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What customers say about it, in their own words.
Questions & Answers (182)4.73
Based on 826 reviews
Summarized by AI from customer reviews
Customers appreciate the beautiful natural aesthetic and high-quality craftsmanship that adds a warm, sophisticated touch to any room while looking more expensive than the actual price. The perfect fit, accurate color matching, and smooth operation are frequently praised, along with the easy installation process. Users consistently describe their overall experience as delightful and highly recommend the product to others.
6 reviews with 1 stars · Clear filters
Very disappointing. Already starting the fray on the dides. Very difficult to install because very tight area to try to get a drill in. Would not order this again.
Response from Blindster
Hi Christine, I have sent you an email regarding your shade beginning to fray as we want to ensure you are satisfied with your order. I am very sorry about the inconvenience.
Christine S ·
Ordered the product and paid but no product.
Response from Blindster
I'm sorry that you didn't get your shades. The closeout shades are only available as long as the factory still has the fabric. I'm sorry that the fabric was no longer available. I do show we have cancelled your order and refunded your payment. We would be happy to send you new samples.
John ·
You ordered three of these . The first thing I noticed on two of them was the inconsistent color . We installed them about three months ago and they do look very nice in our living room . Two of the blinds are opened and closed on a regular basis . Ironically, these are the same two blinds which we have had trouble with . First problem, the blinds won't stay open on their own . I had to tie off the control cords to keep them open . Secondly, on three different occasions the control strings broke , or came loose from their attachment . Had to take the blinds down reroute the strings and reattach them . Third, again, problems with the control cords . The plastic pieces on the control cords where they come together and are contained within a 1 1/2 inch decorative piece of plastic . Each and every one of these plastic pieces have come apart and I had to either glue or tape them to keep the two halves from continuously separating . Needless to say , I am very disappointed what I paid for these blinds and the poor quality . Fortunately, I have been able to repair each problem on my own and not go through the hassle of returning them through warranty . As far as the discoloration , we were able to touch that up with some markers we bought . Be very careful when buying these blinds . If they are in the room where they need to go up and down every day . I would expect the same problems I have had . When I look at how they are put together , I can see why they are falling apart
Response from Blindster
I'm sorry you are having a problem with your shades. I will call you to get this resolved.
Mjbuck ·
I order bamboo blinds for my glass doors. The diameter of the top roller was bigger on one end than the other, causing the valance to be uneven. I have sent these back for inspection at the warehouse but told this is likely how they are made. I have been waiting for resolution and need blinds on my doors as soon as possible. I will be requesting a refund and ordering from another company due to poor customer service and lack of follow up. Also, due to poor product.
Response from Blindster
I'm sorry you are not happy with your bamboo shades. We have issued a fully credit for your shades.
Kristen ·
It look absolutely nothing like the color in the picture! I tried contacting customer service about this and they were extremely unhelpful. I had to return it and pay the return fee myself even though it was nothing like what I expected. I will never use this company again. I also returned the product weeks ago and still have not received my refund. Completely untrustworthy!
Response from Blindster
I'm sorry you were so unhappy with your shades. The color images on our website are 100% correct in color when viewed in the original image that is loaded onto our site. However, the monitor used on your end will greatly affect what the color looks like. That is why we offer free samples of all of our products. Our Satisfaction Guarantee does require that you pay to ship the blinds back to us. We have already paid for the shades and will receive not compensation back from the factory. All return blinds are donated to Habitat for Humanity. This policy is clearly stated on our website and we require that customers acknowledge that they have read our policies before placing an order. I apologize for the confusion. I show that we did receive your shades back and that the refund for your order was processed yesterday. You should see it on your credit card statement in a day or two.
Nlbruecker ·
ordered these last month - sent several emails and NO ONE ever gets back to me on where my order is. i thought i'd try blindster after reading all the good reviews (not quite sure if they are fake or not) but NEVER AGAIN - could've gotten them weeks earlier from my usual place Award Blinds..... gave all negatives because I STILL DON'T HAVE MY ORDER AND NO ONE GETS BACK TO ME
Beamer53219 ·
