Damaged valance
Once again, received damaged valance.
- Ease of Installation
- 4 out of 5
- Quality of Product
- 2 out of 5
- Value of Product
- 3 out of 5
Joseph ·
2 Inch Premium Cordless Faux Wood Blinds Reviews
What customers say about it, in their own words.
Questions & Answers (519)4.76
Based on 2,499 reviews
- Ease of Installation
- 4.8 out of 5
- Quality of Product
- 4.8 out of 5
- Value of Product
- 4.5 out of 5
Customer Reviews
What customers say
Summarized by AI from customer reviews
Customers love the easy installation, perfect fit, and high-quality faux wood appearance that looks expensive and enhances any room with a clean, custom look. The cordless design and realistic finish are standout features that exceed expectations, with many customers ordering additional sets and recommending them to friends and family. Customers consistently praise the excellent value, durability, fast shipping, and effortless setup that make them thrilled with their purchase.
14 reviews with 2 stars · Clear filters
One shade arrived with the
One shade arrived with the rail bent and dented.
Response from Blindster
Hello Steve, I have just sent you a separate email so that we can get this matter resolved for you at once. I am so sorry that one of the blinds was received damaged. We will make this right.
Steve ·
My blinds are bent. Some are thicker then the others.
My blinds are bent. Some are thicker then the others
Response from Blindster
Hi Rahim, I am so sorry for the inconvenience. I have reached out to you regarding the damage so we can get it addressed and taken care of for you. Thank you for choosing Blindster.
Rahim ·
Raise/Lower mecanism doesn't work
Raise/Lower mecanism doesn't work
Response from Blindster
I'm sorry to hear about this Tiffany! I will reach out to you immediately to ensure we fix this issue. We'll make sure we get everything working correctly.
Tiffany H ·
Raise/Lower mecanism doesn't work
Raise/Lower mecanism doesn't work
Response from Blindster
I'm sorry to hear about this Tiffany! I will reach out to you immediately to ensure we fix this issue. We'll make sure we get everything working correctly.
Tiffany H ·
Customer Service
Was told by 3 agents blind was shipped on 8/6, but none were able to provide a tracking #, for good reason - the blind was not shipped. Only one agent of the 3 called me back after contacting the factory and talking with a supervisor who did approve overnight shipping. I received the blind on 8/15. The top header of the blind is bent.
Response from Blindster
Hi Glenda, I am so sorry you had to deal with this hassle during the shipping process. The process should be painless, and we're sorry that it hasn't been. Someone from management will be reaching out to you soon regarding the bent headrail. Again, I am so sorry.
Glenda ·
No quality controll
Price was great but the product was assembled poorly. Had to reattach magnets on one blind and repair holes in valence on the other. Tilt wand on one blind was twice as long as the blind (very awkward). Both blinds were covered with cardboard shavings. Once cleaned, repaired and installed they were ok. Without close inspection they look fine. A customer without the tools or ability to make adjustments themselves have been very disappointed but I realize the price could not have been better. Took me longer to clean and repair then it did to install. Thankful I ordered during a 50% discount sale or I would have been VERY unhappy.
Response from Blindster
Hello Carman, I am sorry there were some quality issues to your order. We will contact you to get you any parts or pieces that you may need for your order.
Carman ·
NICE LOOKING BUT DAMAGED
Carton undamaged but blinds housing bent and string broken causing uneven top slat. If undamaged, I would have rated it 5 stars.
Response from Blindster
Hello Stephen, I am sorry there was damage to your 2" Premium Faux Wood Blinds. We will contact you directly to get some replacements sent out to you.
Stephen C ·
2" Faux Wood Blinds
2" Faux Wood Blinds
Response from Blindster
I'm sorry you aren't happy with your blinds. I will call you to get everything resolved.
Elaine D ·
2" Faux Wood Blinds
2" Faux Wood Blinds
Response from Blindster
I'm sorry you aren't happy with your blinds. I will call you to get everything resolved.
Elaine D ·
Do your research before buying
My husband heard the advertisement on the Rush show and we thought we would give it a try. The prices were much better then any store locally, the web site looked great and they sent us free samples of the colors in the mail. What could go wrong?!? We measured the blinds, but did not read the directions completely. They cut off 1/2" for inside mount, my mistake. However the valance did not come the same length and the head rail behind the valance was dark brown and are blinds are a light oak. Several e-mails and a phone call later it was discovered the we do not have a choice with the head rail and it depends on the factory for the actual cuts. Next time we need a blind, we will pay extra to buy it at local store and leave with exactly what we want.
Response from Blindster
I'm sorry you were disappointed in the blinds you received. You can get a new blind at the correct size under our Fit or Free Policy. We pay for the blind and you only pay a shipping fee of $15. I will contact you directly to see if you want to take advantage of this offer.
Teamground2005 ·
Could improve service
slightly disappointed the blinds i ordered did not come with the wands to operate them. they sent them three days later after i called. plus we never received our color sample we ordered
Response from Blindster
I'm sorry you were unhappy with your service. I will call you to discuss.
Moonlite R ·