Shades are nice but the brackets stink.
I received my Levolor honeycomb shades within a couple weeks of ordering. Dimensions/color was as ordered. But installation was a bear. The claim that they just "click into place" couldn't be further from the truth. The instructions lack detailed pictures to show exactly how the shades fit into the brackets, like exactly what has to catch? The bracket in the levolor videos also doesn't match the current bracket that is shipped with product. Between two bedroom windows, I spent four and a half hours wrestling with the shades and adjusting the brackets with small screw adjustments. I was finally able to get them to stay in place but I'm not confident they will hold. What good is a nice shade if the installation process stinks. This is a known weak link in the product for years apparently according to online comments and yet still not fixed? Blindster offers "local" contractors that will install for a fee (minimum $100, maybe more from some) but for something like this, it should be simple DIY for the price paid. I am handy and this was a ridiculously and unnecessarily frustrating experience. Also when I was filling out survey questions by selecting squares on a scale of Poor to Excellent or Difficult to Easy on the Value, Quality, and Ease of Installation - the buttons are refusing to accept what I'm clicking. Like it's rigged to give good feedback.
- Value of Product
- 4 out of 5
- Quality of Product
- 4 out of 5
- Ease of Installation
- 1 out of 5
Response from Blindster
Hi Karin, thank you for sharing your experience with the LEVOLOR Blackout Single Cellular Shades. We’re glad to hear that the dimensions and color were correct, but we’re truly sorry to learn about the difficulties you faced during installation. It’s understandable that the lack of clear instructions and matching brackets added to your frustration. Your feedback regarding the installation process is invaluable, and we will pass it along to our team for consideration. We appreciate your patience and understanding, and we’re here to assist you further should you have any additional questions or concerns. Thank you again for your feedback and for giving us the chance to improve.
Karin, Louisville, US ·