The shades are nice and the block out works great. They were easy to install once we found the instructions. Of the five we purchased, four were short by 3 inches. The staff were very helpful and immediately offered to either give us a refund or immediatly make new ones for us at no cost to us (including shipping). Sadly the color I choose was more yellow then the cream color shown on the site. But they would not replace them in a different color without us incuring the cost of shipping ($80). I could understand if there was nothing wrong with them and I just wanted a new color, that would be a viable charge, considering their Satisfaction guarantee. However since they have to make new ones, it would have been nice to do a simple change of color for my inconvience. I will live with the yellowy antique color. I was also surprised they don't want us to even return the too short shades, and told us to either dispose of them or donate them.
- Value of Product
- 4 out of 5
- Quality of Product
- 4 out of 5
- Ease of Installation
- 5 out of 5
Response from Blindster
Hi Wendy! We appreciate your honest feedback and are happy to hear that our team was able to offer a prompt solution for the sizing concerns with your shades. However, we're sorry that the color appeared more yellow than you anticipated and that the additional shipping cost for a different color was disappointing. While changes in color preference fall under our satisfaction guarantee guidelines, we understand how the experience could have been better given the sizing issues you encountered. Thank you for recognizing our team's efforts and for sharing your experience with us. We value your feedback and will share your comments with our team.
Wendy, Kalispell, US ·