Overall, I'm satisfied with the actual blinds. The installation was straightforward, and relatively easy. I do feel the width was cut a little bit more than the measurement I provided, but the blackout blinds I ordered do a good job of eliminating the outside light.
I WAS disappointed in terms of how the delivery went. I received an email that my blinds were on their way and should be expected in approximately 3-4 days. However, in tracking the shipment, it turns out that the shipper didn't even GET the product until 4 days after notification of shipping. This I felt was deceiving, to the point that I contacted my Credit Card company and filed a complaint, believing that this was just another online fraud! Once I DID get confirmation from the shipper, it still took almost a week to arrive. Only after my blinds arrived did I notify the Credit Card company that the investigation be cancelled.
There is s definite need to be more clear as to the shipment expected DELIVERY date, and not inform the customer that they will be receiving their order based upon when they supposedly bring the product to the shipper (which was 4 days after the blinds supposedly were made?!). In this day and age where fraud is prevalent, clearer communication is needed!
Response from Blindster
Dan, thank you for sharing your experience. We’re glad you’re happy with how the shade performs, but we apologize for the sizing concern and shipping delays. Your shade should’ve received an approximate 3/8" deduction, so if you received more than that, please reach out to our customer service team so we can assist. We also apologize for the shipping delays, FedEx doesn’t always scan packages between hubs, and a label issue unfortunately caused an additional delay. We take your concerns seriously and appreciate you sharing your experience with us.
