I placed an order for shades and was told that they would arrive between certain dates. I was notified when the order went into production and then when it was shipped. However, FedEx was told that the shipping label was created but it took five days for them to receive the product. By the time FedEx received the product, we were already at the end of the promised dates for delivery. We received the product three days after the furthest date promised. The shades are great but the process needs improvement. We havw ordered many products from Blindster and this was the first time we had a problem with shipping. I will consider it an anomally and will be cautious if we ever need to order more blinds - but right now our whole house has Blindster curtains and shades.
- Value of Product
- 5 out of 5
- Quality of Product
- 5 out of 5
- Ease of Installation
- 5 out of 5
Response from Blindster
Dwight, thank you for sharing your experience and for being a loyal Blindster customer! We’re glad you’re enjoying your shades, and we apologize for the confusion with shipping. The dates provided on our site and emails are estimates for when an order will ship from our facility, while FedEx provides the scheduled delivery date once they begin scanning the package through their network. We understand how this may have caused frustration and value your patience. If you need anything else or have further questions, our customer service team is always here to help.