Premium Soft Fold Roman Shades Questions & Answers
What shoppers asked about it, answered by our team.
Customer Reviews (365)Customer Questions
113 questions · page 1 of 12
We have a 3 bay window and an inside or outside mount is not possible. Can these be a top mounted?
Asked by Maureen L ·
Hi Maureen, thank you for your interest in our roman shades! These shades can either be top mounted or surface mounted. If you'd like to discuss your installation needs in more detail, feel free to contact us at [email protected] or give us a call at 1-888-256-8672 (Mon–Fri, 8a–5p CST).
Answered by Blindster ·
What is the material? Cotton polyester hemp?
Asked by Denny ·
Hi Denny! Thank you for your question! The materials used can vary depending on the color or pattern selected. Once you choose a color, you'll find the material information listed directly below the main product image on the product page. If you have any trouble finding this information or need further assistance, please feel free to contact our customer service team at [email protected] or 1-888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST. We'd be happy to help!
Answered by Blindster ·
Do you have any pictures of outside mount roman shade?
Asked by Meaghann ·
Thanks for your interest in our Roman shades! We recommend checking out the customer reviews on our website, as customers often upload photos showing how their shades look once installed, including outside mounts. If you have trouble finding examples, our customer service team would be happy to help and share some pictures with you. You can reach us at [email protected] or 1-888-256-8672, Monday through Friday, 8 a.m. to 5 p.m. CST. We're always happy to help!
Answered by Blindster ·
I have three transom windows that I would like to have soft fold Roman shades on. Is it possible to get them with no lift as they will never be opened or closed. I would like to see 2-3 folds with a little open window at the bottom. Can you do that?
Asked by Teri F ·
Hi Teri, thank you for your interest in our Premium Soft Fold Roman Shades! Unfortunately, we don't have an option to make these shades without a lift type. If you have any further questions, please feel free to give us a call, start a live chat or send us an email!
Answered by Blindster ·
Are the brackets for the motorized lift adjustable, or do they have to be at the outside edge of the blinds? I have a flat trim piece at the top, but the side trim is textured and can't be used for mounting. I would like the blinds to be wide enough to cover the side trim, but don't want them any wider than that. I would like to move the mounting brackets in about 2 inches from the outside edge.
Asked by John M ·
Hi John, thank you for your question! The brackets for these shades are not adjustable. For motorized inside mount installations the installation holes are pre-drilled. For motorized outside mount installations, one bracket should be positioned about 2” to 6” from each end of the head rail. If you'd like to discuss this further or provide any helpful images or pictures, feel free to reach out to us at [email protected] or give us a call at 1-888-256-8672 (Mon–Fri, 8a–5p CST).
Answered by Blindster ·
Which fabrics give a natural cotton ir linen look?
Asked by Stephanie ·
Hi Stephanie, thank you for your interest in our Roman shades! There are several colors available in our Roman shades that may work well if you’re looking for a natural cotton or linen appearance. We’d definitely recommend ordering samples before placing your order so you can see the fabric and color in your own space and make sure it’s the right fit for you. Our team would also be happy to help you review the different options or place a sample order. You can reach us at [email protected] or 1-888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST.
Answered by Blindster ·
Hi Stephanie, thanks for reaching out! There are several colors available in our Roman shades that may work well if you’re looking for a natural cotton or linen appearance. We’d definitely recommend ordering samples before placing your order so you can see the fabric and color in your own space and make sure it’s the right fit for you. Our customer service team would also be happy to help you review the different options or place a sample order. You can reach us at [email protected] or 1-888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST.
Answered by Blindster ·
What colors are in Berkshire natural?
Asked by TSB ·
Hi TSB, thank you for your interest in our Roman shades! The Berkshire Natural color features a blend of several tones, including brown, taupe, and cream. Since the colors can look different depending on your lighting, surroundings and devices, we highly recommend ordering samples to see if Berkshire Natural is the right fit for your space. Just click the “Free Sample” button under the color options you’d like to check out. After adding them to your cart, just fill out your details to complete the order. If you need a hand, feel free to contact us at [email protected] or give us a call at 1-888-256-8672 (Mon–Fri, 8a–5p CST).
Answered by Blindster ·
What is the return policy
Asked by Suzanne ·
Hi Suzanne, thank you for your question! If we are unable to find a color or product that will work for you, we will assist you with a refund after returning your custom product to us. Prior authorization from Blindster is required for all returns and refunds. You must reach out to Blindster Customer Service within 60 days of your product being delivered to notify us of any issues to be eligible to begin the return authorization process. Our maximum refund under this guarantee is $500.00 per order, per person, per household within a 12-month period. You can read more about it here: https://www.blindster.com/policies. Alternatively you can contact us at [email protected] or 1-888-256-8672, Mon-Fri 8a-5p CST.
Answered by Blindster ·
What is Rio flax natural made of?
Asked by Cathy ·
Hi Cathy, thank you for your question! The Rio Flax Natural is 100% polyester. If you have any further questions, please feel free to give us a call, start a live chat or send us an email!
Answered by Blindster ·
are the edges finished? or do they fray
Asked by Mary B ·
Hi Mary, thank you for your question! The edges of our Roman shades will be finished. If you have any further questions, please feel free to give us a call, start a live chat or send us an email!
Answered by Blindster ·