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Customer Reviews for Blindster

At Blindster, we take pride in helping our customers transform their homes with high-quality custom blinds, shades, and shutters backed by exceptional customer service.

“We don’t just want customers today...
We want customers for life”

— Kyle Cox, Founder & CEO

Real Products, Real Homes

Where Genuine Design Meets Everyday Living

In Their Own Words

Real windows, in real homes, filmed by our customers

The product is truly beautiful! The instructions really need to be more detailed and comprehensive, and instead of illustrations, actual photos of the parts would be more helpful. The parts of the tension device should be identified. I had to use Google and ChatGPT to know where the plunger is and to ensure the accuracy of the instructions.

Sonia q · Deluxe Light Filtering Zebra Dual Shades

Awesomeness

Jan · Deluxe Light Filtering Zebra Dual Shades

I ordered 4 no tools cellular shades for a sunroom. Each window was a different size but Blindster instructions for measuring were easy to follow. The shades arrived in about a week and were very easy to install. They fit perfectly! They look great, help to shade the room from the morning to midday sun, but still let in plenty of light. I am very pleased with the product quality, ease of installation, and the entire experience.

Beth · No Tools Cordless Light Filtering Single Cellular Shades

Why Customers Trust Blindster

Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:

  • Affordable custom blinds without compromising quality
  • Easy-to-follow measuring and installation guides
  • Fast, reliable shipping and responsive support
  • Free samples to help you choose the right style and color
  • 100% Satisfaction Guarantee and Fit-or-Free policy

Don’t just take our word for it—see what real customers have to say!

What Our Customers Say

374 reviews with 2 stars · Clear filters

  • Company review

    I ordered the no tools shade. The brackets ripped off taking part of the wall with it. Now I have to return the item at my cost. I should not have to pay to return an item that damaged my walls especially not at my cost. If you truly believe in the product you should cover all costs

    Justin · Verified Buyer ·

  • Company review

    The width and height of the shade are reversed. Will not fit the window

    Response from Blindster

    Hi Kathy, we’re very sorry to hear that your shade doesn’t fit. If the sizing issue was due to an error on our end, we’ll absolutely make it right. If the incorrect size was ordered, no worries—your shade can still be remade under our Fit or Free Guarantee. We’ll be reaching out to you in a separate email shortly to help get this resolved!

    Kathy · Verified Buyer ·

  • Company review

    Blindster strings fail after three years. for the price, this is not a sustainable product.

    Micke · Verified Buyer ·

  • Company review

    The blinds are nice, but 6 of 7 valances do not match the blinds. I brought this up to your support department. The first request for new valances was refused and thrown back to me. I am still waiting on a response to my second request.

    Diane · Verified Buyer ·

  • Company review

    Communication was great until the bill was paid. Before I ordered, messages were received after hours and on the weekend, but after, only during business hours. I had to ask questions more than once to actually get an answer a couple of times. Very frustrating to have blinds “in production” for 2 full weeks before I was notified by email at 4:30 pm on a Friday afternoon that the fabric was on back order. I was given the option to change the fabric, but because it was so late in the day, I didn’t not see the email until after closing hours which was no help. Thankfully the blinds arrived and look great.

    Tammy · Verified Buyer ·

  • Product review
    2" Cordless Faux Wood Blinds

    What are they thinking?

    The blinds are nice enough but they cut the valances to the same width as the blinds so they don't cover the bracket properly. I called customer service (long holds) and Fernando told me they are not able to do anything. I tried to escalate to a supervisor with some authority but they would not connect me directly- Fernando said he would connect me but then he always came back on the line with dumb questions and more double talk. They could use some training on customer service. Apparently good training is not a priority of management.

    Value of Product
    3 out of 5
    Quality of Product
    3 out of 5
    Ease of Installation
    3 out of 5

    Response from Blindster

    Hi Michael, we sincerely apologize for the issues you described with your valances and for your recent customer service experience. Your feedback is important to us, and we take concerns like this seriously. A representative from our customer service team has contacted you directly to address the situation and discuss next steps. We hope to resolve this for you promptly and restore your confidence in us. Thank you for bringing this to our attention.

