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Customer Reviews for Blindster

At Blindster, we take pride in helping our customers transform their homes with high-quality custom blinds, shades, and shutters backed by exceptional customer service.

“We don’t just want customers today...
We want customers for life”

— Kyle Cox, Founder & CEO

Real Products, Real Homes

Where Genuine Design Meets Everyday Living

In Their Own Words

Real windows, in real homes, filmed by our customers

The product is truly beautiful! The instructions really need to be more detailed and comprehensive, and instead of illustrations, actual photos of the parts would be more helpful. The parts of the tension device should be identified. I had to use Google and ChatGPT to know where the plunger is and to ensure the accuracy of the instructions.

Sonia q · Deluxe Light Filtering Zebra Dual Shades

Awesomeness

Jan · Deluxe Light Filtering Zebra Dual Shades

I ordered 4 no tools cellular shades for a sunroom. Each window was a different size but Blindster instructions for measuring were easy to follow. The shades arrived in about a week and were very easy to install. They fit perfectly! They look great, help to shade the room from the morning to midday sun, but still let in plenty of light. I am very pleased with the product quality, ease of installation, and the entire experience.

Beth · No Tools Cordless Light Filtering Single Cellular Shades

Why Customers Trust Blindster

Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:

  • Affordable custom blinds without compromising quality
  • Easy-to-follow measuring and installation guides
  • Fast, reliable shipping and responsive support
  • Free samples to help you choose the right style and color
  • 100% Satisfaction Guarantee and Fit-or-Free policy

Don’t just take our word for it—see what real customers have to say!

4.73

Based on 42,041 reviews

What Our Customers Say

326 reviews with 1 stars · Clear filters

  • Product review
    Deluxe Blackout Fabric Roller Shades

    Not what I ordered

    Instead of simple roller shades, I received a heavy, complicated shade in a casement. All I want is a regular blackout shade not a decoration.

    Ease of Installation
    1 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    1 out of 5

    Response from Blindster

    Hello Elaine. Thank you for your review. I see that the cassette valance option was added to your order online, which is why you received it. We understand this wasn't what you wanted, and I do see one of our team members is already helping you get the right product under our Satisfaction Guarantee. Thank you for letting us know, and we hope you love your new product!

    Elaine ·

  • Product review
    2 Inch Cordless Vinyl Faux Wood Blinds

    2" Cordless Vinyl Faux Wood Blinds

    I purchased these blinds to replace faux wood blinds that broke. These are very thin - the curve on the edge to keep light out make them look like vinyl vs the wood look . I do not recommend

    Ease of Installation
    5 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    3 out of 5

    Response from Blindster

    Hello Laura, I am so sorry that you were not fully satisfied with this order. We are going to send you a separate email so that we can go over your options and get you taken care of. I apologize for this inconvenience.

    Laura ·

  • Product review
    Cordless Blackout Top Down Bottom Up Single Cellular Shades

    Awful

    They are hard to roll up and shipping experience is HORRIBLE.

    Ease of Installation
    3 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    1 out of 5

    Response from Blindster

    Hello Lissa, I am so sorry to hear that you are having some issues operating these shades. We do have some troubleshooting tips that we will email you right away and get you taken care of. I do see that FedEx for whatever reason took a bit more time to deliver these than normal, this was a very large order, but I'm not real sure what the reason for the delay was on their end. I apologize for this inconvenience.

    Lissa ·

  • Product review
    Deluxe Light Filtering Double Cellular Shades

    Blackout feature doesn't work

    I love the remote opening and closing but this is a Florida house and the whole idea was to black out the light in this room and it does not serve that purpose.

    Ease of Installation
    5 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    1 out of 5

    Response from Blindster

    Hello Aslan, I am so sorry that you were not satisfied with your order. This particular product is going to filter light in but we do offer different cellular shades that are blackout. We will send you a separate email so that we can go over those options and get you taken care of. We want to ensure you are satisfied!

    Aslan ·

  • Product review
    Deluxe Blackout Fabric Roller Shades

    I measured correctly and the

    I measured correctly and the blind does not fit, this is insane, no customer service answered me.

    Ease of Installation
    1 out of 5
    Quality of Product
    2 out of 5
    Value of Product
    3 out of 5

    Response from Blindster

    Hello Stephanie, We are so sorry that your order arrived incorrect and would be happy to assist you. I do see we sent an email for more details please respond back to that email and we will get the correct shade made and sent out to you.

    Stephanie ·

  • Product review
    2 Inch Premium Cordless Faux Wood Blinds

    Missing slats

    Product is great but I'm missing two slats. I've reported the problem and someone contacted me wanting a picture. A picture of two missing slats? Please just send them.

