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Where Genuine Design Meets Everyday Living
Real windows, in real homes, filmed by our customers
The product is truly beautiful! The instructions really need to be more detailed and comprehensive, and instead of illustrations, actual photos of the parts would be more helpful. The parts of the tension device should be identified. I had to use Google and ChatGPT to know where the plunger is and to ensure the accuracy of the instructions.
Sonia q · Deluxe Light Filtering Zebra Dual Shades
Awesomeness
Jan · Deluxe Light Filtering Zebra Dual Shades
I ordered 4 no tools cellular shades for a sunroom. Each window was a different size but Blindster instructions for measuring were easy to follow. The shades arrived in about a week and were very easy to install. They fit perfectly! They look great, help to shade the room from the morning to midday sun, but still let in plenty of light. I am very pleased with the product quality, ease of installation, and the entire experience.
Beth · No Tools Cordless Light Filtering Single Cellular Shades
Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:
Don’t just take our word for it—see what real customers have to say!
4.73
Based on 42,041 reviews
326 reviews with 1 stars · Clear filters
very cheap material and quality
Response from Blindster
Hello James, I am so sorry to hear that there is an issue with your Cordless Aluminum blinds. We will contact you to discuss your order and go over some options to get the issues resolved.
James ·
I am still waiting on the item. Service has been great but I'm unable to speak to quality. Disappointed at this point...
Response from Blindster
Hello Ami, I am sorry you have not received your product yet. I do see that the material is on back order and I will follow up with you on the status of your order and make sure you are kept up to date on any further delays that may occur.
Ami M ·
I contacted you about all of the blinds being damaged and have still yet to hear anything back about what we are doing
Response from Blindster
Hello Casey, I am sorry to read that your blinds are damaged and that you have not been able to get a hold of us. We will contact you directly to resolve the outstanding issues.
Casey ·
While we have been quite satisfied with your products in the past (e.g. four light filtering pleated shades "" attractive and easy to install), we are extremely DISAPPOINTED with the products recently purchased (order EPI1362610) and are requesting that ONE of the shades be replaced. 1. Product EPI1362610/2 "" width: 28 inches; height: 38 inches "" outside roll. A. The product does not fully roll-up (4" hangs down after roll-up). B. We believe the product is DEFECTIVE and should be replaced. C. While the ordered width is 28", the fabric roll measures 26-3/4" (and the overall assembly measures 27-1/4" o/o dimension). So that we can use the mounting brackets already installed, a replacement should conform to the measured fabric roll dimension of 26-3/4" (and the measured overall assembly of 27-1/4" o/o dimension). 2. Reverse Roll Hardware: For a reverse roll product, your October 6 pictorial instruction was to install the locking bracket with the flange facing outward. This is VERY unattractive and LOOKS STRANGE! (with left bracket facing inward and right bracket facing outward). A. Blindster should provide DIFFERENT locking brackets for standard products (as furnished) and reverse roll products (fabricated so that ALL flange faces inward). B. NOWHERE is the orientation or final appearance of the locking brackets defined in on-line ordering literature; accordingly, an informed decision by purchaser CANNOT be made. 3. Misleading information: the actual roll fabric dimension for our 28" order was 27-1/4"; the actual roll fabric dimension for our 41" order was 39-5/8". Your customers would be better served with accurate information regarding roll fabric dimensions at the time of order. 4. Hardware Installation instructions: We anticipated installation instructions with guidance to centerline of installation hole dimensioning when the package was delivered. There was NO installation instructions. We installed these products at a location that does not have reliable internet service. Many places in US have NO reliable internet service. Once we could get Information from on-line resources, we discovered that the information YOU provide on-line is scant and NOT USEFUL. We were forced to coordinate with your Customer Satisfaction Team Representative on 10-1-17 "" all we received in return to a detailed series of questions WAS a photograph (received on 10/6/17). A. Your customers would be better served with information regarding hardware positioning and dimensioning at the time of order. B. Your customers would be better served with more precise information on actual roll dimensions provided and their relationship to hardware. As this critical information was not provided to us, we were forced to fabricate other hardware assemblies to connect to the hardware furnished to fit our condition (for the 41" roll). Thomas G. Leech 10.17.17
Response from Blindster
Hello Virginia, I am so sorry for the inconvenience on your order. I will contact you directly to discuss your order.
Virginia L ·
Poor quality I am not going to return but I will never buy again
Response from Blindster
Hello Michael, I am sorry there was an issue with your Deluxe Blackout fabric roller shades . i will contact you directly to discuss your order further.
