Customer Reviews for Blindster

What Our Customers Say

1,193 reviews with 3 stars · Clear filters

• Product review

  Deluxe Light Filtering Fabric Roller Shades

  is it Fabric or Plastic?

  the shades look nice. We felt a little mislead by the description being "delux fabric". They feel like a type of plastic and not fabric, especially the blackout roller shades. But, the price is good and they look nice so we'd probably try again knowing the material,and colors are not exactly as described online.

  Response from Blindster

  I'm sorry you were not entirely happy with your shades. The Deluxe Fabric Shades are actually made of polyester. The blackout roller shades are a polyester and fiberglass blend. I will call you to see if you want to get another product.

  Eric · December 31, 2015

• Product review

  Super Value Cordless Bamboo Woven Wood Shades

  I had to replace the

  I had to replace the brackets that were already there as your slots were not big enough and I thought I went over that with your all.

  Response from Blindster

  I'm sorry you had to replace the brackets. Unfortunately, every factory in the United States picks their own hardware systems and they don't often match in size. I apologize for the inconvenience.

  Rick · December 30, 2015

• Product review

  Cordless Day/Night Single Cellular Shades

  Day/night install problem

  I misjudged the size and weight of the headrail. Too large and heavy for application. Also, traditionally I have seen the room darkening portion on the top along with the light filtering portion on the bottom. This is reversed so I am unable to satisfy my client with this install.Do you have any suggestions?

  Response from Blindster

  I'm sorry your shade won't work. I will call you to see what we can do to take care of your customer.

  James · December 30, 2015

• Product review

  Deluxe Light Filtering Double Cellular Shades

  Timing

  The blind are nice and seem to be of good quality. I am experiencing some problems with my cordless operation when pulled all the way down or extended they creep back up 4-5". They were also delayed in shipping and not shipped in the time frame stated. Normally that isn't a big deal however I placed the order to coordinate with my work travel and the delay created problems. The FedEx driver left then in the front yard on a bench exposed to the Colorado elements. Luckily they weren't damaged. I have numerous more to order but I am concerned about the stated production timing and ship schedule.

  Response from Blindster

  I'm sorry you had delivery issues and a problem with one of your shades. The cordless cellular shades are designed to be self-correcting. To reset your cordless shades: Lower the shade down to its full height. Firmly hold the bottomrail with both hands and pull it towards you (away from the back of the window at an angle). Quickly and firmly pull down (popping) on the bottomrail 3 or 4 times. Raise and lower the shade, repeat as necessary. These steps should reset the cordless motors in the headrail so that the shade will raise and lower properly. If these steps do not work, please let us know and we will remake or repair the shades as needed. I will call you to make sure we get everything resolved.

  Terry · December 30, 2015

• Product review

  Deluxe Light Filtering Double Cellular Shades

  Kitchen Dining room. Head rail fabric coming off.

  Blind works fine but fabric is not glued properly on the lower edge of the head rail. It is noticeable because some spots are glued and others aren't,

  Response from Blindster

  I'm sorry you are having a problem with your shades. I will call you to take care of these issues.

  Rick · December 30, 2015

• Product review

  Deluxe Room Darkening Fabric Roller Shades

  Not what I thought that I ordered.

  I got samples, and really thought about what I needed. I picked the sample and ordered. I must have picked the wrong thing and it ended up being no where near the sample. I got a blue charcoal, not the black charcoal, and when pulled down it is not a true blackout, but I get a purple glow. Order shipped fast, was packaged well.

  Response from Blindster

  I'm sorry you aren't happy with your shades. I will call you to see what we can do to get you a shade in the fabric you want.

  Deanine G · December 30, 2015

• Product review

  2 Inch Deluxe Cordless Faux Wood Blinds

  Initial feedback

  For various reasons we are hanging them slowly. so far 1 doesn't go higher or lower. They are very pretty. They fit just right . I don't really like how from the side you can see behind the valance but it's not such a big deal. I will be in touch after all 6 are in place

  Response from Blindster

  I'm sorry you are having problems with at least 1 blind. I will contact you right away to see what we can do to fix the issues you are having.

  Dawn · December 28, 2015

• Product review

  Deluxe Blackout Vinyl Roller Shades

  Never get back to you when told I would be hearing from blindster

  I have called a couple of times asking a couple of different questions about items. Both times I was told that I would hear back from blindster via e-mail but never have got any response, one of my questions was answered after I called a second time asking about it. but still waiting to know what is going on with the other.

  Response from Blindster

  I'm sorry you didn't get the service you deserve. I will call you right away and see what we can do to help you with your issues.

  Melody S · December 28, 2015

• Product review

  Deluxe Light Filtering Fabric Roller Shades

  Instructions Could Have Been Better

  Nice product. A bit expensive. If the instructions were more detailed, installation probably would have taken half the time.

  Response from Blindster

  I'm sorry that the instructions weren't clear. We are in the process of redoing all of our instructions, most of them are available on our website now. The factories will start sending the new instructions after the first of the year.

  Richard · December 27, 2015

• Product review

  Premium Plain Fold Roman Shades

  Good price, flawed product and service

  I love the price and the convenience of ordering samples and choosing the product online. However, my order was delayed by a week due to the wrong address on the shipping label. Moreover, the fabric has a flaw that means I can't fully lower my shade without seeing it. Since there are no guarantees that a reorder would result in the same issue, I'll probably skip this company in the future.

  Response from Blindster

  I'm sorry you had a problem with your roman shades. I will call you right away so that we can get you a new shade as quickly as possible.

  Cassandra V · December 23, 2015

• Product review

  2 Inch Super Value Cordless Faux Wood Blinds

  Let me explain 3 stars

  Three stars because although the blinds are up and look perfect there were some issues. First I had issues with FedEx delivery and it cost 4 days (I don't blame Blindster but...). Second there were quality control issues. Specifically there were no instructions in any of the 6 boxes of blinds (I managed). One blind was a foot too short (Customer service promptly had a new one made and shipped). One blind wasn't assembled properly on the tilt mechanism (I slid it together and it is working fine). Another blind did not come with the center support (the replacement blind had one so I am good there). In summary, I like the blinds but the hassle made me give 3 stars. I would probably buy from them again because the price vs. quality is good.

  Response from Blindster

  I'm sorry you had so many issues with your order. I will send this information to the factory so they can take the corrective measures to improve their quality control procedures. I apologize for the inconvenience and thank you for your patience.

  Jd · December 20, 2015

• Product review

  Faux Wood Vertical Blinds

  Purchased two sets of vertical blinds

  both were defective ! The rod would not rotate so the blinds could not open. Got a replacement one for one, but not the other, did not ask for it. Need some quality control work

  Response from Blindster

  I'm sorry you had a problem with both blinds. I will contact you so that we can get the information we need to correct the problems you are having with your second blinds. Thank you so much for your patience and understanding.

  Carolyn · December 18, 2015