Customer Reviews for Blindster

What Our Customers Say

47 reviews with 2 stars · Clear filters

• Company review

  I like the color and material. The workmanship is poor. You had the exact measurements of my windows. I even called to confirm the you do not cut anything from the height/length of the window, yet the large window shade does not reach the bottom. The small one barely gets there. I am sending photos to show why I am disappointed. They were installed by somone who does this daily for a company who sells draperies and blinds, so I know they are hung properly. It seems they are just not cut correctly. This has been a great disappointment to have spent so much money on the shades and installation only to have them not fit the windows.

  Response from Blindster

  Hi Cynthia, thank you for taking the time to share your experience. We're sorry to hear that the shades you received are not fitting as expected. We appreciate you providing details about the installation and measurements, and a member of our customer service team will be contacting you to review the issue and assist you further.

  Cynthia · Verified Buyer · July 31, 2026

• Company review

  I am on my FOURTH Try to get my one Roman shade correct.:-( I am still waiting for the fourth one to come in. It’s almost been two months since I first ordered. Needless to say, it is very disappointing.

  Response from Blindster

  Hi Tracie, we're so sorry for the issues you've experienced with your order. We understand your disappointment and are sorry for the repeated issues with receiving the correct product. We reviewed your order and see that your most recent remake was delivered a few days ago. One of our customer service team members will be contacting you separately by email to follow up and confirm that the remake arrived correctly and meets your expectations. We appreciate your patience throughout this process and apologize again for the inconvenience.

  Tracie · Verified Buyer · July 29, 2026

• Company review

  Ugly and cheaply made

  Response from Blindster

  Thank you for your order and for sharing your feedback. We're sorry to hear that the product did not meet your expectations. A member of our customer service team will be reaching out to you shortly to learn more about your concerns and assist you further.

  Zack · Verified Buyer · July 17, 2026

• Company review

  Blind still has not arrived. No status provided by Blindster.

  Response from Blindster

  Hi Mike, thank you for your order and for taking the time to leave your feedback. We’re sorry to hear you had concerns about the delivery status of your blind. After reviewing your order, we do see that it was delivered on June 23. A member of our customer service team will be reaching out to you to further assist. We appreciate the opportunity to look into this for you.

  Mike · Verified Buyer · July 10, 2026

• Company review

  I am not at all impressed with these blinds for the price I paid.

  Response from Blindster

  Hi Jolynne, we're sorry to hear your blinds haven't met your expectations. Our customer service team will be in touch soon to learn more about your experience and work toward a resolution.

  Jolynne · Verified Buyer · July 6, 2026

• Company review

  Little dissapointed on the blinds. Ordering was a little confusing as I thought the "super value" were the lower end blinds. So I ordred the normal "Cordless" thinking they were a better product. The "corderless" version of the blinds have larger brackets and do not open level/even. I wish I would of done more research before ordering, but hopefully this helps someone else.

  Response from Blindster

  Hi Matt, we’re sorry that your blinds did not meet your expectations and that the ordering process was confusing. We apologize for any frustration this caused. A member of our customer service team will be reaching out to you in a separate email shortly to learn more and and assist you further.

  Matt · Verified Buyer · July 1, 2026

• Company review

  Ordered the shades on 5/6 and the expectation given was 5-7 days for delivery (Order #7978756). Recieved the shades on 5/22. Each of the shades was missing a bracket and one of the end pieces had been broken. Emailed on 5/23 noting the issues and then called on 5/27 to reiterate since I hadn't received a response. Today (6/1) I received two different brackets in the mail (neither match the type of bracket needed to hang the shades). Sent another email back to customer service and I'm waiting for a response. The shades themselves seem to be of decent quality. For the price paid however, I'm dissapointed that this project has been delayed for such a long period of time due to errors and lack of attention to detail. I'd be hesitant to recommend Blindster going forward.

  Response from Blindster

  Hi Brian, we’re very sorry for the issues you’ve experienced with your order, including the missing brackets, and the incorrect replacement parts you received. We also apologize for the frustration caused by the lack of timely resolution. This is certainly not the experience we want for our customers. A member of our customer service team will be reaching out to you shortly to review everything and ensure you have everything you need.

