Good product, but......
I had two separate orders. The first arrived and three out of four items were correct but the fourth was a totally different material. I was asked to send a foto of the problem which I did. I called two days later inquiring about my order and was told they didn't have the foto. (I returned it to the same address from which the request was sent} I sent another foto which was received. In all it took a month from the original order to a resolution. The second part of my order was packed inadequately and was damaged in transit. It was also missing a crucial piece. A foto was requested and sent. A couple of weeks later the missing piece and one damaged piece were received. One damaged piece was not sent and two unwanted pieces were also included. I glued the broken end cap back together as I didn't want to go through the hassle anymore. Good product but customer service needs work. Hello, management.
Response from Blindster
Thanks for the feedback Mark, we truly appreciate meaningful comments such as these. I'm really sorry for the inconvenience you faced and we'll be sure to improve this process to make it easier during situations such as this. Thank you for being a great Blindster customer.
M P ·