Lack of brackets
Ordered shade finally received it and it contained no mounting brackets? Even though the package was marked as having them. Called customer service and they told us they would send them right away! When we received the package it only contained one of the two brackets, called again and was told they were coming separately! Waited a week called customer service again and they said I received them? I had to explain again that we received only one. Hopefully they can get us the right brackets soon.
- Value of Product
- 3 out of 5
- Quality of Product
- 1 out of 5
- Ease of Installation
- 1 out of 5
Response from Blindster
Hi Mike, we’re very sorry to hear about your experience and apologize for the inconvenience with your missing mounting bracket. We also apologize that after contacting us, only one bracket was received and additional follow-up was needed to resolve the issue. We understand how disappointing it is to be ready to install your shade and experience these delays. We can confirm that the missing bracket has now shipped and should be arriving soon. Thank you for your patience, and we hope to provide you with a much smoother experience in the future.
Mike, Burlington, US ·