Great product but poor installation instructions
We like the shade very much but the motorized shade instructions are confusing, poorly organized and misleading. I am an engineer and used to technical documents, and I don't have trouble with reading instructions if they are readable. Yours could be much better if you put yourself in the shoes of someone who has never seen your product. Maybe after someone has put up 5 or10 of these it gets easier? If you don't want to do it in the printed instructions maybe you could put it up on your website? I looked for that and didn't find any useful information. It looked to me that you don't have some of the basic instructions needed. You could have much clearer explanations and instructions and that you should rewrite them. Or at least put a section on your website to aid someone trying to understand basic installation. You have very little about how to get the actual operation of the curtain to start. You don't even say that you have to use the remote control unit. Also the remote you sent us is not the one in the instructions, so the basic instructions were hard to understand and interpret. Lastly you said in the instructions that the operation channel would be marked on the package. but all that I found was" L1-0845 " written on the remote control box and I didn't know how to read that as channel 1 so I had to try all of them. In the end I realized that using an iPhone to control the curtain is not necessary and it should be stated that way. I couldn't even get it to travel for the longest time trying to install an app on the iPhone. By the time I stumbled into getting it to just go up and down with the remote I didn't care at all about connecting it to my iPhone. That is a frill just like our refrigerator that has wifi connectivity. What for?
- Value of Product
- 5 out of 5
- Quality of Product
- 5 out of 5
- Ease of Installation
- 1 out of 5
Response from Blindster
Hi Stephen, thank you for taking the time to share such detailed feedback. We sincerely apologize for the confusion and frustration you experienced during the installation and setup of your motorized shade. We understand how frustrating it can be when the instructions aren’t clear, especially when the remote you received differs from what’s shown in the instructions. Your feedback is incredibly helpful, and we appreciate you pointing out these areas where our instructions could be improved. We’re glad you were ultimately able to get the shade operating with the remote, and please know that we’re always here to help if you have any questions or run into any issues. We truly appreciate your feedback and hope we can provide a smoother experience in the future.
Stephen, Newport, US ·