Your website asks for the size of the blind but does not warn that you decide to make the blinds 1" shorter.
I ordered what I needed taking into consideration the allowance for the brackets but you took 1/2" off my request, my blinds are short. Also one blind was damaged and there were too few clips for the valances.
I called you on these issues and was told that the 1/2" reduction was noted in the fine print lower down. It neede to be up where you ask for size!!! I was asked to pay $30 for replacements and to take pictures of the damage.
Your respose did not live up to your radio advertizsing of "complete satisfaction".
I finally got the clips in the mail.
Response from Blindster
I'm sorry you did not find our measuring instructions clear. Our instructions do state that you should use the window opening width (smallest of the width measurements at the top, middle & bottom of the window) when ordering inside mount blinds. All factories that make window coverings for us (and all factories that I am aware of in the United States) take a width deduction when making blinds/shades to be mounted inside the window. For horizontal blinds the normal deduction is 1/2 inch.
We can remake the damaged blind at no charge but we will need a photo to send to the factory. FedEx will not honor a damage claim without photographic proof. However, the factory will not remake a blind at a new size for no charge.
I will contact you directly to see if you want to get a new blind under our Fit or Free Policy. Or you can return the blinds for a refund of the cost of the blinds under our Satisfaction Guarantee. Thank you for your understanding.