Great customer service!!
Response from Blindster
Hi Pam! Thank you for sharing your experience. We’re glad to hear you received great customer service. We appreciate your feedback.
Pam · Verified Buyer ·
Customer Reviews for Blindster
At Blindster, we take pride in helping our customers transform their homes with high-quality custom blinds, shades, and shutters backed by exceptional customer service.
“We don’t just want customers today...
We want customers for life”
Real Products, Real Homes
Where Genuine Design Meets Everyday Living
In Their Own Words
Real windows, in real homes, filmed by our customers
The product is truly beautiful! The instructions really need to be more detailed and comprehensive, and instead of illustrations, actual photos of the parts would be more helpful. The parts of the tension device should be identified. I had to use Google and ChatGPT to know where the plunger is and to ensure the accuracy of the instructions.
Sonia q · Deluxe Light Filtering Zebra Dual Shades
Awesomeness
Jan · Deluxe Light Filtering Zebra Dual Shades
I ordered 4 no tools cellular shades for a sunroom. Each window was a different size but Blindster instructions for measuring were easy to follow. The shades arrived in about a week and were very easy to install. They fit perfectly! They look great, help to shade the room from the morning to midday sun, but still let in plenty of light. I am very pleased with the product quality, ease of installation, and the entire experience.
Beth · No Tools Cordless Light Filtering Single Cellular Shades
Why Customers Trust Blindster
Thousands of homeowners across the U.S. have trusted Blindster to deliver the perfect window treatments for their spaces. Whether it’s cordless faux wood blinds, light-filtering cellular shades, or motorized roller shades, our customers appreciate:
- Affordable custom blinds without compromising quality
- Easy-to-follow measuring and installation guides
- Fast, reliable shipping and responsive support
- Free samples to help you choose the right style and color
- 100% Satisfaction Guarantee and Fit-or-Free policy
Don’t just take our word for it—see what real customers have to say!
4.61
Based on 2,103 reviews
What Our Customers Say
2,103 reviews · Clear filters
- Company review
- Company review
I really like my top down bottom up cellular blinds. The mechanics are great it’s quiet when opening or closing. HOWEVER, the fabric is not very strong. Somehow within 2 weeks of having the blinds the fabric ripped in 2 separate places. I was able to glue it together but that really should not have happened.
Response from Blindster
Hi Nancy, we're sorry to hear about the fabric tearing on your new cellular shade. This is certainly not normal and isn't the experience we want for our customers. A member of our customer service team will be reaching out to you to assist with the issue and work toward a resolution.
Nancy · Verified Buyer ·
- Company review
Excellent service. High quality at a very reasonable price Lots of choices. I am very happy with my purchase & the company.
Response from Blindster
Hi Janet! Thank you so much for your wonderful review! We’re thrilled to hear you were happy with our service, the quality of your shades, and the variety of options available. We truly appreciate your business and are so glad you had such a positive experience with us!
Janet · Verified Buyer ·
- Company review
The blinds were to wide i called and talked to the agent and he took the infomation and said they would be replaced i have not heard anything since. I would like to know if my replacement are coming soon.
Response from Blindster
Hi Harold, we're sorry to hear that you haven't received your replacement blinds yet and understand your concern. A member of our customer service team will be reaching out to you to look into this further and provide an update on your replacement.
Harold · Verified Buyer ·
- Company review
Blinds are great ! FIGURING OUT HOW TO INSTALL ...... WOW ...NOT EASY BUT ONCE MY HUSBAND FIGURED IT OUT ...EASY PEASEY.
Response from Blindster
Thank you for sharing your experience, Janice! We’re thrilled to hear you love your new shade. It sounds like the installation was a bit of a challenge at first, but we’re glad your husband was able to figure it out and get everything installed with ease. We hope they look great in your home and that you enjoy it for years to come!
Janice · Verified Buyer ·
- Company review
Very good from start to finish
Response from Blindster
Hi Murray, thank you for the great feedback! We’re glad you had a smooth experience from start to finish.
Murray · Verified Buyer ·
- Company review
1. Slow to process and ship. 2. Had to contact c/s 3 times to get my profile updated please wel 3. 5 stars for the product!
Response from Blindster
Thank you for sharing your feedback, Rene! We’re glad to hear you’re giving the product 5 stars, and we’re sorry for the frustration you experienced. After reviewing your order, we can confirm that it shipped earlier than anticipated and was delivered within 5 business days. Regarding your profile, we see that your email address was successfully updated when you reached out to us by phone. We don’t see any earlier contacts regarding the update, so we apologize if your emails weren’t received on our end. We appreciate your feedback and are happy to know you’re pleased with your new shades!
Rene · Verified Buyer ·
- Company review
I don’t think I received an order confirmation initially. I doubted that my order went through. I doubted the company was legitimate and feared phishing. Then after a few weeks, the blind was delivered. I like the blind, but not exactly what I wanted. Just hard to predict when shopping online. Overall, the product is fine; communication could improve.
Response from Blindster
Hi Barbara, thank you for your order and for taking the time to share your experience with us. We completely understand your concern about not receiving an order confirmation and wondering whether your order went through. We do send confirmation emails, although they can sometimes be filtered into spam or junk folders. We're sorry to hear the shade wasn't exactly what you were looking for. If you're still within the 60-day window, our 60-Day Satisfaction Guarantee gives us the opportunity to look into other options for you or, if you prefer, ultimately discuss a refund. We truly appreciate your honest feedback and want to make sure you know we're here to help. You can reach our customer service team at [email protected] or 1-888-256-8672, Monday–Friday, 8 a.m.–5 p.m. CST, if you'd like to explore your options.
Barbara · Verified Buyer ·
- Company review
Left side doesn’t open or close as much as right side 🙁 It seems to be doing a bit better with usage, and a gentle tug now and then. Easy install, pairing dissections not for the current unit so they took a bit more work.
Response from Blindster
Hi Michael, we're sorry your shade isn't operating as it should and apologize for the trouble you've experienced. We're glad to hear it's improving somewhat, but we want to make sure everything is working properly. A member of our customer service team will reach out to assist you further.
Michael · Verified Buyer ·
- Company review
The blinds are beautiful but very very difficult to install. We hired someone to do it and it took them 3 hours. There should be a bracket to install them instead of having to install the entire shade.
Response from Blindster
Hi Beverly, thanks for sharing your experience. We’re glad you love the look, and we’re sorry the installation was so challenging. We appreciate the feedback and will pass that along. Thank you for choosing us and we hope to provide you with a better installation experience in the future!
Beverly · Verified Buyer ·
- Company review
This was our 2nd time ordering. Great results both times.
Response from Blindster
Hi James, thank you for coming back to Blindster for a second order! We’re so happy to hear that you’ve had great results both times. It means a lot to us that you continue to trust us with your window treatments. We sincerely appreciate your business and hope to serve you again in the future!
James · Verified Buyer ·
- Company review
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A · Verified Buyer ·