One worked, one did not
I installed the two tdbu cellular shades shortly after they arrived. Unfornately, one hung low on the left side in every position. I called and in response received an email on how to possibly correct the problem. Followed the instructions exactly. No go. The one still hung low @ 11/4 " on the left. I called CS again. They instructed me to take a picture and send it in direct. I did not hear back for 10 days. So, I called CS again and received an apology for overlooking my problem and that the shade would be remade and sent out to me. It took about one week. It came today and I installed it. Working perfectly. So they took care of the problem. I'm now happy with product despite their "overlook" they made it right.
Richard ·
