We had an issue with one of the two shades we ordered not blocking light because it is strung wrong. We called and, in spite of believing shades could be replaced with little effort as your website claims, it has been a pain in the neck. We were told to send in pics, then waited a week to hear back, never heard back and then we finally called and was told we needed to also send a video telling us essentially that nothing had been done for a week. Still no one has reached out to us to make sure our issue had been resolved after telling us we would get confimation of that fact. We have yet to hear back as to what will be done to fix this problem, if we will get a new shade or a refund...since we have one working shade already from you, we obviously would like a new shade sent to match the one in the window. We also felt we were bothering people every time we called. This is unacceptable for a problem that was yours to begin with. We will not order from Blindster again.
Response from Blindster
Pam, we’re so sorry to hear about the issue you experienced with your blind and for the frustration along the way. We did offer both a remake and a refund to help make this right, but understand you chose not to move forward with either option at that time. If you’d like to reconnect with us, we’d be more than happy to assist you in getting a working blind or moving forward with the refund. We truly apologize again for the inconvenience and would love the opportunity to earn your business back.
Pam · Verified Buyer ·