Customer Reviews for Blindster

What Our Customers Say

1,193 reviews with 3 stars · Clear filters

• Product review

  Deluxe Light Filtering Double Cellular Shades

  8 to 5 Customer Help only

  Shades are good quality. Customer Service not. No instructions were included in the shipments. On-line videos showed different mounting brackets from what was shipped. Discovered that Customer Help LIne was only open during Business Hours. I don't know about others, but I do all of my DIY home improvements during the weekend. Spent about an hour trying to figure out how to mount the shades into the brackets. It was far from intuitive.

  Value of Product

  3 out of 5

  Quality of Product

  4 out of 5

  Ease of Installation

  2 out of 5

  Response from Blindster

  Hi Brian, thank you for sharing your experience. We’re glad the shades themselves are of good quality, but we’re sorry to hear about the issues with instructions, brackets, and customer support accessibility. We’ll pass your feedback to our team to review and improve our materials and service. If you’d like further assistance, please feel free to contact our customer service at [email protected] or 1-888-256-8672, Mon-Fri 8a-5p CST.

  Brian, Phoenix, US · August 8, 2026

• Company review

  Bit disappointed at the shade

  Response from Blindster

  Hi Branden, we're sorry to hear you’re disappointed with the shade. We’d like to help. Could you share a bit more about what isn’t meeting your expectations (color, shade, fit, etc.) and, if possible, some photos? A member of our team will review and assist further.

  Branden · Verified Buyer · August 4, 2026

• Company review

  The blind is of good quality and the right size but it came with the wrong instructions!! After hours of frustration, I finally figured out that the instructions were for a completely different blind. I was able to finally install it by downloading instructions for the correct one but I will never buy one from you again!

  Response from Blindster

  Hi Shelly, thank you for sharing your feedback. We're glad to hear that your shade arrived in the correct size and that you’re happy with the quality, but we sincerely apologize for the frustration caused by receiving the installation instructions. We understand how much time and effort this added to the installation process. A member of our customer service team will be reach out to learn more about what happened and discuss your experience further.

  Shelly · Verified Buyer · August 3, 2026

• Company review

  It may be a few months yet before we can install them. We’re remodeling and trim work is going up last. What is the warranty ? If we’d have to return them this fall for some reason.

  Response from Blindster

  Hi Laura, thank you for your order as well as your question! Under our 60 Day Satisfaction Guarantee, If for any reason you're not completely satisfied with your new blinds, shades, or shutters, just reach out to us within 60 days of product delivery and we promise to work with you to find a solution that meets your needs. If we're unable to make you happy, we will assist you with returning your order for an exchange or refund. Please note that all of our products are custom-made and cannot be resold to other customers, which is why we donate all returns to charity. For this reason, the maximum refund allowed under this guarantee is $500. The $500 maximum refund is applicable to the same person, household, or address, within any 12-month period. You can read more about our policies here: https://www.blindster.com/policies. Feel free to contact us at [email protected] or 888-256-8672, Mon-Fri 8a-5p CST if you have an additional questions or concerns.

  Laura · Verified Buyer · August 2, 2026

• Product review

  Cordless Light Filtering Double Cellular Shades

  so so

  Ordered 24x36. Shade, delivered late, measures 23.5 x 48. Installed it anyway.

  Value of Product

  3 out of 5

  Quality of Product

  2 out of 5

  Response from Blindster

  Hi Jon, thank you for your order and for taking the time to share your feedback. We’re sorry to hear that your shade was received at the incorrect height and apologize for the inconvenience this caused. Please note that inside mount shades receive an approximate 3/8" deduction to allow for proper installation within the window opening. A member of our customer service team will be reaching out to you shortly to assist further and help resolve the height issue.

  Jon, Venice, US · July 26, 2026

• Company review

  We have previously purchased the blinds with cord controls to raise/lower and tilt and prefer that option rather than the wand to open or close the blinds and the hand lower or raise the blinds.

  Response from Blindster

  Hi Katherine, thank you for your continued business and for taking the time to share your feedback. We appreciate you letting us know about your preferred lift style. Since 2024, corded window treatments are no longer manufactured due to industry-wide child safety regulations. If you’d like to explore other available options, please don’t hesitate to reach out. Our customer service team would be happy to discuss alternatives and help you find a product that better fits your preferences. Feel free to contact us at [email protected] or give us a call at 1-888-256-8672 (Mon–Fri, 8a–5p CST). We're always happy to help!

