Customer Reviews for Blindster

What Our Customers Say

120 reviews with 3 stars · Clear filters

• Company review

  I really like my top down bottom up cellular blinds. The mechanics are great it’s quiet when opening or closing. HOWEVER, the fabric is not very strong. Somehow within 2 weeks of having the blinds the fabric ripped in 2 separate places. I was able to glue it together but that really should not have happened.

  Response from Blindster

  Hi Nancy, we're sorry to hear about the fabric tearing on your new cellular shade. This is certainly not normal and isn't the experience we want for our customers. A member of our customer service team will be reaching out to you to assist with the issue and work toward a resolution.

  Nancy · Verified Buyer · August 18, 2026

• Company review

  I don’t think I received an order confirmation initially. I doubted that my order went through. I doubted the company was legitimate and feared phishing. Then after a few weeks, the blind was delivered. I like the blind, but not exactly what I wanted. Just hard to predict when shopping online. Overall, the product is fine; communication could improve.

  Response from Blindster

  Hi Barbara, thank you for your order and for taking the time to share your experience with us. We completely understand your concern about not receiving an order confirmation and wondering whether your order went through. We do send confirmation emails, although they can sometimes be filtered into spam or junk folders. We're sorry to hear the shade wasn't exactly what you were looking for. If you're still within the 60-day window, our 60-Day Satisfaction Guarantee gives us the opportunity to look into other options for you or, if you prefer, ultimately discuss a refund. We truly appreciate your honest feedback and want to make sure you know we're here to help. You can reach our customer service team at [email protected] or 1-888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST, if you'd like to explore your options.

  Barbara · Verified Buyer · August 17, 2026

• Company review

  Left side doesn’t open or close as much as right side 🙁 It seems to be doing a bit better with usage, and a gentle tug now and then. Easy install, pairing dissections not for the current unit so they took a bit more work.

  Response from Blindster

  Hi Michael, we're sorry your shade isn't operating as it should and apologize for the trouble you've experienced. We're glad to hear it's improving somewhat, but we want to make sure everything is working properly. A member of our customer service team will reach out to assist you further.

  Michael · Verified Buyer · August 17, 2026

• Company review

  I like the blind. I actually bought it for my mom's bathroom. It works well. I will say it was pricy. Last time I bought the exact same one 4 years ago it was literally 1/3 the price. Not sure if it is worth that much money, but I bought the Warrenty this time.

  Response from Blindster

  Hi Cheryl, thank you for your honest feedback! We understand how surprising it can be to see a price difference from an order placed several years ago. Since your previous purchase, we have had some price increases, and we may also have been offering a different discount at the time of your original order. The Accident Protection Plan you purchased this time is also an additional cost. We also offer a 30-Day Price Match Guarantee,so if you see a great discount being offered on the shade you purchased within that timeframe, we'll be happy to credit you the difference.

  Cheryl · Verified Buyer · August 15, 2026

• Company review

  I got a blind for my front room that is great I got one in my bedroom it only goes up about 8 inches blinds are good but the up and down is not good.

  Response from Blindster

  Hi Marvin, we're sorry to hear that your bedroom blind is not operating properly. We understand how frustrating this can be, and this is certainly not what we want for you. A member of our customer service team will contact you in a separate email to help address the issue.

  Marvin · Verified Buyer · August 15, 2026

• Company review

  I was about to say great! but I found a tear this morning will be contacting customer service! Im not happy

  Response from Blindster

  Hi Donna, we're sorry to hear about the issue with your shade and understand how disappointing it must have been to find a tear. We're happy to see that our customer service team was able to assist you with a replacement. We hope your new shade arrives in perfect condition and provides the experience you expected.

