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The product is truly beautiful! The instructions really need to be more detailed and comprehensive, and instead of illustrations, actual photos of the parts would be more helpful. The parts of the tension device should be identified. I had to use Google and ChatGPT to know where the plunger is and to ensure the accuracy of the instructions.
Sonia q · Deluxe Light Filtering Zebra Dual Shades
Awesomeness
Jan · Deluxe Light Filtering Zebra Dual Shades
I ordered 4 no tools cellular shades for a sunroom. Each window was a different size but Blindster instructions for measuring were easy to follow. The shades arrived in about a week and were very easy to install. They fit perfectly! They look great, help to shade the room from the morning to midday sun, but still let in plenty of light. I am very pleased with the product quality, ease of installation, and the entire experience.
Beth · No Tools Cordless Light Filtering Single Cellular Shades
Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:
Don’t just take our word for it—see what real customers have to say!
4.61
Based on 2,103 reviews
49 reviews with 1 stars · Clear filters
Light blocker was measured per instructions but not adjusted. Had to remove end cap to fit. Pully system design stinks with a "brake" that requires 3 hands. The Hunter Douglas design is better. The verticles came with terrible installation instructions and pictures. No mention that the outside mount installation needs to be off the wall for the vanes to rotate. My initial negative comments/review was ignored. I was left to figure it out.
John · Verified Buyer ·
Poor quality blinds and awful customer service.
Ruth · Verified Buyer ·
We cannot get two of our blinds to stick. Have tried everything! I am so disappointed.
Vickie · Verified Buyer ·
Ordered seven blinds two of them will not roll up anymore brand new out the box. The absolute worst I should just order them from Lowe’s..
Response from Blindster
Thank you for your feedback, Javier, and we sincerely apologize for the issues you’ve encountered with your new shades. Our customer service team has already contacted you via a separate email and will work with you to make things right.
Javier · Verified Buyer ·
Still never received the missing parts you said you would send almost 1 month ago. Please contact me and confirm when you ship
Response from Blindster
Hi John, we’re sorry to hear about the delay and understand your frustration. Our records show that parts were ordered on March 18th, but we want to be sure everything you need has been accounted for. We’ll be following up with you in a separate email shortly to review the details and confirm the status of the parts you requested.
John · Verified Buyer ·
Blinds are cheap wuality
Charles · Verified Buyer ·
Blind, neither retracts nor releases smoothly. Half the time I have to roll the blind up at the top. Would have been helpful to have longer brackets to attach. Makes it extremely difficult to install in tight places, like the inside top of the window frame.
Cheryl · Verified Buyer ·
blinds look great and fit was perfect but bracket sent made install too tight and rollers wont roll, emailed blindster but no word cback
Dave · Verified Buyer ·
Getting the correct size for your window is not easy. It’s on me apparently. I’m stuck with a high water blind.
Response from Blindster
Hi Carol, thank you for taking the time to leave a review. We’re truly sorry to hear that the incorrect size was ordered—we understand how frustrating that can be. The good news is that a member of our customer service team has already reached out to you to help with a remake under our Fit or Free Guarantee. They’ll walk you through the next steps and make sure you’re taken care of. We appreciate the opportunity to make this right and look forward to helping get the correct fit for your window.
Carol · Verified Buyer ·
Not impressed with how the blind fit to the bracket it was a challenge to clip the unit into bracket. Had to take out the screw on bracket clip to get blind into the bracket. The daylight color is a yellow. Not what we were looking for.
Michael · Verified Buyer ·
I installed the zebra blinds 3 days ago (12/8/25). However, I have not been able to use them because the tension release device isn't working. I have pushed the tension release button on several occasions and even asked others to try make it work, but we have been unsuccessful. I called your customer service line on Dec 8th and shared our issue with Mary, one of your agents. She emailed me instructions and adviced if they didn't help, to email her a video showing the problem we're experiencing. I sent the video yesterday (12/10/25), but I haven't heard from Mary yet. It's very disappointing and frustrating to have the blinds set up and not be able to use them. I'm also very discouraged because I haven't heard from Mary for assistance. I am thinking that I may need to return the blinds but hope it doesn't come to that.
Monica · Verified Buyer ·
i'm a contractor for over forty years. I ordered, for the first time, blinds from BLINDSSTER. I figured it would be a slam dunk. I'm super busy and when they arrived I was grateful for the quick turnaround, except they were the wrong measurements. I was befuddled. I called them and I was told that they sent me a confirmation email with the measurements that I had assumed were correct. I didn't recheck, which was my bad...It is a 400.00 plus expense I have to swallow. Live and learn...Some humble advice that the system should have a fail safe that the customer has to confirm before blinds are made.
Response from Blindster
Caleb, thank you for your review. We’re sorry to hear about the frustration with your order and understand how costly measurement issues can be. After your follow-up email confirming that the incorrect sizes were submitted on the original order, our team worked with you to provide a resolution beyond our standard policies so you didn’t have to fully absorb the expense. We’re glad we were able to assist. We also appreciate your suggestion about an added fail-safe in the ordering process, and we’re reviewing this feedback internally. We value your experience as a long-time contractor and hope we can serve you again under better circumstances in the future.
Caleb · Verified Buyer ·
