Customer Reviews for Blindster

What Our Customers Say

2,103 reviews · Clear filters

• Company review

  I ordered three blinds two of which were perfect. The third has difficulty being lifted or lowered it appears the mechanism is jamming somehow. I called customer service and they wanted a video of it but I don't know how to do that

  Response from Blindster

  Hi Vern, thank you for choosing Blindster! We're sorry to hear one of your three shades was giving you trouble with the lifting mechanism. We understand how inconvenient that must've been, and we appreciate you reaching out to our team for assistance. We see that a replacement has been delivered. If you need anything else or have any further questions, please feel free to reach out. We're happy to help!

  Vern · Verified Buyer · September 15, 2026

• Company review

  Thanks for the great service

  Response from Blindster

  Hi Laura, we’re very sorry to hear about the issues you experienced with all five of your solar shades. We understand how frustrating it must have been to deal with the chains getting stuck and the shades being difficult to operate, especially after making multiple attempts to correct the problems. Had we known about these issues while the shades were still in use, we would have been happy to provide troubleshooting steps or send replacement parts when applicable to help resolve the problems. We’re sorry we didn’t have the opportunity to assist you before you decided to replace the shades. A member of our team will reach out to you in a separate email.

  Laura · Verified Buyer · September 15, 2026

• Company review

  Update: Customer service reached out to me and my issues were resolved immediately and to my satisfaction. They went out of their way to mke it right and I really appreciate that. I will purchase from them again in the future based solely on their effort and dedication to correcting the issue. One shade motor was damaged and customer service sent a new one immediately. However, every shade has fraying all along the edges where I assume the shade was cut. I ordered 5 shades and its on wvery single one. I have been in contact with customer service but the process for this has been extremely slow with about a response every 24-48hrs and I had to follow up with them a few times and resubmit thensame pictures they asked for before. II was simply asking if there was anything I could do on my end to fix it, but said it was sent to the production team and its been crickets since.

  Response from Blindster

  Hi Charles, we’re very sorry for the issues with your shades and for the frustration caused by the delays in communication. We understand your concern, especially after having to follow up and resend photos that had already been provided. After reviewing your order, we can confirm that a remake has been processed for your shades. If you haven’t received them already, you should be receiving confirmation emails shortly with the details of the remake. A member of our customer service team will also be contacting you separately by email to make sure you receive the appropriate follow-up. We appreciate your patience while we worked through this and sincerely apologize for the inconvenience you’ve experienced.

  Charles · Verified Buyer · September 15, 2026

• Company review

  Fit the windows perfectly.

  Response from Blindster

  Hi Vickie, thanks for sharing your experience. We’re glad to hear the fit is perfect. Thank you for choosing us!

  Vickie · Verified Buyer · September 14, 2026

• Company review

  I find myself extremely handy. The directions were the worst! Luckily I could install anyways.

  Response from Blindster

  Hi Mark, we apologize that the installation directions didn’t meet your expectations. Even for someone who is handy, the instructions should be clear and helpful, and we’re sorry they made the process more difficult than it needed to be. We’re glad you were able to complete the installation, and we appreciate you taking the time to share your feedback with us.

  Mark · Verified Buyer · September 14, 2026

• Company review

  I have been so pleased with Blindster, in every way. Prices and quality of the blinds are excellent and the speed of delivery is amazing for custom blinds. I reversed my measurements, so my blinds weren't the right size... completely my fault... and Blindster send me 2 new blinds without question. I just had to pay for shipping. Now, that's service! I have used Blindster for a dozen projects and each time my expectations are exceeded. A great company!

  Response from Blindster

  Hi Nancy, thank you so much for your wonderful review and for being such a loyal Blindster customer! We're thrilled to hear that you've been pleased with the quality, pricing, and delivery times of your custom blinds. Measuring can be tricky, so we're glad we were able to help with replacement blinds and get you the correct sizes. Most of all, thank you for trusting Blindster with a dozen projects over the years. Your continued business means so much to us, and we're honored to have exceeded your expectations each time!

  Nancy · Verified Buyer · September 14, 2026

• Company review

  We are happy with the blinds. I can see how the mechanisum will fail in several years of everyday use. I know that this is to be expected, and the manufacturing process to keep the price of the blinds down demands consessions. This is why it is a 4/5. For a product to do what it says on the tin, it does. The plastic portion that you pull down on will fail with time, as will happen to all things that have tourqe and sheer pressure applied to them. I belive that a reinforcement of a internal metal bracket around the central button mechanisum would be beneficial, as it is the location that has the greatest external force applied to it, and will lead to failure of the product the would require replacement the most. It is also likely to not increase the overall price of the blinds very much. I wish you well.

  Response from Blindster

  Hi Evan, thank you for your honest review and for sharing such a thoughtful suggestion! We're pleased to hear that your shades are meeting your expectations, and we appreciate your insight into the long-term durability of the pull mechanism. Your recommendation to reinforce the internal components is helpful, and we'll be sure to share your feedback with the appropriate team for consideration. We value hearing from customers who take the time to provide constructive ideas, and we appreciate you trusting Blindster with your window treatment needs!

  Evan · Verified Buyer · September 13, 2026

• Company review

  When I ordered my shade, the SHOP app overrode my new address that I entered, and put my old one in, so it went to the wrong address. Lola in customer service was wonderful to work with, making sure a replacement shade was sent to me new address. Her level of communication and customer care are outstanding. Thank you, Blindster!

  Response from Blindster

  Hi Lisa, thank you for your order! I’m sorry to hear that your shade was shipped to your previous address and that you never received it. A member of our customer service team will reach out to you to discuss this further and help determine the next steps. We appreciate your patience!

  Lisa · Verified Buyer · September 13, 2026

• Company review

  The reason for the 4 is one of the blinds the buttons don't work

  Response from Blindster

  Hi Luanne, thank you for your review! We’re sorry you’re having an issue with the buttons on one of your shades. We’d appreciate the opportunity to help get this resolved, and a member of our customer service team will be in touch to assist further. Thank you for choosing Blindster!

  Luanne · Verified Buyer · September 13, 2026

• Company review

  I ordered the wrong size and didn’t care for the color I choose. They sent swatches of colors I was looking at. Came immediately. Choose the color I liked and corrected measurements. Can’t wait to get them. The ones ordered incorrectly I just donated to a charity. Very easy to deal with.

  Response from Blindster

  Hi Sherry, thank you so much for sharing your experience! We’re glad our team was able to help you explore color options and get your measurements corrected so you can feel confident about your new shades. It’s wonderful to hear the process was easy, and we hope you absolutely love your new order when it arrives. We truly appreciate you choosing Blindster!

  Sherry · Verified Buyer · September 12, 2026

• Company review

  I have the blinds however no instructions on how to install.

  Response from Blindster

  Hi Kim, we apologize for the inconvenience of not having the installation instructions readily available. The instructions are located on the product page for your specific shades, and we’ll also have a member of our customer service team email you a copy directly. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience moving forward!

  Kim · Verified Buyer · September 12, 2026

• Company review

  Didn't deduct on all blinds. It has been a week but no response yet

  Response from Blindster

  Hi Jignesh, we sincerely apologize for the issue with your shades and for the delay in our response. We appreciate your patience while waiting for assistance. A member of our customer service team will be reaching out to you in a separate email to help address the issue and assist you further. Thank you for bringing this to our attention!

  Jignesh · Verified Buyer · September 12, 2026