Deluxe Light Filtering Double Cellular Shades Questions & Answers
What shoppers asked about it, answered by our team.
Customer Reviews (2,506)Customer Questions
379 questions · page 5 of 38
I didn’t receive installation instructions for the ez mount installation in my order. I don’t see them on your website. Can you email them to me.
Asked by Laura P ·
Hello Laura, we're sorry to hear that you didn't receive instructions with your order! A member of our customer service team has emailed them to the email address on file. Let us know if you have any further questions!
Answered by Blindster ·
Can the outside mount be fastened to a flat door surface?
Asked by Todd ·
Hello Todd, thank you for your question! The Deluxe Light Filtering Double Cellular Shades can be installed on a door. You'll want to make sure you have at least an 1 ½" of flat space. Let us know if you have any further questions!
Answered by Blindster ·
The white string on the unattached end of the roller bar of my double cell shade has come unwound from the white pole. It is still attached to the white plastic thing but has come off the pole. How do I roll it back on and attach it? Thank you in advance! Dee Dee
Asked by Dee D ·
Hello Dee Dee, we're sorry to hear about the issue with your shade. We recommend contacting our customer service at [email protected] or 1-888-256-8672, Mon-Fri 8a-5p CST for further assistance.
Answered by Blindster ·
Where is the information on the warranty for your cellular blinds?
Asked by Porscha ·
Hi Porscha, thank you for your question! You can see the details of policies here: https://www.blindster.com/policies. Let us know if you have any further questions!
Answered by Blindster ·
My shade (Deluxe Cordless) won't stay up anymore. Do you have any guidance to repair it?
Asked by Matt ·
Hi Matt, thank you for your question! We do have troubleshooting steps that may help rectify the issue. But to ensure we give you the correct information we recommend reaching out to customer service at [email protected] or 1-888-256-8672, Mon-Fri 8a-5p CST.
Answered by Blindster ·
I don’t see Canvas as a color option for this blind. But about one month ago I bought a similar blind with the canvas color. What happened?
Asked by Frank M ·
Hello Frank, thank you for your question! New colors were recently launched for the Deluxe Light Filtering Double Cellular Shades, but the Canvas color is still available. If you need assistance placing a new order please contact us at [email protected] or 1-888-256-8672, Mon-Fri 8a-5p CST.
Answered by Blindster ·
I need to mount the blind top rail to the side of the window frame, because it has a circular top frame. Do you have mounting hardware that allows the blind to be inside mounted to the vertical inside window frame?
Asked by Ken ·
Hello Ken, thank you for your question about the Deluxe Light Filtering Double Cellular Shades! The brackets for these shades will only allow you to top mount the shades as inside mounts. Let us know if you have any further questions!
Answered by Blindster ·
I am trying to choose top down bottom up. I want easy mount installation. I am not able to pick this and I want to know why.
Asked by Karen ·
Hello Karen, thank you for your question! We would need to know a few more details on what options were selected. Please feel free to contact our customer service at [email protected] or 1-888-256-8672, Mon-Fri 8a-5p CST for further assistance.
Answered by Blindster ·
Is there an option to have the continuous cord loop with the top down feature?
Asked by Cristy ·
Hi Cristy, thank you for your question! The continuous cord loop will allow you to lift the shade from the bottom. Only the SafeLock Cordless Top Down/Bottom Up and Battery Powered Motorized lift will offer top down bottom up options. Let us know if you have any further questions!
Answered by Blindster ·
is the backing same color, if yes, can it be changed to white so it can all look the same outside.
Asked by Barbara ·
Hello Barbara, thank you for your question! The back side of the Deluxe Light Filtering Double Cellular Shades is white towards the street for a neutral appearance from the outside. Let us know if you have any further questions!
Answered by Blindster ·