Customer Reviews for Blindster

What Our Customers Say

374 reviews with 2 stars · Clear filters

• Product review

  2 Inch Deluxe Cordless Faux Wood Blinds

  Dents in large 3 in 1 blind

  I ordered 8 blinds. One was a 3 in one. It arrived with two large dents in it. It was returned and the replacement blind arrived with 1 dent in it. Frustrated, I accepted this because it is hidden behind the valance. The other blinds were fine.

  Response from Blindster

  I'm sorry you had to deal with these issues. Unfortunately, ship damage is one of the biggest challenges for window covering factories. Most window coverings are heavy and all window coverings are oddly shaped compared to other products. Ship damage is especially a possibility when you order blinds at a width wider the 78 inches. I will contact you directly to discuss your options.

  Larry.Becker · June 4, 2015

• Product review

  Deluxe Room Darkening Fabric Roller Shades

  Size doesn't match with my order

  I have ordered a Width 46", Height 46" shade. the one received is width is 44.5, not 46. Result of that lights come through the window. Not happy about it.. Even in their paper (Red paper)with the order detail clearly saying 46 X46.. Actual product doesn't match with it. I have total 12 windows. I wanted to buy one and see... I am not happy about it.. I have ordered one from another place lets see

  Response from Blindster

  I'm sorry you weren't happy with your roller shades. All window coverings that are mounted inside the window should be ordered using the actual window opening width (for roller shades use only the width at the top of the window). The top of a roller (outside bracket to outside bracket) is the widest point of the shade and is made just slightly smaller (1/4 inch deduction for this product but it varies by factory). The fabric will actually be made 1 1/4 inch less than the ordered width. This deduction is necessary because the operating components must fit onto the end of the tube. In addition, the fabric can't be wider than the tube or the mechanisms will damage the fabric. It looks like the fabric your shade may have been made 1/4 inch too narrow. I will contact you directly to get the details so we can get it remade to the correct width. Or we can remake it at a wider width under our Fit or Free Policy. We will pay for the replacement shade, you pay $15 for the shipping plus the price difference (if any) if the new shade costs more than the original shade.

  Wimss · June 2, 2015

• Product review

  Deluxe Light Filtering Solar Shades

  Solar shades? Not!

  I installed 1% solar shades in my Florida home which worked well in blocking the heat from the sun. These were purchased from blinds.com. I purchased 1% solar shades from blindster.com for my Connecticut home. They are not much better than a regular shade. They do not stop heat from the sun. I do not recommend buying this product from blindster.

  Response from Blindster

  I'm sorry that you are having problems with your solar shades. We believe that you may have gotten shades made in the wrong fabric. I show that we sent you samples by mail so that you compare the correct fabric to the shades that you received. We will certainly correct this issue. I will contact you direct so that I can get the information we need to go forward.

  Spinellij986 · June 1, 2015

• Product review

  Deluxe Blackout Double Cellular Shades

  Tough to install

  The brackets did not clip the shades easily. My husband said they were cheap. Also the continuous loop holder broke. I like the look of the shade but would have been happy to pay a little more for an easier installation and parts that would not break when removed from the box.

  Response from Blindster

  I'm sorry you aren't happy with your shades. We don't usually have complaints about the brackets on this product. This factory only manufactures premium, custom-made cellular shades and uses only the best components available. I will contact you directly to see what we can do to solve your problems. Maybe the broken continuous loop holder is causing these issues.

  Debumphries · May 26, 2015

• Product review

  Deluxe Room Darkening Fabric Roller Shades

  Arrived banged up

  Easy install (c'mon) and it is inexpensive for a home office- but the lower foot or so arrived looking like it had been used for a year.

  Response from Blindster

  I'm sorry you had a problem with your roller shades. We do show that you sent photos of the damage and we are remaking the roller shades. Thank you for your understanding and patience.

  Pliediz · May 26, 2015

• Product review

  Deluxe Blackout Double Cellular Shades

  Blinds

  Generally disappointed. I've dealt with Blindster in the past and have been very satisfied. I would not recommend this product.

  Mikepowers01 · May 23, 2015

• Product review

  Deluxe Light Filtering Fabric Roller Shades

  Cheaply made

  I returned these...they seemed cheap for how much they cost. I will say the return process was very easy.

  Response from Blindster

  I'm sorry you weren't happy with your fabric shades. We really encourage everyone to get samples of the fabric before ordering. I hope you will give us a chance with another product.

  Bethsymo · May 22, 2015

• Product review

  2 Inch Premium Cordless Faux Wood Blinds

  Could improve service

  slightly disappointed the blinds i ordered did not come with the wands to operate them. they sent them three days later after i called. plus we never received our color sample we ordered

  Response from Blindster

  I'm sorry you were unhappy with your service. I will call you to discuss.

  Moonlite R · May 19, 2015

• Product review

  Deluxe Light Filtering Fabric Roller Shades

  Roller Shades don't roll

  I have bought several different shades from Blindster, most were very good quality and easy to install, but the roller shades I ordered don't even roll up or down. I've tried all the adjustment suggestions and it still doesn't work, I have to manually remove the roller curtain and roll it in my hands until I've reached the top. Now I have installed one in a bedroom and ordered cell shades for the other rooms since these are not very impressive. I still have a new one in the box if anyone wants it.

  Response from Blindster

  I'm sorry you were disappointed with your roller shades. I show that you are working with a customer service representative to replace your roller shades with the cellular shades you like. Thank you for your patience and understanding.

  Pamz527 · May 17, 2015

• Product review

  2 Inch Deluxe Cordless Faux Wood Blinds

  Bad Quality!

  I ordered these for a large kitchen window. The weight of the blinds makes them useless. Also the string that rotates the blinds from open to close does not work...bad quality.

  Response from Blindster

  I'm sorry you are unhappy with your fauxwood blinds. Unfortunately, fauxwood blinds are very heavy (approximately 80% heavier than wood blinds). Therefore, when you order very large blinds, they do not easily lift. Horizontal blinds are really made to be tilted open and closed and only lifted occasionally. Of course, that doesn't help you because your tilt mechanism is not working properly. It is possible that the tilt mechanism came unseated in the headrail (metal piece at the top) and only needs to be snapped back into place. If this doesn't work, we will replace the blind for you. However, before we replace the blind I want to make sure you want another one that large. We could remake this as 2 blinds that are mounted side by side with 1 common headrail instead of making it as a single blind. Also, I didn't mention earlier that we do have a Satisfaction Guarantee policy that would you allow you to return part or all of your order for a total refund of the cost of the blinds/shades you purchased. I will contact you directly to see how you want me to proceed.

  Robertdorr1 · May 7, 2015

• Product review

  2 Inch Deluxe Cordless Faux Wood Blinds

  It warps!

  On the contrary to what they said, it warps by the sunlight. It's horrible.

  Response from Blindster

  I'm sorry you had a problem with your blinds. Unfortunately, horizontal blinds of all kinds do warp on rare occasions. The reasons vary but for fauxwood blinds, it is usually a result of an unusual environment or defective slats. All of our fauxwood blind slat material is made with additives that are supposed to prevent warping. But because this is a man-made extruded product it can warp if everything wasn't mixed properly. These blinds are covered by our lifetime warranty. We will be happy to replace them in this product or any other product on our website.

  Kenji · May 4, 2015

• Product review

  1 Inch Aluminum Blinds

  Get what you pay for

  Old style blind. Harder to install than most current blinds. Valance looks old fashion. I had to call to find out where it was because it had not been shipped. Will not order it again.

  Dwmj · April 26, 2015