Customer Reviews for Blindster

What Our Customers Say

47 reviews with 2 stars · Clear filters

• Company review

  I have a Robles with the blind you shipped me and now you send me PARTS to replace this part!!! I am not a mechanic and I did not spend this kind of money to be a repair technician.

  Response from Blindster

  Hi Mike, we sincerely apologize for the issue with your shade and understand how frustrating this can be. As an online company specializing in DIY window treatments, we unfortunately do not have technicians available to send out for repairs or installations. That said, if you need any assistance replacing the tension device, our team would be more than happy to walk you through the process and provide any support we can. Thank you for your patience, and please don’t hesitate to reach out if we can help further.

  Mike · Verified Buyer · May 8, 2026

• Company review

  Not great. Cord appears to be too short. Blind will not lower fully without double bead going through tensioner. Transition of double bead through tensioner is clunky and likely detrimental to longevity.

  Response from Blindster

  Hi Al, we’re sorry to hear about the issue with your shade and understand how frustrating that must be. This is not the experience we want for our customers. A member of our customer service team will be reaching out to you in a separate email shortly to take a closer look and help get this resolved.

  Al · Verified Buyer · May 1, 2026

• Company review

  Your customer service team is not responding to my emails. I received the blinds that I ordered a week ago Monday. When I started installing them on Friday, the first blind had all the parts in the carton. When I started installing the second blind, I found that all the screws were missing. I stopped and then checked the other three cartons and found that they were missing items as well. I did not use the fourth bracket for three of the blinds so I was able to install three of them and used the left over screws for the fourth blind but I do not have the finger tabs for it. I called the 800 number on the instructions but was informed the I needed to contact Blindster first before the replacement items can be shipped to me. I called you customer service on Monday and after 10 minutes waiting a recording came on saying I had to email customer service. I did so right away and received an email acknowledging my me. When I did not here back from customer service by yesterday, I emailed again but still no reply. Now today I received an email asking to rate and write a review. When will you send me the rest of the items I need to begin using the last blind.

  Response from Blindster

  Neal, we sincerely apologize for the missing parts in your order as well as the frustration caused by the delay in our response. We completely understand how disappointing it is to be ready for installation only to find necessary items missing, and we’re very sorry for the inconvenience. We’re glad to let you know that the replacement handles shipped out today, and we appreciate your patience while we worked to get this resolved for you. Thank you for bringing this to our attention, and we truly appreciate the opportunity to make this right.

  Neal · Verified Buyer · April 30, 2026

• Company review

  The blinds are very nice, but the installation instructions both on paper and your video are almost worthless.

  Response from Blindster

  Hello Larry, thanks so much for your feedback. We really appreciate you taking the time to share it. I’m glad to hear you’re happy with the blinds themselves, but I’m sorry the installation instructions missed the mark. We’re actually in the middle of a full update to both our printed guides and videos to make them clearer and more helpful, so your input comes at the perfect time. If you ever need a hand during installation, our team is always happy to walk you through it step by step.

  Larry · Verified Buyer · April 30, 2026

• Company review

  I ordered a simple 1" aluminum blind kit for a small kitchen window. I figured for $180.00 I would get some really good quality blinds. I DID NOT. I got a blind kit worth maybe $60 - $80, but I paid $180 for them. The hardware is cheap. They did not even include any screws. I had to find my own hardware screws. Other blinds I have bought included a cover piece for the top head piece, this kit had nothing. The lift up mechanism is OK, but nowhere near worth the money I paid. BASICALLY, THE BLINDS I GOT WERE A RIP OFF.

  Response from Blindster

  Hello Richard, I’m sorry to hear you’re disappointed with your order and that it didn’t meet expectations. Your feedback is important to us, and we’d really like the chance to make things right. We’ll be sending you a separate email shortly.

  Richard · Verified Buyer · April 13, 2026

• Company review

  I ordered the no tools shade. The brackets ripped off taking part of the wall with it. Now I have to return the item at my cost. I should not have to pay to return an item that damaged my walls especially not at my cost. If you truly believe in the product you should cover all costs

  Justin · Verified Buyer · April 6, 2026

• Company review

  The width and height of the shade are reversed. Will not fit the window

  Response from Blindster

  Hi Kathy, we’re very sorry to hear that your shade doesn’t fit. If the sizing issue was due to an error on our end, we’ll absolutely make it right. If the incorrect size was ordered, no worries—your shade can still be remade under our Fit or Free Guarantee. We’ll be reaching out to you in a separate email shortly to help get this resolved!

  Kathy · Verified Buyer · April 4, 2026

• Company review

  Blindster strings fail after three years. for the price, this is not a sustainable product.

  Micke · Verified Buyer · March 16, 2026

• Company review

  The blinds are nice, but 6 of 7 valances do not match the blinds. I brought this up to your support department. The first request for new valances was refused and thrown back to me. I am still waiting on a response to my second request.

  Diane · Verified Buyer · March 7, 2026

• Company review

  Communication was great until the bill was paid. Before I ordered, messages were received after hours and on the weekend, but after, only during business hours. I had to ask questions more than once to actually get an answer a couple of times. Very frustrating to have blinds “in production” for 2 full weeks before I was notified by email at 4:30 pm on a Friday afternoon that the fabric was on back order. I was given the option to change the fabric, but because it was so late in the day, I didn’t not see the email until after closing hours which was no help. Thankfully the blinds arrived and look great.

  Tammy · Verified Buyer · March 5, 2026

• Company review

  While the customer service is very good the functional quality of the Levelor Roller Shades product received is VERY DISAPPOINTING - looked great until they were hung and now they don't stay up and are very difficult to roll up - highly disappointed

  Rose · Verified Buyer · January 29, 2026

• Company review

    Both longer blinds are good. But, The one shorter blind is wrong side out. Not attractive at all. Attaching photos  Hoping to do more windows but ?

  Response from Blindster

  Hi Caryl, thank you for sharing your feedback and photos. Upon reviewing your order, we see that the smaller shade was ordered with a reverse roll, which is why it looks different from the others. A member of our customer service team has reached out to you to assist with a replacement under our Satisfaction Guarantee. We look forward to assisting you with a replacement and hope to help with your future windows as well.

  Caryl · Verified Buyer · December 31, 2025