  Katherine · Verified Buyer · July 21, 2026

• Product review

  Deluxe Light Filtering Double Cellular Shades

  Product feels cheap for the price

  The product build quality seems cheap, especially for the price. Concerned that the button mechanism to raise and lower the blinds will break within the next year. The double-cell material is thin and stretches too much up toward the top when fully lowered so the depth of the shade is largely lost despite it being double-cell. The mounting bracket is over-engineered and that makes it more fiddly and complicated to get the blinds attached properly, and they don't feel especially solid like other less expensive brands I've has in the past. On the plus side, they were cut and built to the correct dimensions so they fit perfectly the first time, and it didn't take long to get them up. They do work as advertised (for now, at least). I expected a more premium build quality and design for something they brand as Deluxe.

  Value of Product

  2 out of 5

  Quality of Product

  3 out of 5

  Ease of Installation

  3 out of 5

  Response from Blindster

  Hi Robert, thank you for sharing your detailed feedback. We’re sorry to hear the Deluxe Light Filtering Double Cellular Shades didn’t meet your expectations in build quality and design. We appreciate you noting that they fit correctly and were quick to install. A member of our customer service team will review your feedback and may reach out to discuss your experience further.

  Robert, Seattle, US · July 19, 2026

• Product review

  Deluxe Blackout Fabric Roller Shades

  Faulty chain connector

  We’ve bought these blinds before and loved them. This was a replacement one. However, with this particular one it is extremely difficult to open or close the shade. It is stuck at about 20 inches open! It feels like the chain is going to bust or the entire shade will fall off if I pull any harder!

  Value of Product

  5 out of 5

  Quality of Product

  3 out of 5

  Ease of Installation

  3 out of 5

  Response from Blindster

  Hi Teresa, thank you for choosing Blindster again and for sharing your experience with us. We’re sorry to hear that your shade is not operating as expected and apologize for the inconvenience this has caused. A member of our customer service team will be contacting you shortly to look into the issue and provide assistance. We appreciate the opportunity to help resolve this for you.

  Teresa · July 13, 2026

• Company review

  Blinds were good except for the cheap plastic pulls. Already had o replace 2 of 4. It wouyld be better to inlcude a higher quality pull.

  Response from Blindster

  Hi Rick, thank you for sharing your feedback. We're sorry to hear you've experienced issues with the pulls on your shades, as this is not something we commonly hear. A member of our customer service team will be reaching out to you to learn more and provide further assistance.

  Rick · Verified Buyer · July 10, 2026

• Company review

  I wish I could have seed a rear view of product before I ordered. There was not enough head room on the french doors to cover all the mechanism at to of blinds. I've got to white out the top panes of glass on the outside to cover open mechanisms

  Response from Blindster

  Hi Robert, thank you for taking the time to share your feedback. We understand how helpful it can be to see a product from all angles before making a purchase. For future reference, most of our products include a 360-degree view on the product page so customers can get a better look at the design and features from different angles. If you'd like assistance exploring other options that may work better for your French doors, please feel free to reach out to us at [email protected] or 888-256-8672, Monday–Friday, 8 AM–5 PM CST. We'd be happy to help!

  Robert · Verified Buyer · July 10, 2026

• Company review

  You did not label my blinds. Bad job by you.

  Response from Blindster

  Hi Michael, thank you for your feedback. We're sorry the shades were not labeled as they should have been. We understand how helpful those labels are during installation, and we apologize for the oversight. We appreciate your business and hope to have the opportunity to provide you with a better experience next time.

  Michael · Verified Buyer · July 9, 2026

• Company review

  I like blindster very much. Good company. However, I don’t like the cordless blinds !

  Response from Blindster

  Hi George, we appreciate your feedback and are glad to hear you’ve had positive experiences with us. We're sorry the cordless blinds weren't what you expected. Since 2024, corded window treatments are no longer manufactured due to industry-wide child safety regulations. A member of our customer service team will be in touch to discuss your preferences and see what other solutions may work better for you.

  George · Verified Buyer · July 9, 2026