Premium Plain Fold Roman Shades Questions & Answers
What shoppers asked about it, answered by our team.
Customer Reviews (945)Customer Questions
169 questions · page 16 of 17
We received the blinds and were checking them. They are not installed yet but we cannot release the pull cords to see them open. Is there a trick or certain way to release them?
Asked by Pennie M ·
I'm sorry you are having a problem with your shades. Please hang them first before you release them. All of the release mechanisms are designed to work with gravity. So, they don't work properly until you hang them in the window. In addition, there is a chance of getting the lift cords tangled. Please call one of our customer service agents at 888-256-8672, option 2 for customer service if you are still having problems after you hang the shades.
Answered by Blindster ·
Are the roman shades guaranteed not to fade? I live in Florida and are concerned that the sun will fade them.
Asked by Sandy ·
Thank you for your interest! Some change in color is normal wear and tear for any fabric shades. However, our warranty would cover unacceptable fading.
Answered by Blindster ·
which of the top down roman shades have the smallest "stack" when opened?
Asked by Cindy ·
Thank you for your interest! The stack does not vary by group, instead it varies by the size of your window. The only difference in our 4 groups of Premium Roman Shades is the cost of the fabric. They are all made the same. Please call one of our sales agents at 888-256-8672, option 1 for sales to get the stack size for your windows. All we need is the height measurement.
Answered by Blindster ·
What type of fabric is the group D Neptune Sage? Thank you.
Asked by Linda ·
Thank you for your interest. Neptune Sage is 100% polyester.
Answered by Blindster ·
Are they washable ? If so, how?
Asked by Susan M ·
Thank you for your interest! The roman shades are not washable.
Answered by Blindster ·
Hi, We have a 65" high window, and we would prefer a roman style shade but would like to keep the height of material at the top when fully raised as minimal as possible. Which shade would you recommend and what is the height of the gathered material at the top when fully open? Thank you.
Asked by Alaina L ·
Thank you for your interest! The stack height of your shade would be 8" to 9" for the plain fold and 7" to 8" for the soft fold on any of our roman shades.
Answered by Blindster ·
The picture in group C , bay window with the grey couch, shows captiva bone as teh fabric but in a question posted in may, Becky mentions Tulum Swan. Can you confirm which fabric that is?
Asked by Steve ·
Thank you for your interest! I apologize for the confusion. Yes, the fabric is Captiva Bone. We really recommend that you get fabric samples (they're free) before ordering roman shades. Fabrics are influence by their surroundings and your monitor may not represent the colors correctly. You can call 888-256-8672, option 1 for sales for one of our sales agents to send you samples.
Answered by Blindster ·
i don't understand what "hobbled" means. Cam you explain?
Asked by Ray M ·
Thank you for your interest! Hobbled is another term used to describe the soft fold option on our roman shades. Plain fold shades will be flat when fully lowered. When lifted, the fabric will fold. Hobbled or soft fold shades will retain the fold when fully lowered. The fold will just deepen as the shade is lifted. There are photos on our website that show this option. For the Premium Roman Shades Group C, please look at the 4th photo from the left on the top row (located under the large photo on the product page).
Answered by Blindster ·
I ordered a sample which I like very well, Is there a way on the website to get a look at a shade with the sample color. ?
Asked by Beverly ·
Thank you for your interest! All the photos we have available are on our website. So, if you don't see it there we do not have one available. We usually suggest that you order 1 shade to see the quality. I'm sure you won't be disappointed. But if you are, you can get a refund under our satisfaction guarantee as long as the order isn't over $1,000.
Answered by Blindster ·
I would love to order blinds exactly like those used in the discription (Premium Roman shades group C) the picture apears to be a bay window with a gray couch. Could you please supply me with an exact discription of all options and fabric's used. Thank you.
Asked by Robert ·
Thank you for your interest! The color in that photos is Tulum Swan with a privacy liner and the corded top down bottom up option. However, the colors on your screen may not accurately represent the color of the fabric. Please order free samples of the fabrics that you want to see before you order.
Answered by Blindster ·