    Ease of Installation
    5 out of 5
    Quality of Product
    5 out of 5
    Value of Product
    5 out of 5

    Response from Blindster

    Hello Mary, I am so sorry for any inconvenience on this. We will get those 2 slats requested and sent out right away for you. Thank you for your feedback.

    Mary A ·

  • Product review
    2 Inch Premium Cordless Faux Wood Blinds

    Terrible service.

    We received the wrong item and this damn company won't replace it or reimburse our money. They won't even respond to the email. Horrible service.

    Ease of Installation
    1 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    1 out of 5

    Response from Blindster

    Hello Oommen, I apologize for the delayed response on our emails at this time. We have just sent you a response with a few options laid out so that we can get you taken care of. I apologize again for the inconvenience.

    Oommen ·

  • Product review
    2 Inch Premium Cordless Faux Wood Blinds

    Terrible

    I have Written into your customer service support twice now they sent me one replacement and it was worse than the first one and I asked to be credited back it was from a large shade it which was about $80 in it was expensive and I think for that money it should work

    Ease of Installation
    4 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    1 out of 5

    Response from Blindster

    Hello Evelyn, we have just sent you an email response so that we can get some clarification on which particular order you are referencing so that we can get you taken care of. I am so sorry for the inconvenience. Thank you so much for your patience while we work to get this resolved. You may also give us a call at 888-256-8672 so that we can get you taken care of as well.

    Evelyn ·

  • Product review
    2 Inch Premium Cordless Faux Wood Blinds

    Still waiting for an order I placed months ago

    Continuous delays...was told it was in production but still hasn't showed up.

    Ease of Installation
    1 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    1 out of 5

    Response from Blindster

    Hello Ali, I am so sorry for the delay. We did send out an updated backorder notification email to you on 12/14. Unfortunately, the material has not arrived from our supplier and they have given us a new date of 2/3. Please let us know if you would like to wait for the entire order as originally placed of if you would like to consider other material options. Please give us a call at 888-256-8672, option "2" for Customer Service and we'd be happy to help you however we need to. We are so very sorry for this inconvenience.

    Ali ·

  • Product review
    2 Inch Premium Cordless Faux Wood Blinds

    The worst

    They don't stay down and when lifting up they don't stay straight. Worst purchase ever.

    Ease of Installation
    3 out of 5
    Quality of Product
    1 out of 5
    Value of Product
    1 out of 5

    Response from Blindster

    Hello Wendy, we have just sent you a separate email so that we can look into this issue for you and get it resolved right away. I am so sorry for the inconvenience this has caused.

    Wendy ·

  • Product review
    2 Inch Premium Cordless Faux Wood Blinds

    Received with missing hardware

    So unfortunately my first experience with Blindster and not a good one because they sent out my blind with missing hardware. I contacted the company right away and the agent was very nice but she told me that I would have to wait to receive the center bracket because the do not rush shipments. Really?!!! They sent it out without the correct hardware. So now it is the holidays and I have the blind without the hardware. The customer service red told me that I could hang it for a bit and it should be okay but the blind is large. Very disappointing!!!!!

    Ease of Installation
    2 out of 5
    Quality of Product
    2 out of 5
    Value of Product
    3 out of 5

    Response from Blindster

    Hello Desirae, I am so sorry that this order was received without enough hardware. I'm also sorry that we did not get these rushed out to you. I want to let you know that we are working on getting these missing brackets expedited for you at once. We have sent you a follow up email to your email address with more details. I apologize for this inconvenience.

    Desirae W ·

  • Product review
    2 Inch Premium Cordless Faux Wood Blinds

    Installation instructions do not match the product you will receive

    We just got our first "zebra blind" from Blindster and I'm about to order five more. After that we'll be ordering five more (once we get those windows replaced). They look great and my wife loves them. Only comment, and the reason I am giving this one star, is because the hardware we received does not match at all the hardware that is shown on this website's installation video. Also the instruction manual does not match anything *at all*. Will have to make my own video or something, because unless we just received the wrong stuff with our first order, our installation and operating experience was extremely frustrating. They should provide instructions and an installation video that actually match the product you will receive. Only thing I can guess is maybe they had to change manufacturers due to the worldwide supply-chain shortage, or something? #shrug

    Ease of Installation
    1 out of 5
    Quality of Product
    3 out of 5
    Value of Product
    2 out of 5

    Response from Blindster

    Hello Mike, I'm happy to hear that you and your wife are happy with the shades themselves. I'm so sorry to hear that there was trouble with installation, the tension device styles (piece that hold the continuous cord loop taught) can change depending on availability, but the installation hardware at the top should be the same. I am having this issue reviewed with our team so that we can make adjustments accordingly, I appreciate you bringing this to our attention as well as your continued business.

    Mike ·

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