    Michael, Phoenix, US ·

  • Product review
    Deluxe Light Filtering Double Cellular Shades

    Blinds are fine, directions are not

    I have put up 10 sets of cellular shades. The Blindster version introduced a new method of hanging but provided the worst directions I have yet experienced and, worst of all, did not give access to the best instructions: a video. The company should provide a video for every different hanging arrangements. Very costly in time.

    Value of Product
    3 out of 5
    Quality of Product
    3 out of 5
    Ease of Installation
    1 out of 5

    Response from Blindster

    Thank you for your honest review, Brian. We’re happy you’re satisfied with the shades, but we apologize for the frustration caused by the installation instructions. Clear guidance is important, and your feedback about including video tutorials for various installation methods is extremely valuable. We appreciate you helping us identify where we can do better.

    Brian, Tempe, US ·

  • Company review

    While the customer service is very good the functional quality of the Levelor Roller Shades product received is VERY DISAPPOINTING - looked great until they were hung and now they don't stay up and are very difficult to roll up - highly disappointed

    Rose · Verified Buyer ·

  • Product review
    Super Value Cordless Bamboo Woven Wood Shades

    The brackets are harder to get on in comparison to Home Depot brands

    Value of Product
    3 out of 5
    Quality of Product
    4 out of 5
    Ease of Installation
    1 out of 5

    Response from Blindster

    Thank you for your review, Annmarie. We understand that the bracket installation felt more challenging, and we appreciate you letting us know. If you’d like assistance or installation guidance, our customer service team is always happy to help ensure everything installs properly.

    Annmarie, Bridgeport, US ·

  • Company review

      Both longer blinds are good. But, The one shorter blind is wrong side out. Not attractive at all. Attaching photos  Hoping to do more windows but ?

    Response from Blindster

    Hi Caryl, thank you for sharing your feedback and photos. Upon reviewing your order, we see that the smaller shade was ordered with a reverse roll, which is why it looks different from the others. A member of our customer service team has reached out to you to assist with a replacement under our Satisfaction Guarantee. We look forward to assisting you with a replacement and hope to help with your future windows as well.

    Caryl · Verified Buyer ·

  • Product review
    Super Value Cordless Bamboo Woven Wood Shades

    The hardware is horrible!!

    We ordered the bamboo Roman blinds for all of our windows in our house. We were so excited to put them up. The very first one we attempted to install the screw broke in half with half of it stuck in the wood! We attempted a second screw and it did it again!! We ended up buying all new screws for all the blinds. Very disappointed in the hardware. The blinds are beautiful though!

    Value of Product
    3 out of 5
    Quality of Product
    3 out of 5
    Ease of Installation
    1 out of 5

    Response from Blindster

    Hi Cara, we really appreciate you taking the time to share your experience with us and for your order. We’re glad you think the shades are beautiful, but we sincerely apologize for the problems you had with the installation hardware and the inconvenience of having to purchase new screws. Your feedback is very important to us, and our team is always here to help with any concerns or questions you may have in the future.

    Cara, Mesick, US ·

  • Company review

    We had an issue with one of the two shades we ordered not blocking light because it is strung wrong. We called and, in spite of believing shades could be replaced with little effort as your website claims, it has been a pain in the neck. We were told to send in pics, then waited a week to hear back, never heard back and then we finally called and was told we needed to also send a video telling us essentially that nothing had been done for a week. Still no one has reached out to us to make sure our issue had been resolved after telling us we would get confimation of that fact. We have yet to hear back as to what will be done to fix this problem, if we will get a new shade or a refund...since we have one working shade already from you, we obviously would like a new shade sent to match the one in the window. We also felt we were bothering people every time we called. This is unacceptable for a problem that was yours to begin with. We will not order from Blindster again.

    Response from Blindster

    Pam, we’re so sorry to hear about the issue you experienced with your blind and for the frustration along the way. We did offer both a remake and a refund to help make this right, but understand you chose not to move forward with either option at that time. If you’d like to reconnect with us, we’d be more than happy to assist you in getting a working blind or moving forward with the refund. We truly apologize again for the inconvenience and would love the opportunity to earn your business back.

    Pam · Verified Buyer ·

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