The product broke within the first few uses. Seems the blind was too heavy for the mechanism. Its now trash. We would appreciate a refund.
Henry · Verified Buyer ·
Customer Reviews for Blindster
At Blindster, we take pride in helping our customers transform their homes with high-quality custom blinds, shades, and shutters backed by exceptional customer service.
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We want customers for life”
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Where Genuine Design Meets Everyday Living
In Their Own Words
Real windows, in real homes, filmed by our customers
The product is truly beautiful! The instructions really need to be more detailed and comprehensive, and instead of illustrations, actual photos of the parts would be more helpful. The parts of the tension device should be identified. I had to use Google and ChatGPT to know where the plunger is and to ensure the accuracy of the instructions.
Sonia q · Deluxe Light Filtering Zebra Dual Shades
Awesomeness
Jan · Deluxe Light Filtering Zebra Dual Shades
I ordered 4 no tools cellular shades for a sunroom. Each window was a different size but Blindster instructions for measuring were easy to follow. The shades arrived in about a week and were very easy to install. They fit perfectly! They look great, help to shade the room from the morning to midday sun, but still let in plenty of light. I am very pleased with the product quality, ease of installation, and the entire experience.
Beth · No Tools Cordless Light Filtering Single Cellular Shades
Why Customers Trust Blindster
Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:
- Affordable custom blinds without compromising quality
- Easy-to-follow measuring and installation guides
- Fast, reliable shipping and responsive support
- Free samples to help you choose the right style and color
- 100% Satisfaction Guarantee and Fit-or-Free policy
Don’t just take our word for it—see what real customers have to say!
4.61
Based on 2,103 reviews
What Our Customers Say
49 reviews with 1 stars · Clear filters
- Company review
- Company review
Didn't do so well. The string on the r/ side of the blind snapped or came loose and refuses to lift completely.
Response from Blindster
Hi Adrian, we’re sorry to hear the string on the right side isn’t working properly. We understand that must be frustrating. A member of our customer service team will be in touch to assist you further. Thank you for giving us the opportunity to help!
Adrian · Verified Buyer ·
- Company review
The shade has been installed for less than 3 weeks and it already tore. See attached picture.
Response from Blindster
Hi Jason, we're sorry to hear your shade has torn so soon after installation. We understand how frustrating this must be. We can confirm that a replacement has been requested under warranty, and we appreciate you bringing this issue to our attention.
Jason · Verified Buyer ·
- Company review
Very disappointed in the blinds we ordered. Ordered top down bottom up and received only bottom up. When I called, I was told top down bottom up does not come in that size. If we had been told up front, we would not have ordered these blinds. Also, I believed these blinds would be fabric -not vinyl lined fabric. They cheapen the look of my newly remodeled kitchen.
Response from Blindster
Hi Vernon, we're sorry for the confusion and disappointment with your order. We understand how frustrating it must be to receive shades that don't have the lift style you expected, especially after completing a kitchen remodel. The Roman shades you ordered can only be made with the top-down/bottom-up option when the width is greater than 28 1/8 inches. We're sorry if this limitation was overlooked or wasn't clear while you were placing your order. We also regret that the fabric didn't meet your expectations. If you'd like to explore what options may be available, please reach out to us at [email protected] or 1-888-256-8672, Monday through Friday, 8 a.m. to 5 p.m. CST. We're happy to help!
Vernon · Verified Buyer ·
- Company review
Blinds were cut too short....not the specifications I ordered. Called to complain and had to pay about $100 more to get correct size. On top of that, the customer service/order desk person just couldn't get through their head what I was saying. I stated over and over again that I was giving them the EXACT WIDTH...DO NOT make any adjustments/ cuts. The REORDERED BLINDS CAME LONGER than specified but luckily fit into mounting brackets. I would not recommend Blindster to anyone.
Response from Blindster
Hi Scott, we're very sorry to hear about your experience with your orders and the frustration you encountered when trying to resolve the sizing issue. We understand how disappointing it must have been to receive blinds that didn't meet your specifications and then have difficulty communicating your concerns to our team. This is not the experience we want our customers to have. A member of our customer service team will reach out to you to assist you further. We appreciate you bringing this to our attention.
