Deluxe Blackout Vinyl Roller Shades Reviews

Customer Reviews

19 reviews with 1 stars · Clear filters

• I know that I ordered a black screen not white. And it’s too wide. I gave you measurements exactly as you told me. This was a complete waste of money.

  I ordered black blinds and received white. Not happy

  Value of Product

  3 out of 5

  Quality of Product

  3 out of 5

  Ease of Installation

  3 out of 5

  Response from Blindster

  Hi Patti, we apologize for the disappointment with your order and understand your concerns regarding the color and fit of your shade. We reviewed your order details, and our records indicate that the shade was submitted in white. That said, we’d love the opportunity to assist you under our Satisfaction Guarantee and help you find the correct color option for your needs. One of our customer service team members will be contacting you soon to discuss the next steps and assist with your concerns. Thank you for giving us the opportunity to help.

  Patti, Elmira, US · July 4, 2026

• Can't get the help we need..

  It's been impossible to get a remade blind (the first one was the wrong size). I've exchanged many emails, and spent a ridiculously long wait on the customer service line..to no avail.

  Response from Blindster

  Thank you for your feedback, Linda. We’re sorry to hear about the frustration with the original size and the long wait times you experienced with customer service. We’re happy to see that your shade was successfully remade under our Fit or Free Guarantee. If you need any further assistance in the future, we’re always here to help.

  Linda, Aurora, US · June 11, 2026

• Cheep quality

  Horrible construction. Like toilet paper on a roll if you start it off crooked the paper would telescope and not roll off prperly thats exactly how some of these blinds came. The others do not repond well to being pulled down and staying. Also they do not respond well to warmth as they would not go up when they were warm. I was able to get $500 satisfaction since I was not at all. They wanted me to install all the blinds i believe I had at least 15+ BUT AFTER INSTALLING 5 and seeing the poor quality. I gave up therefore I will be eating $1000. I certainly learned a lesson. DO NOT BUY these blinds!!1

  Value of Product

  1 out of 5

  Quality of Product

  1 out of 5

  Ease of Installation

  3 out of 5

  Response from Blindster

  We’re sorry to hear that the shades did not meet your expectations, Jennifer. We understand how disappointing this experience has been, and we appreciate the opportunity we had to assist through our Satisfaction Guarantee. We’re still more than willing to continue reviewing the remaining concerns and assist further whenever you’re ready. If you’re able to provide additional photos of the issues you mentioned, our team would be happy to take another look.

  Jennifer, Salt Lake City, US · May 4, 2026

• Disappointed

  Our blind fell off the roller one day after installation. It seems the vinyl was attached only with glue. We didn’t even have a chance to pull on it to raise the blind. We are very disappointed, and will try to fix it ourselves.

  Value of Product

  1 out of 5

  Quality of Product

  1 out of 5

  Ease of Installation

  4 out of 5

  Response from Blindster

  Hello Diane, We’re very sorry to hear this happened, especially so soon after installation. That’s definitely not the experience we want for our customers. Our team will be reaching out to you directly to take a closer look and help get this resolved.

  Diane, West Pasco, US · April 18, 2026

• Baffled and confused

  I've installed blinds by myself many times. But I found the printed instructions for my blinds cryptic and confusing. For bracket A, it tells me what to do on the "cord control side: but says nothing about the other side. Decent illustration for bracket type B-but what do I do with type A? You need to update your enclosed instructions to be more clear. Explain it like the reader is a 5 year old.

  Value of Product

  3 out of 5

  Quality of Product

  3 out of 5

  Ease of Installation

  1 out of 5

  Julie, Ann Arbor, US · February 21, 2026

• Poor quality

  The roller shade was not even on the sides and the quality was very poor. We are throwing it away. It was a waste of our money and time.

  Value of Product

  1 out of 5

  Quality of Product

  1 out of 5

  Ease of Installation

  5 out of 5

  Response from Blindster

  Brett, we’re very sorry to hear about your experience with the roller shade, and we completely understand your frustration. That’s certainly not the quality we want for our customers. A member of our customer service team has already reached out to you directly to review what happened and help with a resolution.

  Brett, Hialeah, US · December 23, 2025

• The look and blackout quality

  The look and blackout quality of this shade is great, but the function of it is terrible. It hasn't consistently rolled up or down since the beginning, and I've had it for several months. I have other less expensive roller shades from my local big box store in other rooms of my house and simply don't have problems with them, but this one is unbelievably frustrating.

  Response from Blindster

  Hello Tracy, I am so sorry for the trouble you are experiencing with your roller shade. I will send you a separate email so that we can get this issue resolved for you. There is a way to tighten up the spring roller mechanism inside the tube to get these rolling smooth again. I am so sorry again for the issue.

  Tracy · December 28, 2020

• Roller shades

  Purchased roller shades with spring rolling. Broke within 5 minutes of testing the spring.

  Response from Blindster

  Hi Robert, I have sent you an email regarding the spring breaking in your shade. We want to ensure we do all we can to achieve your satisfaction. I am very sorry for the inconvenience.

  Robert · March 10, 2019

• Roller shade

  Fits perfectly as per measurement, however shade material is not wide enough.

  Response from Blindster

  Hi Kevin, we have contacted you about this problem. Please refer to your email about a resolution to this issue. I'm very sorry for the inconvenience this has caused.

  Kevin · December 5, 2018

• Blackout vinyl

  3 of 4 blinds wind up crooked despite being unwound and completely rolled up again. They are either cut wrong or attached uneven. Sewn in bottoms of instead of plastic welded. Poor quality compared to other discount online blind companies

  Response from Blindster

  So sorry to hear this Richard. I will contact you immediately and we'll get this taken care of. I'm so sorry for the inconvenience.

  Richard · November 2, 2018

• Quality Disappointment

  I purchased two room darkening shades. Neither was of the quality expected from Blindster. One shade would not retract at all. The other shade was mounted off center on the roll.

  Response from Blindster

  I'm so sorry to hear about this Loretta. I will contact you immediately and we'll get this taken care of. Thanks for letting us know and I apologize for the inconvenience.

  Loretta · October 31, 2018

• Poor product quality. Nice staff though!

  We had a lot of problems with our spring loaded blackout roller shades. The spring had sprung on every shade we ordered. We did two returns and re-orders and experienced the same problems. The staff at blindster was very helpful and courteous and were pleasant to work with and helped us get our refund

  Response from Blindster

  I'm so sorry about the issues you experienced Claudette, we'll be sure to correct these issues in the future. I'm glad our staff was able to help you, but again, I sincerely apologize for the inconvenience.

  Claudette E · October 3, 2018