell you how well they work.

  Response from Blindster

  Oh no, so sorry! Please email [email protected] and we will get you the right parts as soon as possible.

  Tyler · August 13, 2018

• wrong attachment sent, useless blind now

  They sent an attachment bracket that won't clip on to the blind that I ordered. Very frustrating to take everything down and attach the new brackets (creating a slew of new holes) only to find out that the brackets don't work. I would like to figure out how to return the blinds please.

  Response from Blindster

  Hello Sean, I am sorry your Premium Cellular shades did not work out for your window. We will contact you directly to work out a solution for your order.

  Sean · November 9, 2017

• Junk

  Multiple crushed cells in my blinds, 5 of the top down stopping mechanism does not work. They cut them at least an eighth of an inch too small from the measurement you gave them

  Response from Blindster

  Hello Joe, I am sorry there is an issue with your Cellular shades. I do see that you are in contact with Whitney and she is assisting you and trying to get this resolved. I will touch base with her to get this resolved for you.

  Joe · September 11, 2017

• Your cordless blackout blinds do

  Your cordless blackout blinds do not stay up very well. When I pull them down at night, they come off the top. Then I have to struggle to put them back up on the magnets. Very disappointing :-(

  Response from Blindster

  I'm sorry you are having problems with your cell shades. I see that we have already ordered a remake for your windows. I will call you to make sure everything is resolved.

  Terry · August 13, 2017

• Hard to rate

  The blinds came with the incorrect hanging brackets. I put up the brackets without checking them(I'll never do that again), and I have been without any shades ever since. It was hard to catch up with anyone there because everyone seemed to go on vacation at the same time. I just got new brackets in the mail yesterday, but they were the same incorrect brackets that came with the blinds. I am supposedly getting the correct ones today. I hope so, because I am going blind looking into the Sun every afternoon as this shade belongs in my office. The temperature gets up to 95 degrees in here with the sun blasting in. It is killing me.

  Response from Blindster

  I'm so sorry that you have so many problems getting your brackets. This is inexcusable. I will call you and get this resolved right away.

  Kelly · July 13, 2017

• Initially these were good but now less than 8 months they do not raise fully and the left side is higher than right side.

  I am very disappointed in the quality and wish that I would have paid a little more and gotten better product? Initially these were great but after 8 months they do not raise fully and the left side is higher than right side. I tried the resetting technique and no luck. I sent a ticket in and waiting to see if there will be a resolution? I rarely write reviews but frankly I feel taken for a ride ..... 8 months later and they are pretty much have to stay in a down position or halfway. ORDER : #641144 Lets see if there "Lifetime Warranty" or any warranty will be honored. Waiting on Blindster now for a resolution. I hope I just maybe received a "dud" but will wait and see....

  Response from Blindster

  I'm sorry you are having problems with your cell shades. This problem will be covered under our warranty. I will contact you to get this taken care of right away.

  Nikravesh · March 12, 2017

• Worst experience with online vendor to date!

  Wow where to begin.. Here are some facts I faced when ordering from Blindster. 1. Ordered on Nov 30 due to a black friday coupon code. Didn't receive my order until December 19th. I requested some updates after the 10th business day waiting and their email reply suggested someone would contact me with an update. Nobody contacted me. 2. After ALL the delays in shipping, I finally received my order.. but it was the wrong order! I emailed blindster to let them know of the issue and didn't receive a reply until... 3. They sent FedEX to come pick up the package so that it could be returned to Blindster for a refund. I have no problem with this other that Blindster failed to tell me they requested FedEx to come pick up the package.. So when the FedEx guy woke me up (I work third shift) asking for a the package he was to pick up.. I was very confused. Blindster alerted me to the Fedex pickup via email, but only AFTER Fedex had already come to me. So I called up Blindster to complain and after explaining the situation to a rep I was put on hold to speak to a manager.. WELL, i was forgotten on hold and after waiting for so long their phone system hung up on me. WHat an awful experience.. From the mistakes to the poor customer service.. If you are lucky and they get your order right, then great. If you're not lucky and someone messes up... well goodluck with this company. My experience was so horrible I wouldn't recommend them. At least if they tried to make up for wasting my time and causing me frustration as a customer, I would be of a different opinion. Ultimately, this company didn't care or even attempt to communicate with me properly throughout the issue.

  Response from Blindster

  I apologize for your experience. Your order was not only delayed with the high volume during the holiday season but there also was a mistake by the factory and you were shipped the wrong order. On top of that our customer service did not keep you up to date on the status of your order. I'm sorry for the frustration that this experience has caused you. We normally bend over backwards to apologize and remedy any situation. However, your last email to us went to a spam folder because of the profanity and vulgar content that it contained. By the time I saw your last email to us we had already fully refunded your money for this order and I felt it was best to let the communication trail end. Thank you for your professional and courteous review.

  Victor · January 4, 2016