  Donna · Verified Buyer · August 14, 2026

• Company review

  disappointed in color choices. Ten years ago when I bought numerous blinds from you, your color selection was more varied. Am unhappy with the cordless mechanism. Sometimes can adjust height of blind without pressing handle release; at other times it's difficult to press properly, especially when windows are very tall and one wants to lower from full height. I thought I could use a "reacher" but mechanism doesn't work that way, so I have to get a step stool just to lower blind. VERY INCOVENIENT! Finally, blind often does not end up straight with left or right being higher than the opposite side.

  Response from Blindster

  Hi Hadassa, thank you for taking the time to share such detailed feedback. We’re sorry to hear that the available color selection and cordless mechanism did not meet your expectations, especially after having a positive experience with us in the past. We’re also sorry to hear that the shade does not always raise or lower evenly. A member of our customer service team will reach out to you directly to see how we can assist. We truly appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we can improve.

  Hadassa · Verified Buyer · August 10, 2026

• Company review

  Bit disappointed at the shade

  Response from Blindster

  Hi Branden, we're sorry to hear you’re disappointed with the shade. We’d like to help. Could you share a bit more about what isn’t meeting your expectations (color, shade, fit, etc.) and, if possible, some photos? A member of our team will review and assist further.

  Branden · Verified Buyer · August 4, 2026

• Company review

  The blind is of good quality and the right size but it came with the wrong instructions!! After hours of frustration, I finally figured out that the instructions were for a completely different blind. I was able to finally install it by downloading instructions for the correct one but I will never buy one from you again!

  Response from Blindster

  Hi Shelly, thank you for sharing your feedback. We're glad to hear that your shade arrived in the correct size and that you’re happy with the quality, but we sincerely apologize for the frustration caused by receiving the installation instructions. We understand how much time and effort this added to the installation process. A member of our customer service team will be reach out to learn more about what happened and discuss your experience further.

  Shelly · Verified Buyer · August 3, 2026

• Company review

  It may be a few months yet before we can install them. We’re remodeling and trim work is going up last. What is the warranty ? If we’d have to return them this fall for some reason.

  Response from Blindster

  Hi Laura, thank you for your order as well as your question! Under our 60 Day Satisfaction Guarantee, If for any reason you're not completely satisfied with your new blinds, shades, or shutters, just reach out to us within 60 days of product delivery and we promise to work with you to find a solution that meets your needs. If we're unable to make you happy, we will assist you with returning your order for an exchange or refund. Please note that all of our products are custom-made and cannot be resold to other customers, which is why we donate all returns to charity. For this reason, the maximum refund allowed under this guarantee is $500. The $500 maximum refund is applicable to the same person, household, or address, within any 12-month period. You can read more about our policies here: https://www.blindster.com/policies. Feel free to contact us at [email protected] or 888-256-8672, Mon-Fri 8a-5p CST if you have an additional questions or concerns.

  Laura · Verified Buyer · August 2, 2026

• Company review

  We have previously purchased the blinds with cord controls to raise/lower and tilt and prefer that option rather than the wand to open or close the blinds and the hand lower or raise the blinds.

  Response from Blindster

  Hi Katherine, thank you for your continued business and for taking the time to share your feedback. We appreciate you letting us know about your preferred lift style. Since 2024, corded window treatments are no longer manufactured due to industry-wide child safety regulations. If you’d like to explore other available options, please don’t hesitate to reach out. Our customer service team would be happy to discuss alternatives and help you find a product that better fits your preferences. Feel free to contact us at [email protected] or give us a call at 1-888-256-8672 (Mon–Fri, 8a–5p CST). We're always happy to help!

  Katherine · Verified Buyer · July 21, 2026

• Company review

  Blinds were good except for the cheap plastic pulls. Already had o replace 2 of 4. It wouyld be better to inlcude a higher quality pull.

  Response from Blindster

  Hi Rick, thank you for sharing your feedback. We're sorry to hear you've experienced issues with the pulls on your shades, as this is not something we commonly hear. A member of our customer service team will be reaching out to you to learn more and provide further assistance.

  Rick · Verified Buyer · July 10, 2026