Michael ·
While we have been quite satisfied with your products in the past (e.g. four light filtering pleated shades - attractive and easy to install), we are extremely DISAPPOINTED with the products recently purchased (order EPI1362610) and are requesting that ONE of the shades be replaced. 1. Product EPI1362610/2 - width: 28 inches; height: 38 inches - outside roll. A. The product does not fully roll-up (4" hangs down after roll-up). B. We believe the product is DEFECTIVE and should be replaced. C. While the ordered width is 28", the fabric roll measures 26-3/4" (and the overall assembly measures 27-1/4" o/o dimension). So that we can use the mounting brackets already installed, a replacement should conform to the measured fabric roll dimension of 26-3/4" (and the measured overall assembly of 27-1/4" o/o dimension). 2. Reverse Roll Hardware: For a reverse roll product, your October 6 pictorial instruction was to install the locking bracket with the flange facing outward. This is VERY unattractive and LOOKS STRANGE! (with left bracket facing inward and right bracket facing outward). A. Blindster should provide DIFFERENT locking brackets for standard products (as furnished) and reverse roll products (fabricated so that ALL flange faces inward). B. NOWHERE is the orientation or final appearance of the locking brackets defined in on-line ordering literature; accordingly, an informed decision by purchaser CANNOT be made. 3. Misleading information: the actual roll fabric dimension for our 28" order was 27-1/4"; the actual roll fabric dimension for our 41" order was 39-5/8". Your customers would be better served with accurate information regarding roll fabric dimensions at the time of order. 4. Hardware Installation instructions: We anticipated installation instructions with guidance to centerline of installation hole dimensioning when the package was delivered. There was NO installation instructions. We installed these products at a location that does not have reliable internet service. Many places in US have NO reliable internet service. Once we could get Information from on-line resources, we discovered that the information YOU provide on-line is scant and NOT USEFUL. We were forced to coordinate with your Customer Satisfaction Team Representative on 10-1-17 - all we received in return to a detailed series of questions WAS a photograph (received on 10/6/17). A. Your customers would be better served with information regarding hardware positioning and dimensioning at the time of order. B. Your customers would be better served with more precise information on actual roll dimensions provided and their relationship to hardware. As this critical information was not provided to us, we were forced to fabricate other hardware assemblies to connect to the hardware furnished to fit our condition (for the 41" roll). Thomas G. Leech 10.17.17
Response from Blindster
Hello Virginia, I am so sorry for the inconvenience on your order. I will contact you directly to discuss your order.
Virginia L ·
First one arrived broken... replacement broken too. Am requesting full refund today!
Response from Blindster
Hello Kristin, I am so sorry there is an issue with your original and your remake of the 2" Deluxe faux wood blinds. I will contact you directly to discuss your order.
Kristin ·
When I ordered my blindster blinds using their website I was told the 10 inch width would only allow me to order a center Rod blind angle adjustment. So I did. I received a 10 inch wide blind with long strings on both left and right side. Second the top blind or slat is crooked because the stringing of the blinds had some sort of problem. Third when I noticed when I ordered if I increased the with the Blind by 1/8 inch the price about doubled. Strange... Maybe it means that the extra eighth of an inch required cutting and the ten inches didn't regardless I don't think I'll order from blindster again.
Response from Blindster
Hello John, I am sorry there was an issue with your 2" Deluxe Faux Wood Blind. We will contact you directly to go over some options for your order.
John ·
Large shades for my sitting room and master bed room do not hold. If you want to lower the shade the magnets on top release and it falls crooked. I have written, sent a video and photos as requested with no response. Andrea ask for these and is now unresponsive. I don't know why I had to do it anyway, you must know this is a problem!! I do not want these shades!!
Response from Blindster
Hello Peg, I am sorry there is an issue with your order. We will contact you directly to resolve this issue.
Peg ·
One of 4 sets were defective upon receipt. Quality of blinds was not up to expectations for Blindster based on previous purchases. Will reorder a different blind. Customer Service was superb. Thanks.
Response from Blindster
Hello Brig, Sorry that the 1" Aluminum blinds did not work out for you. I do see that we issued you a refund on the order. If you have any questions please let us know and we would be happy to assist you.
Brig ·
It's been months and still nothing
Response from Blindster
Hello Christin, We apologize for the delay on your order. We did email you on 9/8 to tell you that the product was on back order till October 20th. We will call you to discuss your order and see if you would still like to wait for the order..
Christin ·
My top down, bottom up cellular shades have broken 2 times in my larger window (82 x 70 approx) and 1 time in my smaller window (70 x 70 approx). The first time they broke (stopped lowering from the top), blinster responded quickly and replaced them. The second time they broke was a month ago, and I am still waiting for a refund or replacement.
Response from Blindster
Hello Margot, I am so sorry there was an issue with your Premium Light filtering Cellular Shades. We will give you a call to resolve the outstanding issue on your order.
Margot ·