  Brian · Verified Buyer · June 1, 2026

• Company review

  I ordered 3 shutters. Two have shutter doors that are made to large to fit inside the z frame. The outter Z frame fits fine inside the window so the measurements are fine. Its been a long time and not feedback from the support case I sent in.

  Response from Blindster

  Hi Glen, we’re very sorry for the delayed response and for the trouble you’re having with your shutters. The panel issue you described is certainly not the experience we want for our customers. A member of our customer service team will be reaching out to you shortly via a separate email to assist further and work toward a solution.

  Glen · Verified Buyer · May 30, 2026

• Company review

  Fit or free. Guaranteed to fit. This statement is misleading. The product is not free if it doesn't fit. I am very disappointed with their customer service.

  Response from Blindster

  Shirley, thank you for taking the time to share your concerns. We’re sorry for any misunderstanding regarding our Fit or Free Guarantee. This policy is intended to give customers peace of mind—if the window treatments don’t fit within 60 days of delivery, we will remake them in the correct size at no charge. Customers are responsible only for a $20 shipping fee per product, and any price difference if the new size is higher. This is limited to 3 blinds/shades per order. We do see that your remakes have been processed. Please don’t hesitate to reach out if you need anything further—we’re always happy to help.

  Shirley · Verified Buyer · May 23, 2026

• Company review

  My rating may chage if this issue is resolved. At the current time I am in the middle of trying to get the item that I ordered. I requested a "Lemon Drop" colored blind (WHICH WAS CHOSEN AFTER I RECEIVED A SAMPLE OF THAT COLOR) but recieved one that had a gray tinge, rather than yellow, and it does not match my wall at all. I sent pictures of the difference between the 2 colors but your 'production team' determined that I received the correct product and that "There can naturally be a slight dye lot variation between the sample material and the finished shade, so the shade may not be an exact match to the sample." That might make sense if it were a different shade of yellow, but I received a shade without any yellow tint whatsoever. It is gray. Customer service rep Fabiola has passed me on to Christa who has re-sent iot to the 'production team' and I am hoping for a resolution. I ordered from Blindster several years ago, spending almost $900 and was completely satisfied. We have just moved and I have many more windows to get covered but I also know there are other options. (Blinds.com, etc.) I'm frustrated with the "If for any reason you're not completely satisfied with your new blinds, shades, or shutters, we promise to work with you to find a solution that meets your needs. If we're unable to make you happy, we will assist you with returning your order for an exchange or refund." and I'm hoping that if I need to return it for a refund I will not have to pay shipping costs to return an item that I did not request.

  Response from Blindster

  Hi Jeanne, we sincerely apologize for the frustration and disappointment caused by the color of the shade you received. We understand how important it is for the finished product to match both the sample and your expectations. After reviewing your order, we see that a remake has been processed and is currently on its way to you, and is expected to be delivered within the next few days. We appreciate the opportunity to correct this mistake and make things right.

  Jeanne · Verified Buyer · May 23, 2026

• Company review

  One blind is slightly tweaked and one blind is missing the pull up/down tabs!

  Response from Blindster

  Hi Valerie, thank you for your feedback. We're sorry to hear about the issues with your blinds. We can confirm that replacement handles have been requested for the missing handles, and a member of our customer service team has already reached out with troubleshooting information to assist further. We appreciate your patience and the opportunity to help make this right.

  Valerie · Verified Buyer · May 22, 2026

• Company review

  Missing screws and fastners to install. No ancors for the tension device. Button broken on cord anchor. Blind doesn't really block out the light. The measurements for the blind was correct. No problem with that , but the gaps on the sides, top and bottom still have a lot of light comes through. One has to improvise with strategies to block out the light... which is the reason I spend all the money for a "black-out" blind to begin with. Over priced.

  Response from Blindster

  Hi Dean, we're sorry to hear about the issues you experienced and apologize that your order did not meet expectations. We understand your concerns regarding the gaps and want to help. We offer remake options that may improve light coverage, and a member of our customer service team will contact you separately to discuss options and assist further.

  Dean · Verified Buyer · May 21, 2026