Scott · Verified Buyer ·
- Company review
I am not all all happy with this purchase. I have not been able to call Blindster to discuss this problem yet but I will be reaching out. The blinds look very cheap. I have these type blinds in very window of my home. All of them hang straight and do not bow in the middle like this one does. I have ordered them mostly from Home Depot but at different times and different brands. None of them look like this blind I ordered from Blindster. It looks like a cheap plastic blind. It certainly wasnt cheap.
Response from Blindster
Hi Patrice, thank you for sharing your feedback. I'm sorry the blind didn't meet your expectations, particularly regarding its appearance. We want you to feel confident in your purchase and are sorry this hasn't been your experience. A member of our customer service team will reach out to you to discuss your concerns and provide further assistance. Thank you for bringing this to our attention!
Patrice · Verified Buyer ·
- Company review
low quailty for the price , I was making a small adjustment on the blind and ripped to edge with a light touch/ slip of my finger
Response from Blindster
Hi Jeffrey, we’re very sorry to hear about the issue with your shade and that the material was damaged while you were making a small adjustment. We understand how frustrating that must have been. A member of our customer service team will reach out to you separately to provide further assistance.
Jeffrey · Verified Buyer ·
- Company review
Blind was to short. Ordered a 56.5 and it was barely 56.5 with mounting pins and all. I need the actual blind to be 56.5.
Response from Blindster
Hi Norman, we’re sorry to hear that the shade you received wasn’t the size you were expecting. We understand your concern about needing the actual shade itself to be 56.5" wide. One of our customer service team members will be reaching out to you in a separate email to review the measurements and discuss the remake options with you. We appreciate you giving us the opportunity to look into this and help get your shade to the size you need!
Norman · Verified Buyer ·
- Company review
Worst blind I ever could have imagined. It won’t roll up, the fabric looks and feel plastic, the case is total plastic, and when I opened the box, pieces of taped together metal fell out amd broke apart. TOTAL JUNK!
Response from Blindster
Hi George, we’re sorry to hear that you’re so disappointed with your shade. It certainly sounds like there are several issues that need to be addressed, and we appreciate you taking the time to let us know what happened, particularly regarding the blind not rolling up and the damaged pieces you found when opening the box. A member of our customer service team will be reaching out to you in a separate email to learn more about what happened and assist with resolving these concerns. We appreciate you bringing this to our attention, and we hope to have the opportunity to make this right.
George · Verified Buyer ·
- Company review
Didn't deduct on all blinds. It has been a week but no response yet
Response from Blindster
Hi Jignesh, we sincerely apologize for the issue with your shades and for the delay in our response. We appreciate your patience while waiting for assistance. A member of our customer service team will be reaching out to you in a separate email to help address the issue and assist you further. Thank you for bringing this to our attention!
Jignesh · Verified Buyer ·
- Company review
Measured and ordered 42 wide by 40 long and what arrived was 45 wide by 42 long. Didn’t know inches would be added? Can’t figure out how to mount because now it won’t work as an inside mount . Ughhhh…and for almost 200 dollars, can’t use!
Response from Blindster
Thank you for your order, Colleen, and we’re sorry for the frustration this has caused. We reviewed your order and can confirm that the shade was made to the 45" x 42" measurements submitted with the order. That said, we certainly want to help get this resolved for you. We can assist with a remake under our Fit or Free Guarantee so you can get a shade that works for your window. A member of our customer service team will be reaching out to you in a separate email with more information and to help with the next steps.
Colleen · Verified Buyer ·
- Company review
Despite accurate measurements, the blinds were too short.
Response from Blindster
Hi Philip, we’re sorry to hear the shades did not fit as expected. We understand how frustrating that can be after taking accurate measurements. A member of our customer service team would be happy to review your order and measurements to determine what may have happened and discuss the options available to help resolve the issue. Thank you for bringing this to our attention.
Philip · Verified Buyer ·