Problem with one of the shades.
We ordered 2 sets of shades. The first one went up and worked flawlessly. The second one fell apart when we were installing it resulting in the shade itself ripping. We managed to put it back together but the roller is obviously shorter than it should be so it doesn't engage on both ands and if bumped or operated it will fall out again. Waiting to hear whether it will be replaced for us.
- Value of Product
- 4 out of 5
- Quality of Product
- 3 out of 5
- Ease of Installation
- 4 out of 5
Response from Blindster
Hi Brian, thank you for taking the time to share your experience. We’re so sorry to hear that one of your shades arrived damaged and caused trouble during installation. Our records show that customer service has processed a replacement for the damaged shade, and we see that it's been delivered. If you have any issues at all with the new one or need help with installation, please contact us and we’ll be happy to assist.
Brian, Dallas, US ·
